Not playing some streams (4K)

[sftech13 25]

Can anyone take a look at my logs and help me understand why some of the 4K live streams are not playing? Here's one that's recent. 

 

 

embyserver.txt ffmpeg-transcode-8f34ffab-2b23-4b6e-9d21-a029620df2da_1.txt

[Luke 42077]

Hi there, what exactly happens?

[sftech13 25]

Hi Luke,

It just sits as it loading but never loads, the screen goes black. On my phone or PC its working. Internet is LAN on all devices. Wondering is Samsung has a issue with the feed or the feed is poor and Samsung doesn't like it./ 

[Luke 42077]

Is it only an issue with live TV?

[sftech13 25]

yes

[Luke 42077]

What exactly happens?