Unable to connect

[izzo540 4]

Hi all, I have what I feel might be an unusual bug i am bumping up against. 
 

I have a fire tv and have the Emby app and a local network of devices that use emby. For some reason my living room TV only is hanging on login and never finding the server. But it’s just spinning at load and not giving any error code or anything on the client side. 
 

on the server side I do think I have logs (attached) expressing the error 

 

the weirdest part is that if I just delete emby and reinstall it - it’ll connect on that device. So once I clear all the app data off the tv in question - and reinstall - it works.. but if I just come back to the tv after the app has closed, it has to be reinstalled to work again 

this is only happening recently and only on this device. All other devices when on same local network connect without issue. 
 

thanks all for help in advance. 
 

 

embyserver.txt

[Luke 42078]

Hi.  Can you try searching for our standard android app (Just "Emby" on Amazon and "Emby for Android on Google) on the same device's app store and see how that compares?

Thanks.

 

[izzo540 4]

I can only use the one that is ‘Emby for Fire TV’ the other one is “unavailable” 

 

it’s funny you mention that - I had the same issue on my Sony Bravia and I used to just install and uninstall the app nightly. And one time I think I installed the Android one instead of the other - and it fixed it. 
 

I tried that here, but I was unable to download anything other than the Fire TV one, which worked up until about 2-3 days ago. 

[Luke 42078]

Hi, what do you mean by unavailable?

[izzo540 4]

You can only download the Fire TV version on this device.  The other one says 'Unavailable for Download' when I find it in the app store. 
 

pics attached 

Edited June 2, 2024 by izzo540

[ebr 16184]

18 hours ago, izzo540 said:

You can only download the Fire TV version on this device

Exactly what device is it?

[izzo540 4]

Vizio fire tv

[ebr 16184]

Is it relatively new?

[izzo540 4]

Yeah I think I Got it within the last 2 years. 

[ebr 16184]

Are you able to sideload the APK for Amazon onto that device to see if it performs well?

[izzo540 4]

I can certainly try, sounds a bit involved so prob an activity for tonight after work.  Will play around and see what the story is. 

[Luke 42078]

Let us know how you get on. Thanks.

[izzo540 4]

How do I download from GitHub. I can’t seem to find a way to download using the link you gave me 

[izzo540 4]

Can someone just post APK here so I can try to download directly on TV without having to jump through GitHub hoops 

[Luke 42078]

Hi, the links are here: https://emby.media/emby-for-android.html

[izzo540 4]

It looks like EBR wanted me to download one from GITHub and sideload it?  Which one do I load onto my amazon fire TV from the list you just provided, luke?

[Luke 42078]

They are the same. The website points to the GitHub link.

[izzo540 4]

Which would I download to sideload to an Insignia Fire TV

[Luke 42078]

I would say the armv7 build.

[izzo540 4]

Hey guys, this worked. The side loaded app corrected the issue. For everyone’s edification this started like 2-3 weeks ago on another device.. a Sony Bravia. However the Bravia let me download the second version of the app ‘emby’ vs ‘emby for android’ or vice versa . I can’t remember but what I do know is I accidentally had downloaded the other one and it fixed it on the Bravia.
 

what I realized was for months i was using Apple TV on the current tv in question - never had that issue. But the native fire tv app, like the Bravia, has it.
 

when I moved - a few weeks ago - I started using the native fire tv app on the fire tv and that’s when the condition presented itself

 

there is a bug in a version of the app that caused this - it said invalid username and password when I let it spin on loading for a while - but there is no username or password that it was storing incorrectly  and if it wasn’t it was from a previously successful login so there’s no way it was incorrect cause it was never re entered 

 

so basically once the app was fully closed the next login would fail on bad credentials but it would never error out except for the one time I saw it flash that error yesterday.
 

clearing the app data through fire tv or an uninstall install on the Bravia always fixed it. And the password or pin was always fine  upon fresh install or clear app 

 

that being said - the side loaded version fixed the issue. And also introduced me to side loading which is awesome. 

[ebr 16184]

12 minutes ago, izzo540 said:

the side loaded version fixed the issue

Please let us know how it performs on your TV.  if it is okay, we can make it available through the store.

Thanks.

[izzo540 4]

The side loaded version suggested fixed the issue. Arm7 

[ebr 16184]

13 hours ago, izzo540 said:

The side loaded version suggested fixed the issue. Arm7 

Right, but I just want to be sure that app performs well on your hardware.  Doesn't lag or skip, etc.

[izzo540 4]

Checking back here after some prolonged use. This version works excellent and fixed all issues. 

[izzo540 4]

It also appears to have fixed an issue with the live TV feed. When the guide doesn’t have data it puts the channel lower. So the guide no longer has big gaps from my IPTV. 

 

love this app. Very happy with the improvement.