Emby Theater won't launch

[R0oF! 1]

Hi @all, I found a few topics in the forum, but sadly I'm not able to get my emby theater to work.

When I start the application it's just stuck at the splashscreen. If its the first time, it asks for the cec-driver,  but thats it. I used theater a few years ago, but lost it out of my eyes. But after I have a relatively bad sound with my new soundbar (if I compare the emby webplayer with vlc), I wanted to test theater again. But I'm unable to get it running. Here is my situation:

I got an Emby (Premiere) Server, currently version 4.8.8.0. I got a few old mini-pcs with Windows 10 (22H2, 19045.4412 x64) with Intel HD Graphics 4600 / Intel HD Graphics 615.

I already read a few tips here, therefore I freshly installed my windows, updated all drivers, disabled ipv6, set my resolution to 1920x1080, set the "EnableDebugLevelLogging" to true, installed all c++ runtimes i could find, downloaded the theater zip from github directly, checked the windows eventlog, but found nothing. emby theater won't load.

Here is the logfile from "C:\Users\R0oF!\AppData\Roaming\Emby-Theater\logs"

2024-05-31 21:03:06.777 Info Main: Application path: C:\Users\R0oF!\AppData\Roaming\Emby-Theater\system\Emby.Theater.exe
2024-05-31 21:03:06.781 Info Main: Emby
	Command line: C:\Users\R0oF!\AppData\Roaming\Emby-Theater\system\Emby.Theater.exe
	Operating system: Microsoft Windows NT 10.0.19045.0
	64-Bit OS: True
	64-Bit Process: False
	User Interactive: True
	Processor count: 4
	Program data path: C:\Users\R0oF!\AppData\Roaming\Emby-Theater
	Application directory: C:\Users\R0oF!\AppData\Roaming\Emby-Theater\system
2024-05-31 21:03:06.866 Info Main: C:\Users\R0oF!\AppData\Roaming\Emby-Theater\system\x64\electron\electron.exe "C:\Users\R0oF!\AppData\Roaming\Emby-Theater\system\electronapp" "C:\Users\R0oF!\AppData\Roaming\Emby-Theater\data\electron" "C:\Users\R0oF!\AppData\Roaming\Emby-Theater\system\cec\cec-client.x64.exe" "C:\Users\R0oF!\AppData\Roaming\Emby-Theater\system\x64\mpv\mpv.exe"
2024-05-31 21:03:08.084 Info App: Application version: 3.0.20.0
2024-05-31 21:03:08.135 Info App: Application configuration:
	{"EnableDebugLevelLogging":true,"EnableAutoUpdate":true,"LogFileRetentionDays":3,"RunAtStartup":false,"IsStartupWizardCompleted":false}
2024-05-31 21:03:08.142 Info App: Loading MediaBrowser.Model, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null
2024-05-31 21:03:08.142 Info App: Loading MediaBrowser.Common, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null
2024-05-31 21:03:08.144 Info App: Loading Emby.Theater, Version=3.0.20.0, Culture=neutral, PublicKeyToken=null
2024-05-31 21:03:08.207 Info Main: HDMI CEC driver already installed.
2024-05-31 21:03:08.503 Debug JsonSerializer: Deserializing file C:\Users\R0oF!\AppData\Roaming\Emby-Theater\config\ScheduledTasks\632fcf91-ac94-bbb1-f337-def8f56c4c5c.js
2024-05-31 21:03:08.516 Debug JsonSerializer: Deserializing file C:\Users\R0oF!\AppData\Roaming\Emby-Theater\data\ScheduledTasks\632fcf91-ac94-bbb1-f337-def8f56c4c5c.js
2024-05-31 21:03:08.600 Info App: Core startup complete
2024-05-31 21:03:11.584 Info TaskManager: StartupTrigger fired for task: Check for application updates
2024-05-31 21:03:11.587 Info TaskManager: Queueing task SystemUpdateTask
2024-05-31 21:03:11.600 Info TaskManager: Executing Check for application updates
2024-05-31 21:03:11.733 Info HttpClient: HttpClientManager GET: https://api.github.com/repos/MediaBrowser/Emby.Theater.Windows/releases
2024-05-31 21:03:12.659 Debug App: No application update available.
2024-05-31 21:03:12.663 Info TaskManager: Check for application updates Completed after 0 minute(s) and 1 seconds
2024-05-31 21:03:12.685 Info TaskManager: ExecuteQueuedTasks
2024-05-31 21:06:51.411 Info App: Disposing ApplicationHost
2024-05-31 21:06:51.411 Info App: Disposing TaskManager
2024-05-31 21:06:51.413 Info App: Disposing InstallationManager
2024-05-31 21:06:51.414 Info Main: Releasing mutex
2024-05-31 21:06:51.414 Info Main: Mutex released
2024-05-31 21:06:51.414 Info Main: Mutex released

Maybe anyone has got an idea what I could do. Thank you all and keep up with the great work

R0oF!

[Luke 42077]

HI, have you tried a full uninstall reinstall?

[R0oF! 1]

Yes, of course. I also tried the hardware acceleration but without luck.

[Luke 42077]

4 minutes ago, R0oF! said:

I also tried the hardware acceleration but without luck.

HI, What do you mean by this?

[R0oF! 1]

Sorry, in another thread you suggested to disable the hardware acceleration. I'm not 100% sure anymore where this option was, but you had to go to line 6xx and remove or add the comment //. Bot variants, with commented in or out, ot doesn't work.

[Luke 42077]

Line 6xx of what file?

[R0oF! 1]

Hey Luke,

sorry for the late reply:

I was talking about C:\Users\XXX\AppData\Roaming\Emby-Theater\system\electronapp\main.js

Line 744-749:

        else if (process.platform === 'win32') {
            //app.disableHardwareAcceleration();

            //app.commandLine.appendSwitch('high-dpi-support', 'true');
            //app.commandLine.appendSwitch('force-device-scale-factor', '1');
        }

[GrimReaper 4739]

On 5/31/2024 at 8:13 PM, R0oF! said:

Operating system: Microsoft Windows NT 10.0.19045.0

As a sidenote, have you tried UWP Theater (Theater Store), see how does that compare? 

[R0oF! 1]

16 minutes ago, GrimReaper said:

As a sidenote, have you tried UWP Theater (Theater Store), see how does that compare? 

no, but I will

[Luke 42077]

Does any window come up at all? Do you have instances of electron.exe running?

[R0oF! 1]

As I wrote in the initial post:
When I start the application it's just stuck at the splashscreen. When I start Emby i got 3 instances of electron running and one instance of emby.

thats how the splayscreen looks: seamless and it stays like this forever.

Edited July 7, 2024 by R0oF!

[R0oF! 1]

On 7/3/2024 at 1:24 PM, GrimReaper said:

As a sidenote, have you tried UWP Theater (Theater Store), see how does that compare? 

I tried the UWP and it loads, but it has the same sound-output as if I run the webapplication via browser. So yes, this app works, but sadly won't change anything my problems with the sound

[Luke 42077]

On 7/7/2024 at 7:35 AM, R0oF! said:

As I wrote in the initial post:
When I start the application it's just stuck at the splashscreen. When I start Emby i got 3 instances of electron running and one instance of emby.

thats how the splayscreen looks: seamless and it stays like this forever.

Hi, can you reboot the machine and try again? Are you still having this issue?

[R0oF! 1]

Of course I rebootet the maschine, I also did a clean install of Windows 10 22H2. Drivers, Windows-Updates are up2date, same error.

[Luke 42077]

On 7/15/2024 at 2:47 AM, R0oF! said:

Of course I rebootet the maschine, I also did a clean install of Windows 10 22H2. Drivers, Windows-Updates are up2date, same error.

if you locate the theater install folder, under there somewhere you'll find main.js. If you open this file and edit these two lines:

    var enableDevTools = false;
    var enableDevToolsOnStartup = false;

set them both to true, then start theater and it will have a debug console. The debug console should show some kind of error. Thanks.

[R0oF! 1]

It shows the following message:

alameda.js?_sw-precache=bf898ea5e439228468b04564e7b41fa9:1 Uncaught (in promise) TypeError: Cannot read property 'load' of undefined

 

tv.emby.media-1721247416845.log

[Luke 42077]

4 minutes ago, R0oF! said:

It shows the following message:

alameda.js?_sw-precache=bf898ea5e439228468b04564e7b41fa9:1 Uncaught (in promise) TypeError: Cannot read property 'load' of undefined

 

tv.emby.media-1721247416845.log 19.43 kB · 0 downloads

If you uninstall and check the box to remove all traces, that should clear any cached files. then you can reinstall and try again fresh.

[R0oF! 1]

Thanks for the fast response, but sadly that didn't worked. I uninstalled emby via the control center and manually removed the folders in appdata

tv.emby.media-1721248707718.log

[Luke 42077]

1 minute ago, R0oF! said:

Thanks for the fast response, but sadly that didn't worked. I uninstalled emby via the control center and manually removed the folders in appdata

tv.emby.media-1721248707718.log 19.39 kB · 0 downloads

Are you using a vpn?

[R0oF! 1]

Nope, no vpn, no proxy. I tried to manually access the "faulty" url https://tv.emby.media/modules/alameda/alameda.js via firefox which works fine.

[Luke 42077]

Are you able to use the hosted web app in the browser?

http://app.emby.media

[R0oF! 1]

Yes, I'm able to use the webapp.

Short question: am I able to edit the sound settings in emby theater? Because this is the only reason I want to use it.

[Luke 42077]

13 hours ago, R0oF! said:

 

Short question: am I able to edit the sound settings in emby theater? Because this is the only reason I want to use it.

yes there are settings to control things like audio passthrough, downmixing, exclusive audio mode, etc.

[R0oF! 1]

Mhmm.. I sadly run out of ideas to get theater running..

[Luke 42077]

We have a new windows app coming soon so stay tuned for that.