Emby server not connecting

[Brandon 2]

So we had an internet outage yesterday and I had to reset my modem after it was resolved and since then, I haven’t been able to get back into Emby remotely. My port forwarding rules are still in place, my firewall override rules are still in place, I’m not sure what I’m not doing to make this work again.

[Abobader 3464]

Hello Brandon,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[Happy2Play 9780]

Have you went through the troubleshooting steps?

 

Test Your External Address

[Brandon 2]

Yes I did, and still nothing. It says the url can’t be shown when I try to connect to the remote ip on my phone.

[Happy2Play 9780]

Just now, Brandon said:

Yes I did, and still nothing. It says the url can’t be shown when I try to connect to the remote ip on my phone.

So are you saying a site like canyouseeme.org shows your ports open?

[Brandon 2]

Just now, Happy2Play said:

So are you saying a site like canyouseeme.org shows your ports open?

No when I do that it says connection timed out when I try that. And no route to host

[Happy2Play 9780]

So now we have to figure out why your port forwarding rules are broke.  

You mentioned port forwarding rules did you create them or is it depending on Port Mapper/UPNP?

Did your host IP change?

Edited June 28, 2024 by Happy2Play

[Happy2Play 9780]

Also did you restart your router and host machine since you reset your modem?

[Brandon 2]

1 minute ago, Happy2Play said:

So now we have to figure out why your port forwarding rules are broke.  

You mentioned port forwarding rules did you create them or is it depending on Port Mapper/UPNP?

Did your host IP change?

I created them through my router settings with Optimum. And my host IP is still the same as well.

[Brandon 2]

9 minutes ago, Happy2Play said:

Also did you restart your router and host machine since you reset your modem?

Yeah I’ve done them both

[Happy2Play 9780]

Minus your ISP changing something I am not sure as port forwarding is pretty straight forward.  Have you deleted and readded the rules?

What does a traceroute test show from the link above?

[Brandon 2]

1 minute ago, Happy2Play said:

Minus your ISP changing something I am not sure as port forwarding is pretty straight forward.  Have you deleted and readded the rules?

What does a traceroute test show from the link above?

Yeah I re did the port forward. What is a traceroute test?

[Luke 42079]

1 minute ago, Brandon said:

Yeah I re did the port forward. What is a traceroute test?

Can you show us how you setup your port forwarding?

[Happy2Play 9780]

Might need to see a server startup log also.

4 minutes ago, Brandon said:

What is a traceroute test?

It is the link I provided you but test the route to that DNS server.  To show if your ISP is using CGNAT.

Test Your External Address

[Brandon 2]

9 minutes ago, Luke said:

Can you show us how you setup your port forwarding?

The MAC address wasn’t zeroed out like this earlier

[Brandon 2]

9 minutes ago, Happy2Play said:

Might need to see a server startup log also.

It is the link I provided you but test the route to that DNS server.  To show if your ISP is using CGNAT.

Test Your External Address

 

[darkassassin07 652]

Is the local ip of the server still 192.168.1.11 ?

 

If you didn't set a static ip, that may have changed with a router reboot.

[Happy2Play 9780]

Probably need to see a server log but are you only using SSL 8920?

[Brandon 2]

1 minute ago, darkassassin07 said:

Is the local ip of the server still 192.168.1.11 ?

 

If you didn't set a static ip, that may have changed with a router reboot.

It did change. I had it as an override to go to 192.168.1.11. So I am able to connect to it now on different devices on my WiFi. But still nothing on the remote ip 

[Brandon 2]

4 minutes ago, Happy2Play said:

Probably need to see a server log but are you only using SSL 8920?

Not sure what you mean by “SSL 8920” and I hope this is the right log

Server Log

[darkassassin07 652]

19 minutes ago, Brandon said:

It did change. I had it as an override to go to 192.168.1.11. So I am able to connect to it now on different devices on my WiFi. But still nothing on the remote ip 

You'll have to change the port forwarding rule to the new address then. (I got the old one from your forwarding rule screenshot)

[Happy2Play 9780]

19 minutes ago, Brandon said:

Not sure what you mean by “SSL 8920” and I hope this is the right log

Server Log 51.57 kB · 1 download

Can you post another log as this is all garbled.  But port 8920 is for HTTPS assuming you have it setup and 8096 is HTTP.

[Happy2Play 9780]

If needed you can go to Dashboard-Logs and download.

Does the dashboard show the same IP you are port forwarding?

[Brandon 2]

11 minutes ago, darkassassin07 said:

You'll have to change the port forwarding rule to the new address then. (I got the old one from your forwarding rule screenshot)

This worked! Had to delete and make new forwarding rules with the new local IP as it got changed with the modem reset. I shall remember this if it happens again. Thank you everyone for your assistance this late at night!