Unable to access outside home.

[Noel Grassy 42]

Hello. i have a lifetime subscription and after updating to the latest windows i can no longer access emby  remotely. It worked fine before and i cant figure it out  at all. I have it allowed through my router and now also my firewall: I didn't need to do that before. Am i missing something?  Thank you.

[Happy2Play 9780]

What platform?

Assuming router and firewall are configured correctly does a site like canyouseeme.org show Emby ports open?

Test Your External Address

[pwhodges 2012]

A possible cause of issues when updating Windows is the networking mode being changed to "public".  If that has happened change it back to "private" and you should be fine again.

Paul

Edited July 13, 2024 by pwhodges

[Noel Grassy 42]

17 hours ago, pwhodges said:

A possible cause of issues when updating Windows is the networking mode being changed to "public".  If that has happened change it back to "private" and you should be fine again.

Paul

It's private. 

[Noel Grassy 42]

17 hours ago, Happy2Play said:

What platform?

Assuming router and firewall are configured correctly does a site like canyouseeme.org show Emby ports open?

Test Your External Address

It can't see the port. It says connection timed out. I'll go through port forwarding setup again. I have been running emby for a long time and never had this problem before.  I'm running the beta server on windows 11. 

Edited July 13, 2024 by Noel Grassy

[Noel Grassy 42]

I tried everything and still nothing.

[tedfroop21 86]

Is your Windows box connected wired or wireless?  If its wireless did you turn "random hardware address" setting off?

[rbjtech 5284]

On 13/07/2024 at 00:04, Noel Grassy said:

Hello. i have a lifetime subscription and after updating to the latest windows i can no longer access emby  remotely. It worked fine before and i cant figure it out  at all. I have it allowed through my router and now also my firewall: I didn't need to do that before. Am i missing something?  Thank you.

From the facts provided - you previously must have used upnp to get remote access.   So if you are now using port forwarding rules in your router, then it's possible they are not correct or the upnp is messing with the manual port forward.   Maybe turn off upnp and restart the router.

To help further, we'll need to see an emby log and ideally also a pic of your router port forward settings (remove the WAN IP, we don't need/want to see that).

Edited July 14, 2024 by rbjtech

[justinrh 260]

On 7/12/2024 at 6:04 PM, Noel Grassy said:

also my firewall

Exactly how is this configured?  Is this a rule for embyserver.exe?

Make sure your Windows box has a static IP address assignment.

[Noel Grassy 42]

21 hours ago, tedfroop21 said:

Is your Windows box connected wired or wireless?  If its wireless did you turn "random hardware address" setting off?

It's wired.

[Noel Grassy 42]

11 hours ago, rbjtech said:

From the facts provided - you previously must have used upnp to get remote access.   So if you are now using port forwarding rules in your router, then it's possible they are not correct or the upnp is messing with the manual port forward.   Maybe turn off upnp and restart the router.

To help further, we'll need to see an emby log and ideally also a pic of your router port forward settings (remove the WAN IP, we don't need/want to see that).

Okay. i'll turn off upnp if it's enabled and figure out how to send a log. also i'll get a pic of my router  port forwarding setup. 

[Noel Grassy 42]

8 hours ago, justinrh said:

Exactly how is this configured?  Is this a rule for embyserver.exe?

Make sure your Windows box has a static IP address assignment.

It's a rule for the emby server entry in the start menu. i have a static ip.

[Noel Grassy 42]

12 hours ago, rbjtech said:

From the facts provided - you previously must have used upnp to get remote access.   So if you are now using port forwarding rules in your router, then it's possible they are not correct or the upnp is messing with the manual port forward.   Maybe turn off upnp and restart the router.

To help further, we'll need to see an emby log and ideally also a pic of your router port forward settings (remove the WAN IP, we don't need/want to see that).

i use upnp for Sunshine to stream games from my server since gamestream was discontinued.

[Luke 42078]

Can you show screenshots of how you configured port forwarding in your router? 

Have you researched to check if your ISP might be using a CGNat?

[Noel Grassy 42]

16 hours ago, Luke said:

Can you show screenshots of how you configured port forwarding in your router? 

Have you researched to check if your ISP might be using a CGNat?

 

[Noel Grassy 42]

16 hours ago, Luke said:

Can you show screenshots of how you configured port forwarding in your router? 

Have you researched to check if your ISP might be using a CGNat?

I ran tracert 8.8.8.8 and it didn't match any of the numbers  outside of the first line so i don't think so.

[justinrh 260]

103 is the address assigned to the server?  (you probably checked that, but have to ask)

Any other services on that box accessible from the outside?

What are the firewall details?

What is the response when you browse to http://youripordomain:8096?

 

Edited July 15, 2024 by justinrh

[rbjtech 5284]

Forwarded Ports look reasonable.

From another device on the same lan (192.168.0.x) - can you connect to http://192.168.0.103:8096 ?

If yes, then your firewall on the emby server is ok.

Worth checking you have entered the correct subnet mask (likely 255.255.255.0) and router gateway (192.168.0.x) on any static IP used for the emby server.

[Noel Grassy 42]

7 hours ago, rbjtech said:

Forwarded Ports look reasonable.

From another device on the same lan (192.168.0.x) - can you connect to http://192.168.0.103:8096 ?

If yes, then your firewall on the emby server is ok.

Worth checking you have entered the correct subnet mask (likely 255.255.255.0) and router gateway (192.168.0.x) on any static IP used for the emby server.

Yes. The subnet mask is correct as well.

[rbjtech 5284]

22 hours ago, rbjtech said:

From another device on the same lan (192.168.0.x) - can you connect to http://192.168.0.103:8096 ?

 

[Luke 42078]

Does your ISP allow use of these ports externally?

[Noel Grassy 42]

9 hours ago, rbjtech said:

 

Yes. I can connect to emby from both wired and wireless  devices on the same  lan.

[Noel Grassy 42]

1 hour ago, Luke said:

Does your ISP allow use of these ports externally?

They always have. This is a recent problem. If i reinstall emby it  will take a week or so to complete. I have a lot of media and my wife will not be happy. It might not even work so i would like  to try everything before that if i can.

[Luke 42078]

Quote

They always have.

Sure, but things change over time.

[Luke 42078]

Quote

If i reinstall emby it  will take a week or so to complete.

If the issue is related to traffic getting through your router and to your server machine, then reinstalling the software isn't going to help you.