Emby issues

[Varg_NoSense 0]

Hi, recently we are having issues such as the video stopping half way through. Thought it was our download speed, but the download speed is 200 mbps. Could you please let me know of this is an emby issue or a server issue

[Luke 42080]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[Varg_NoSense 0]

Hi, there is no error message. We select play for the media file. While it is playing it will freeze for like a minute and then conitnuee playing for a minute or two then freezes for a minute. We upped our download speed to 200mbps and still the same issue. This means its not internet connectivity issue. I basically need to figure out is this a application issue or an  server with the server. Doing my best to describe the issue. I am not an expert but what can i do from my side

[Gilgamesh_48 1240]

49 minutes ago, Varg_NoSense said:

Hi, there is no error message. We select play for the media file. While it is playing it will freeze for like a minute and then conitnuee playing for a minute or two then freezes for a minute. We upped our download speed to 200mbps and still the same issue. This means its not internet connectivity issue. I basically need to figure out is this a application issue or an  server with the server. Doing my best to describe the issue. I am not an expert but what can i do from my side

1st you can provide a server log from when that happens.

2nd you can give the media info from that file(s) that produce the bug.

3rd. I have no third at this time.

Emby is, usually, quite good at diagnosing and fixing problems or telling users what to do to fix their problem but they cannot do that in a vacuum with nothing to work with..

[GrimReaper 4740]

3 minutes ago, Gilgamesh_48 said:

3rd. I have no third at this time.

Provide ffmpeg log if written for that (those) session(s).