Moved server to NAS from PC, now no information in video folder

[clarkss12 304]

I setup a new server on a Synology NAS, now I don't get any information added to the video folder.  I used to get all of the fanart, poster, etc jpg, now the folder is empty except for the video.  I think I have set all of the settings correctly.

[Neminem 1519]

Did you forget to check this in your library settings ?

[Happy2Play 9780]

Or maybe a permissions issue of not being able to write to the folders. (notorious Synology issue)

May need to see library setting and server log after say updating a image on the movie you showed above with the issue.

Edited July 3, 2024 by Happy2Play

[clarkss12 304]

4 hours ago, jaycedk said:

Did you forget to check this in your library settings ?

Yes, those settings have been checked.

[clarkss12 304]

2 hours ago, Happy2Play said:

Or maybe a permissions issue of not being able to write to the folders. (notorious Synology issue)

May need to see library setting and server log after say updating a image on the movie you showed above with the issue.

I think you are correct.  Not sure how to give permission for Emby to write to the folders...  Here is the server log.

 

embyserver.txt

[Luke 42078]

Have you taken a look at this:

 

[clarkss12 304]

Yes, I added the permissions, it was NOT checked.  Even after I checked the permissions, it still did not work.  I went ahead and used Kodi to add the meta data to the folders.  I removed a UHD movie folder and re-added it, but it still did not work.

[Happy2Play 9780]

Looks all related to smb shares.

2024-07-03 02:00:26.970 Error ChapterImagesTask: Error creating thumbnails for smb://192.168.10.107/DuneDuo1_6c98_db65/UHD Movies/Monkey Man (2024)/Monkey Man (2024).mkv
	*** Error Report ***
	Version: 4.8.8.0
	Command line: /volume1/@appstore/EmbyServer/system/EmbyServer.dll -programdata /var/packages/EmbyServer/var -ffdetect /var/packages/EmbyServer/target/bin/ffdetect -ffmpeg /var/packages/EmbyServer/target/bin/ffmpeg -ffprobe /var/packages/EmbyServer/target/bin/ffprobe -nolocalportconfig -ignore_vaapi_enabled_flag -pidfile /var/packages/EmbyServer/var/EmbyServer.pid -defaultdirectory /volume1/Public -updatepackage emby-server-synology72_{version}_x86_64.spk
	Operating system: Linux version 4.4.302+ (root@build5) (gcc version 12.2.0 (GCC) ) #69057 SMP Fri Jan 12 17:02:28 CST 2024
	Framework: .NET 6.0.25
	OS/Process: x64/x64
	Runtime: volume1/@appstore/EmbyServer/system/System.Private.CoreLib.dll
	Processor count: 4
	Data path: /var/packages/EmbyServer/var
	Application path: /volume1/@appstore/EmbyServer/system
	System.IO.IOException: System.IO.IOException: Create Handle Failed: UHD Movies\Monkey Man (2024). NTStatus: FILE_DOES_NOT_EXIST
	   at EzSmb.Transports.Shares.Handlers.Bases.HandlerBase..ctor(SmbType smbType, ISMBFileStore store, String path, HandleType handleType, NodeType nodeType, HandleArgs args)
	   at EzSmb.Transports.Shares.Smb2Share.GetHandler(String path, HandleType handleType, NodeType nodeType, HandleArgs args)
	   at EzSmb.Transports.Shares.Bases.ShareBase.CreateFolder(Node node, String folderName)
	   at EzSmb.Node.CreateFolder(String folderName, String relatedPath)
	   at Emby.Server.Implementations.IO.SmbFileSystem.CreateDirectory(String path)
	   at Emby.Providers.MediaInfo.ThumbnailGenerator.CreateThumbnailSet(Video item, MediaStream videoStream, LibraryOptions libraryOptions, Int32 width, CancellationToken cancellationToken)
	   at Emby.Providers.MediaInfo.ThumbnailGenerator.CreateThumbnailSets(Video item, MediaStream videoStream, LibraryOptions libraryOptions, CancellationToken cancellationToken)
	   at Emby.Providers.MediaInfo.ThumbnailGenerator.RefreshThumbnailImages(Video item, MediaStream videoStream, LibraryOptions libraryOptions, IDirectoryService directoryService, List`1 chapters, Boolean extractImages, Boolean saveChapters, CancellationToken cancellationToken)
	Source: Emby.Server.Implementations
	TargetSite: Void .ctor(EzSmb.Params.Enums.SmbType, SMBLibrary.Client.ISMBFileStore, System.String, EzSmb.Transports.Shares.Handlers.Enums.HandleType, EzSmb.NodeType, EzSmb.Transports.Shares.Handlers.HandleArgs)


2024-07-03 04:34:39.974 Error ProviderManager: Error saving to smb://192.168.10.107/DuneDuo1_6c98_db65/UHD Movies/Monkey Man (2024)/clearlogo.png. Create Handle Failed: UHD Movies\Monkey Man (2024). NTStatus: FILE_DOES_NOT_EXIST.

Only other topic with this I could find looks like a Docker topic.

  

 

[clarkss12 304]

The videos play fine, just not getting the metadata.

[Happy2Play 9780]

Don't know but Emby is choking on the smb libraries.  But most likely will have to mount the shares. @FrostByteany ideas? 

[clarkss12 304]

45 minutes ago, Happy2Play said:

Don't know but Emby is choking on the smb libraries.  But most likely will have to mount the shares. @FrostByteany ideas? 

I don't have any media stored on my NAS. All my media is scattered across my network on different hard drives.  Only the Emby server is running on my Synology NAS.  For years, my Emby server has run on mini PC's Windows.

[FrostByte 5392]

I've always mounted shares using CIFS on my NAS in the past whenever the media is external.  Not sure how Emby/DSM would gain write access to external storage w/o adding user permissions somehow.

 

Edited July 3, 2024 by FrostByte

[clarkss12 304]

2 hours ago, FrostByte said:

I've always mounted shares using CIFS on my NAS in the past whenever the media is external.  Not sure how Emby/DSM would gain write access to external storage w/o adding user permissions somehow.

 

Thank you for reminding me.  I did have to mount my exterrnal drives.  So, maybe I have to add permissions.  Now I have to figure out how I mounted those external drives.....

Edit: I checked the permissions of each mounted drive and made sure "all users" were selected, some were not.  

Still does not help.

As a test, I am editing images on a movie and selecting a different poster, but that poster does NOT download into that movies folder.  It used to work, but not using the Synology NAS.  Example, I purchase and rip a lot of 4k movies, and I like the thumbnail to show 4k heading on the movie poster.  To get that poster to show up under Kodi, I go to that folder and select that poster with the 4k logo.

Also, I don't think Trakt is working either.

Edited July 3, 2024 by clarkss12

[FrostByte 5392]

File Station...Tools...Mount Remote Folder.

Whatever user/pw you use I assume must have write permissions on the remote device where the media is kept.

[clarkss12 304]

3 minutes ago, FrostByte said:

File Station...Tools...Mount Remote Folder.

Whatever user/pw you use I assume must have write permissions on the remote device where the media is kept.

Yes, I used that to mount my external folders when I moved to the NAS a few months ago. I gave those folders write permission, (I think).  Obviously, I am missing something.

[FrostByte 5392]

If the user you entered in the mount has write permission to that folder on the other device you should be good then.

What version of smb is each device using?  My NAS is set at min smb2 and max smb3.  My Shield uses smb3

[clarkss12 304]

Mark issue solved.  

I completely uninstalled the Emby server on my DS224+ Synology NAS and started fresh.  I had ssh into my NAS to delete the Emby folder.

Anyway, my problem was NOT using the correct location of my media.  I have a lot of my media stored on the NAS as a backup but not to be used by Emby.  I did mount the external drives (using "tools" under file station, as someone on here suggested) that has my media that I keep current with my media. 

When I added my media to Emby, I was NOT using the mounted drives media (that I had just created), instead I was using the network location. exmple >>  \\192.168.10.50\Seagate Expansion Dr\Video\kidsmovies.

Now when I used the mounted drives, like I should have done, all the metadata is NOW stored in the media folders like they should have done.

Thanks for everyone's input, that helped a lot.

 

Edited July 11, 2024 by clarkss12

[rbjtech 5284]

Maybe this should be moved to the Synology thread ? - as you do not need to mount UNC paths in Windows, this works perfectly fine using \\server\share 

Edited July 11, 2024 by rbjtech

[clarkss12 304]

4 hours ago, rbjtech said:

Maybe this should be moved to the Synology thread ? - as you do not need to mount UNC paths in Windows, this works perfectly fine using \\server\share 

Agreed......  Synology issue.

[clarkss12 304]

Don't know what happened, but between Jan 5, 2025 and last week, same issue.  Emby NOT creating the metadata is the video storage location.  Grrrrr.  Dang to get old and forgetful.  Now, I have to start over again.  

[Luke 42078]

21 hours ago, clarkss12 said:

Don't know what happened, but between Jan 5, 2025 and last week, same issue.  Emby NOT creating the metadata is the video storage location.  Grrrrr.  Dang to get old and forgetful.  Now, I have to start over again.  

Hi, what makes you think you need to start over?

How to Report a Problem

 

[clarkss12 304]

3 hours ago, Luke said:

Hi, what makes you think you need to start over?

How to Report a Problem

 

I can't find the error in my settings.  I HATE NAS's, too complicated.  I had the server running on a mini PC and no issues. BUT the Windows PC started to have issues.  I HATE Windows..... 

[Luke 42078]

4 hours ago, clarkss12 said:

I can't find the error in my settings.

But perhaps someone else can.

[clarkss12 304]

10 hours ago, Luke said:

But perhaps someone else can.

I am sorry, but I did it again. I re=read the reply that I had marked as solved.  For whatever reason, my Synology lost something causing my data errors for Emby data.  When I re-installed the location of my media, I was NOT using the mounted folders.  I was using the smb location. My memory is horrible.  

Working like a champ again!!!!  Thank you for all of your great work!!!!!

Edited February 8, 2025 by clarkss12