Cannot download subtitles from opensubtitles

[teof13 0]

Hi, loading subtitles from opensubtitles is not possible in the last days, according to this Hotfix: Official OpenSubtitles Addon Fixed – The Stremio Blog , the reason is a change in opensubtitles api.

[Happy2Play 9780]

@Lukewas there an api change Friday is that what the plugin update was for?

[darkassassin07 652]

I've got dozens of failed subtitle download alerts since the open subtitle plugin update on the 6th (v1.0.56).

 

All have the same 'NotAcceptable' gui error. I'm not gonna go find the actual log file rn.

[Happy2Play 9780]

7 minutes ago, darkassassin07 said:

All have the same 'NotAcceptable' gui error. I'm not gonna go find the actual log file rn.

No need as there are several topics now.  But suggests per that Article an OpenSubtitle change.

[Luke 42078]

Anyone have a link to their issue reports that they had related to that?

[Happy2Play 9780]

17 minutes ago, Luke said:

Anyone have a link to their issue reports that they had related to that?

All I can find is a forum post say the communicate with dev and it is fixed.  Timeline aligns but have no idea if related to their blog.

https://forum.opensubtitles.org/viewtopic.php?p=51343#p51343

[Spaceboy 2573]

Bazarr is still working fine

[Luke 42078]

Hi, please try again and let us know how things compare. Thanks.

[Blatherscribe 5]

I've tried uninstalling and reinstalling the Open Subtitles plugin, and removing all my settings that are meant to prevent automatic subtitle downloading, and all I can get is a message saying "No results found. Have you configured subtitle downloading?"

This is also true for Sub DB, so it may not be the same problem.

[Happy2Play 9780]

59 minutes ago, Blatherscribe said:

I've tried uninstalling and reinstalling the Open Subtitles plugin, and removing all my settings that are meant to prevent automatic subtitle downloading, and all I can get is a message saying "No results found. Have you configured subtitle downloading?"

This is also true for Sub DB, so it may not be the same problem.

Please post server log.

[Blatherscribe 5]

Sure, here you go. I just restarted my computer and tried to download subtitles, so hopefully that will provide a clear picture of whatever's happening that I don't understand. Thanks!

 

embyserver.txt

[Happy2Play 9780]

48 minutes ago, Blatherscribe said:

Sure, here you go. I just restarted my computer and tried to download subtitles, so hopefully that will provide a clear picture of whatever's happening that I don't understand. Thanks!

 

embyserver.txt 39.03 kB · 1 download

Sorry but what did you do as there is no issue.

2024-07-15 20:55:21.133 Info SecurityManager: Not registered for MBSupporter
2024-07-15 20:55:21.133 Info OpenSubtitleComDownloader: Logging into OpenSubtitles-Emby-f

Can you try and get a subtitle and post another log.

But testing suggest you have not entered your OpenSubtitles.com info but need a log showing a remotesearch to see opensubtitle login info.

Edited July 16, 2024 by Happy2Play

[Blatherscribe 5]

Sure, here's another. I've entered my Open Subtitles info (I guess I misremembered that it used to work without account info, you just didn't get the paid membership benefits). And I'm having the same problem, only now I get a momentary busy circle before it says there are no results. It's doubly strange because I'm currently logged in to opensubtitles.com (not .org), and I'm getting the results I need there.

embyserver.txt

[Happy2Play 9780]

3 minutes ago, Blatherscribe said:

Sure, here's another. I've entered my Open Subtitles info (I guess I misremembered that it used to work without account info, you just didn't get the paid membership benefits). And I'm having the same problem, only now I get a momentary busy circle before it says there are no results. It's doubly strange because I'm currently logged in to opensubtitles.com (not .org), and I'm getting the results I need there.

embyserver.txt 44.76 kB · 0 downloads

Yes @Lukewill have to look at this as all other VIP members have already stated it works but there are actually 4 classes of users here.

Quote

Non-Premiere

Premiere

Non-Premiere - OS VIP

Premiere - OS VIP

 

[Blatherscribe 5]

Thanks, much appreciated.