Emby crashes with new onn. 4K Pro Streaming Box

[troyhough 61]

Lots of crashes. For example, if you click settings then click Startup, Emby crashes every time.

Let me know how I can help report/fix.

ATV version 2.1.14g

Server version 4.9.0.24

Edited June 12, 2024 by troyhough

[ebr 16169]

Hi.  Please follow the instructions to send a log from the app

 

 

[troyhough 61]

14 minutes ago, ebr said:

Hi.  Please follow the instructions to send a log from the app

 

 

Just sent logs through ATV. Thanks @ebr

[ebr 16169]

I think your settings have become corrupted somehow.  Try a clear data on the app.

[troyhough 61]

5 minutes ago, ebr said:

I think your settings have become corrupted somehow.  Try a clear data on the app.

Just did that and seems ok now! Will reply back here if there any further issues. Thanks @ebr

[troyhough 61]

On 6/12/2024 at 1:48 PM, ebr said:

I think your settings have become corrupted somehow.  Try a clear data on the app.

@ebrOk so I was able to replicate the issue on both my onn 4K streaming box and onn 4K Pro streaming box. If I play a TV series with a lot of episodes and it gets close to the end where it pops up the "play next" option the screen will flash black for a second then video comes back and UI will become unresponsive. I have to hit home or back to get it to close/crash. When it re-opens my Display Theme reverts back to Dark and maybe other settings are changed/lost?

I just sent Logs from my onn 4K streaming box. Thanks

Edit: Just checked my Android phone (Pixel 8 Pro). The black screen flashes at the same time but the app doesn't crash.

Edit 2: Tested on my Fire TV and same results as my onn boxes. Black flash then UI becomes unresponsive.

Edited June 13, 2024 by troyhough

[ebr 16169]

20 hours ago, troyhough said:

When it re-opens my Display Theme reverts back to Dark and maybe other settings are changed/lost?

That's an issue with the beta server that should be corrected with the next server beta release.

Perhaps your other issues are also related to that...

[troyhough 61]

1 minute ago, ebr said:

That's an issue with the beta server that should be corrected with the next server beta release.

Perhaps your other issues are also related to that...

Ok I will check the update when it's available. Thanks @ebr