App Crashes on Surface RT

[rsaxman 0]

I can log in on the windows app but before my movies can load the app crashes. I have reinstalled and get the same result.

[7illusions 1249]

Do you Think you can get me a log?

1. Start the app, without signing in.

2. Bring out the charms menu -> click settings -> view logs -> scroll to the bottom and click "Clear logs"

3. Sign in to the app and produce the crash

4. Start the app again, bring out the charms menu -> click settings -> view logs -> and select the application crash log.

 

TIA

[Sylver BEE 0]

Hi,

 

I have the same problem.

The app opens and detects my server. But once I choose a profil and try to connect, the app crashes.

 

The log

 

Sequence: 118
Date/time: 2014-11-14T10:44:45.6895099+00:00
Level: FATAL
Thread: 3
Logger: Application
------------------------
The application crashed: One or more errors occurred.
------------------------
MediaBrowser.Model.Net.HttpException: One or more errors occurred. ---> System.AggregateException: One or more errors occurred. ---> System.Net.WebException: The remote server returned an error: (422) InvalidOperationException.
   at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
   at System.Threading.Tasks.TaskFactory`1.FromAsyncCoreLogic(IAsyncResult iar, Func`2 endFunction, Action`1 endAction, Task`1 promise, Boolean requiresSynchronization)
   --- End of inner exception stack trace ---
   at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean includeTaskCanceledExceptions)
   at System.Threading.Tasks.Task.Wait(Int32 millisecondsTimeout, CancellationToken cancellationToken)
   at System.Threading.Tasks.Task.Wait(TimeSpan timeout)
   at MediaBrowser.ApiInteraction.PortableHttpWebRequestFactory.<>c__DisplayClass5.<GetResponseAsync>b__4()
   at System.Threading.Tasks.Task`1.InnerInvoke()
   at System.Threading.Tasks.Task.Execute()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd(Task task)
   at MediaBrowser.ApiInteraction.HttpWebRequestClient.<SendAsync>d__1.MoveNext()
   --- End of inner exception stack trace ---
   at MediaBrowser.ApiInteraction.HttpWebRequestClient.<SendAsync>d__1.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at MediaBrowser.ApiInteraction.ApiClient.<SendAsync>d__4b.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at MediaBrowser.ApiInteraction.ApiClient.<GetDevicesOptions>d__288.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at MediaBrowser.ApiInteraction.ContentUploader.<UploadImages>d__6.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at MediaBrowser.Service.SettingsService.<UploadPictures>d__44.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.AsyncMethodBuilderCore.<ThrowAsync>b__4(Object state)
   at System.Threading.WinRTSynchronizationContext.Invoker.InvokeCore()
------------------------
Session: {"PackageArchitecture":"Neutral","PackageFullName":"436337Illusions.com.MediaBrowser_3.0.1.153_neutral__77hd5e1v1hqs4","PackagePublisher":"CN=CA9FBA89-9B8C-4501-9177-37B89E41D3FF","PackagePublisherId":"77hd5e1v1hqs4","PackageResourceId":"","PackageVersion":"3.0.1.153","InstallationId":"a68fff14-c75a-4e06-b48b-6d9e182d652c"}

[techywarrior 689]

The app just updated and I am getting the exact same thing. I can't get into the app long enough to do anything. Is there another way to get you the log files?

 

I'm not using MB Connect and it may not matter but I currently can't run the latest MBS version so I am still on 3959.

 

I just have Windows 8.1 on a laptop, so I may be able to do more then the people on a Surface RT in getting info/details if you can tell me what you need.

Edited November 18, 2014 by techywarrior

[tunibeta 0]

i have exactly the same problem . any issues ?

[Luke 42077]

i have exactly the same problem . any issues ?

 

Please see http://mediabrowser.tv/community/index.php?/topic/790-how-to-report-a-problem/

 

This thread is almost three weeks old. Your issue is probably different.

[tunibeta 0]

 

je viens de trouver ça ... a priori il y a un problème de licence.... un développeur jette un oeil

 

 

Nom du journal :Microsoft-WS-Licensing/Admin

Source :       Microsoft-WS-Licensing

Date :         01/12/2014 21:02:44

ID de l’événement :311

Catégorie de la tâche :Aucun

Niveau :       Avertissement

Mots clés :    Mot clé TLR

Utilisateur :  Système

Ordinateur :   

Description :

Le Windows Store a détecté un problème de licence avec le package 436337Illusions.com.MediaBrowser_3.0.4.156_neutral_split.scale-140_77hd5e1v1hqs4. Le package doit être sous licence pour que vous puissiez l’utiliser.

Code de résultat : 0x0

XML de l’événement :

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Microsoft-WS-Licensing" Guid="{ED76D77F-7FB5-4EE4-8268-EE46212CB2D3}" />

    <EventID>311</EventID>

    <Version>0</Version>

    <Level>3</Level>

    <Task>0</Task>

    <Opcode>0</Opcode>

    <Keywords>0x2000000000000020</Keywords>

    <TimeCreated SystemTime="2014-12-01T20:02:44.966920300Z" />

    <EventRecordID>577</EventRecordID>

    <Correlation />

    <Execution ProcessID="4420" ThreadID="4848" />

    <Channel>Microsoft-WS-Licensing/Admin</Channel>

    <Computer>SURFACE-IT</Computer>

    <Security UserID="S-1-5-18" />

  </System>

  <EventData>

    <Data Name="PackageName">436337Illusions.com.MediaBrowser_3.0.4.156_neutral_split.scale-140_77hd5e1v1hqs4</Data>

    <Data Name="ResultCode">0x0</Data>

  </EventData>

</Event>

[7illusions 1249]

The problem is not a app-license, it's a user license. Have you paid for the app or is it an expired trial?

[tunibeta 0]

not a good thread for windows app.

 

not the same install folder for app installed by windows store

[tunibeta 0]

i have paid for the app.... 

[tunibeta 0]

i found why they crash .... old server doesn't work with 8.1 app store