All users locked

[Ferkner 3]

On my nvidia Shield TV, for some reason I suddenly cannot switch to any of the users as they all appear locked. 

However is I access Emby through my smart TV (also running Android TV) I don't have this problem. Nor if I use my phone. What's going on here and how do I fix it? 

[Luke 42077]

Hi, they are not locked. There is no such thing as locking a user. That is just an indication that they have a password. 

Does this answer your question?

[Ferkner 3]

6 hours ago, Luke said:

Hi, they are not locked. There is no such thing as locking a user. That is just an indication that they have a password. 

Does this answer your question?

No because they've had a password since the update required each account to have a pin. Those locks don't show up in emby on my smart TV. I also cannot select any of those accounts to use. It says"Unable to switch to [User] with no option to do anything else. 

[ebr 16169]

Hi. Please reproduce that and then press that send logs button you see there. 
 

Then come back here and tell me exactly when you did that. 

Thanks. 

[Ferkner 3]

On 7/7/2024 at 5:07 PM, ebr said:

Hi. Please reproduce that and then press that send logs button you see there. 
 

Then come back here and tell me exactly when you did that. 

Thanks. 

Hi, I just sent this log right now, 8:23 Eastern. 

[ebr 16169]

Hi.  Can you tell me exactly how you got to that screen?  Can I please see the server log that corresponds to the app log you sent?

Thanks.

[Ferkner 3]

I got to that screen by starting the Emby app on my nvidia Shield TV. Normally when I open the app it prompts for a pin for the last user. This time it went to this screen and I can't do anything. 

I will send the server logs later today with I'm at home. 

[ebr 16169]

Try a clear data on the app...

[tedfroop21 86]

Alternately,  go to the Select Server page,  below the list of users pick Manual Login and try that.

I had the same issue with a server this morning.  I changed passwords, which should have triggered it to ask for a new password, but it did not.

Then, as with previous times I have login issues,  use the manual login.  If you want, set the passwords back after you get logged in.

[Ferkner 3]

In case anyone is interested, the server log from last night at close to midnight is attached. 

I'll try both the suggestions given to see if that works. embyserver-63856080005.txt

[Ferkner 3]

I managed to get back in. I used the manual login option. Still a weird thing to happen. 

[Luke 42077]

Thanks for following up.