Emby premier key not received

[Mahadeva 0]

Hello Team,

 

I am writing to express my frustration regarding my subscription. I have subscribed, but the key has not been added to the server, and I have not received an email from you. Additionally, I am unable to retrieve the key using the "forgot key" option.

 

Please look into this matter and resolve it as soon as possible.

[Abobader 3464]

Hello Mahadeva,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[pwhodges 2012]

It is best to write to billingsupport@emby.media to sort this out.

Paul

[GrimReaper 4740]

4 minutes ago, Mahadeva said:

I have not received an email from you. Additionally, I am unable to retrieve the key using the "forgot key" option.

How is the Emby Premiere Key Delivered to Me?

Quote

Emby Premiere Purchase/Subscription Support

 

---

If you have an issue not covered below, please send an email to billingsupport@emby.media

 

[Mahadeva 0]

4 minutes ago, pwhodges said:

It is best to write to billingsupport@emby.media to sort this out.

Paul

i have written the mail still no reply. and i have checked my entire mailbox i have not received any mail from emby regarding the key.

Edited May 30, 2024 by Mahadeva

[Mahadeva 0]

Issue resolved by emby team. thank you everyone. And please don't buy subscription from the Appstore or play store. buy it directly from emby website. so that you don't have to face this issue.

[pwhodges 2012]

38 minutes ago, Mahadeva said:

And please don't buy subscription from the Appstore or play store. buy it directly from emby website. so that you don't have to face this issue.

So why is it available there?

Paul

[ebr 16185]

1 minute ago, pwhodges said:

So why is it available there?

Because it must be per app store rules.  But, depending on the network environment at the time you make the purchase, there could be a problem notifying us about the subscription purchase but the purchase will still go through in the store.

Also, it is cheaper if you purchase from our web site because we don't have to shell out a big chunk to Apple, Amazon, Google, etc.