OpenSubtitles Fail on "https://vip-api.opensubtitles.com/api/v1"

[thanet31756 0]

Hello guys,

My emby is failed on subtitle loading recently.

I tried to debug and find out that the request to opensubtitles is timeout everytime You can check the screenshot below.

I

Then I test by calling api directly. and the result is 
https://vip-api.opensubtitles.com/api/v1/subtitles?imdb_id=13287846&languages=en&moviehash=54b15d03f3d89e82&query=Napoleon.2023.PROPER.1080p.WEBRip.x265-KONTRAST.mp4

{
    "errors": [
        "Invalid domain"
    ],
    "status": 401
}

but when I change from vip-api to api, it's working normal.

 

I've already been the VIP member of opensubtitle long time ago.

Anyone know what happen?

 

 

[Neminem 1518]

Did you move your account from .org to .com ?

[thanet31756 0]

2 minutes ago, jaycedk said:

Did you move your account from .org to .com ?

yes, I already created account and already download some subtitle.

[rbjtech 5284]

"nslookup vip-api.opensubtitles.com"

returns a valid ip for me - are you sure your DNS lookup is good ?

edit 

"nslookup api.opensubtitles.com"

returns the same IP's ..

Edited June 27, 2024 by rbjtech

[Neminem 1518]

From you limited logs, I think you have network issues ( Using VPN / DNS / Firewall )

But cant tell.

Devs would need the complete logs.

 

Edited June 27, 2024 by jaycedk

[thanet31756 0]

it's also point to same ip. I don't know why I call api endpoint and got result but vip-api endpoint got invalid domain.

[Neminem 1518]

Try disabling ipv6.

 

[thanet31756 0]

it's still not working.

[Neminem 1518]

Dev's will still need server logs.

 

[thanet31756 0]

embyserver.txthere, I look through it many time but it always return timeout

[Happy2Play 9780]

But your issue is almost all external communications timing out.

Embyadmin

Podnapisi

Open Subtitle (api and vip-api)

Moviedb

OMDB

So maybe VPN/Firewall/Security software?

 

[Neminem 1518]

Opensubtitles are not you only issues.

2024-06-27 21:23:49.026 Error HttpClient: Connection to https://www.mb3admin.com/admin/service/EmbyPackages.json timed out
2024-06-27 21:23:49.037 Error App: Error getting available plugin updates
 

And later 

2024-06-27 21:27:52.925 Error HttpClient: Connection to https://www.podnapisi.net/subtitles/search/old?sXML=1&sL=en&sK=Napoleon&sY=1480 timed out
2024-06-27 21:27:52.934 Error SubtitleManager: Error searching for subtitles on Podnapisi
 

39 minutes ago, jaycedk said:

I think you have network issues ( Using VPN / DNS / Firewall )

Something is blocking you outgoing requests.

[thanet31756 0]

I just check all the setting

VPN - not using any

DNS - 8.8.8.8

Firewall - just tried turn off 

it’s still not working

[Neminem 1518]

AV software ?

[Neminem 1518]

Just noticed you are running Synology 7.2.

@GrimReapercan we move this to Syno server ?

[rbjtech 5284]

You need to make sure you are testing from the same account, same interface, same IP, same container etc that the emby server uses.  It's pointless testing from anywhere else.

If emby can't get to the URL's, then neither should any terminal or command prompt.

Emby simply uses the OS network stack.

try a 'curl' to the https addresses above - do you get anything back ?   if not, then you need to fix your external connections - this is not an emby issue ... 

[Luke 42077]

Perhaps try using the custom DNS and see if that helps.

[Luke 42077]

@thanet31756has this helped you resolve this?

[Luke 42077]

@thanet31756?

[thanet31756 0]

@Lukesorry Luke, I’m recently busy still not have time to deeply check it. But I tried with different DNS. It’s still not working.

 

I will keep updating if I got something new.

[Luke 42077]

OK let us know what you find. Thanks.

[thanet31756 0]

On 15/07/2024 at 23:11, Luke said:

OK let us know what you find. Thanks.

 

@LukeHi Luke, I just found the root cause. It just because IPv6 is turn on in synology nas network setting.

@jaycedkmentioned about this problem before but I just turn IPv6 off only in router setting, I didn't turn it off in my nas network setting.

 

[Luke 42077]

Hi, thanks for the feedback !