Can't cast from Android App to Roku TV

[user84 46]

Both devices are on the same network. I am able to cast using Youtube. Emby will not cast.

Roku software version 13.0.0

Edited July 1, 2024 by Blam84

[Luke 42077]

Hi there, what exactly happens when you try?

How to Report a Problem

 

[user84 46]

The app attempts to cast, but nothing happens at the Roku TV. This has been the case on multiple devices and with multiple Rokus.

[Luke 42077]

Is it over the local network, and is the Emby app running on the Roku and in the foreground?

[user84 46]

6 minutes ago, Luke said:

Is it over the local network, and is the Emby app running on the Roku and in the foreground?

Device #1 - Casting "From" device - Samsung Tablet - Emby is running and I attempt to cast

Device #2 - Casting "To" Device - Roku TV - Emby App is in foreground on Roku TV

They are both connected to my LAN

(I previously repeated the same problem using a Lenovo laptop and Samsung TV. Also both on the same LAN)

[Luke 42077]

OK please attach the emby server log from when the problem occurred:

How to Report a Problem

Thanks.

[user84 46]

11 hours ago, Luke said:

OK please attach the emby server log from when the problem occurred:

How to Report a Problem

Thanks.

I'm just curious...do you all have no way to troubleshoot issues with Emby apart from your users submitting logs?

[pwhodges 2012]

Of course; but many, many problems are down to specific combinations of different hardware.  The devs can't have all possible hardware, let alone test with every possible combination.  The logs show what hardware was in use, and how Emby reacted to each hardware item.  This makes it possible in many cases to diagnose issues which don't occur in other systems, including the devs'.

Paul

[user84 46]

8 minutes ago, pwhodges said:

Of course; but many, many problems are down to specific combinations of different hardware.  The devs can't have all possible hardware, let alone test with every possible combination.  The logs show what hardware was in use, and how Emby reacted to each hardware item.  This makes it possible in many cases to diagnose issues which don't occur in other systems, including the devs'.

Paul

And if I saw changes or fixes pushed out after providing logs, I would jump at the chance. But I don't. 

[speechles 2055]

@Blam84Are there multiple entries for the same Roku devices in your devices tab? Delete all the Roku devices which have the older app versions. You might need to do the same with the Samsung app and delete duplicated devices entries. Once you do this it should pass into the Roku correctly. I've had this happen before. I deleted the duplicated entries with old versions and restarted Emby server. Afterwards it worked again.

[user84 46]

4 hours ago, speechles said:

@Blam84Are there multiple entries for the same Roku devices in your devices tab? Delete all the Roku devices which have the older app versions. You might need to do the same with the Samsung app and delete duplicated devices entries. Once you do this it should pass into the Roku correctly. I've had this happen before. I deleted the duplicated entries with old versions and restarted Emby server. Afterwards it worked again.

This was a GREAT and directly actionable suggestion. Unfortunately, it wasn't my issue. But I very much appreciate giving me a potential solution!