Recieving playback "no streams available" error on all media

[WillianWRM 0]

Same error here, no compatible streams but there is other version that is compatible.

Emby Version: 4.8.8.0
Playback: Web in Firefox (Windows)
Error message: No compatible streams are currently available. Please try again later or contact your system administrator for details.
Other: video transcoding is disabled (audio is enabled)
Log: embyserver.txt firefox.txt

There are two stream versions for the same media, one HECV and other H264. But if I just hit play them the error occurs and I have to manually select the proper version (H264).
Chrome does support HECV so no errors there.

 

Playback options:

 

Media info:

 

[Luke 42077]

@WillianWRMit doesn't look like firefox supports it. I would try rechecking the box to allow video transcoding.

[WillianWRM 0]

4 minutes ago, Luke said:

@WillianWRMit doesn't look like firefox supports it. I would try rechecking the box to allow video transcoding.

But there is other stream that has a supported codec, it would be user-friendly if it auto-switched to the supported one.

[Happy2Play 9780]

41 minutes ago, Luke said:

@WillianWRMit doesn't look like firefox supports it. I would try rechecking the box to allow video transcoding.

I guess the question is Emby knows the browser does not support HEVC and from a multi-version standpoint play the h264 version?

[Luke 42077]

3 hours ago, Happy2Play said:

I guess the question is Emby knows the browser does not support HEVC and from a multi-version standpoint play the h264 version?

Yes it is aware of this and it is factored into the decision of which version to play.

[Happy2Play 9780]

3 minutes ago, Luke said:

Yes it is aware of this and it is factored into the decision of which version to play.

Or does disabling playback option break that system completely as it thinks everything is playable?

[Luke 42077]

4 minutes ago, Happy2Play said:

Or does disabling playback option break that system completely as it thinks everything is playable?

No, but actually I may have spotted an issue relating to ensuring the h264 version is sorted first. So we'll have to get that resolved and backported to 4.8.X.

[WillianWRM 0]

Maybe not just sort but in the case of such exception (codec not supported) try other stream before failing?

[Luke 42077]

Hi, yes there are improvements that can be made here. Thanks.