Conversion keeps failing

[MrBonk 0]

Hello, I am trying to convert different MKV files and for some reason the conversion keeps failing, some work, most don't.

Really love the conversion feature, but I am unable to get it working.

Attached is the log.

Thank you!

 

 

ffmpeg-transcode-a0eee138-0cfc-4eac-890b-8ba8a6c32bc9_1.txt

[Luke 42077]

HI, as a test, if you disable hardware transcoding, how does that compare?

[MrBonk 0]

I disabled transcoding and it also failed to convert.

 

[Luke 42077]

55 minutes ago, MrBonk said:

I disabled transcoding and it also failed to convert.

 

Hi, can you please provide a log example from that? Thanks.

[MrBonk 0]

apologies looks like it didn't fail it is just taking a really long time, waiting to see if it will finish 

[Luke 42077]

OK let us know how you get on. Thanks.

[MrBonk 0]

Ok so happy to report it worked, just took a looooot longer to convert after disabling the transcoding.

Should I just keep converting with that off?

[MrBonk 0]

Hey @Luke, I originally was trying to solve stutter by converting, as I noticed transcoding was 100% CPU utilization, think I have a different problem. I am using a Synology DS1520+ and I do not have any options under the Transcoding settings. Also, I attached the hardware report. With this particular system I thought there was a hardware transcoder VAAPI?

hardware_detection-63852708802.txt

[Luke 42077]

That display is normal when you select Yes. It's only when you select Advanced that you see more options.

[MrBonk 0]

Here is advanced

[Luke 42077]

Hi, have you updated to Emby Server 4.8.8? Has that helped?

[Happy2Play 9780]

Little confused here as the 4.8.7.0 transcoding log show encoder/decoder.

>>>>>>  Hardware Decoders for hevc
        [X] VAAPI GeminiLake UHD Graphics 600 - H.265 (HEVC)
        [X] QuickSync GeminiLake UHD Graphics 600 - H.265 (HEVC)

>>>>>>  Hardware Encoders for h264
        [X] VAAPI GeminiLake UHD Graphics 600 - H.264 (AVC)
        [X] QuickSync GeminiLake UHD Graphics 600 - H.264 (AVC)

But your Transcoding page does not.

Okay the hardware detection log shows you changed to beta 4.9.0.22.

"Message": "Failed to initialize VA /dev/dri/renderD128. Error -1"

So you have to wait for the upcoming .23 release any day now as this is a known issue in Synology release per other topics.

 

[MrBonk 0]

@Luke

@Happy2Play

I updated to the Beta 

 

should I downgrade from that or is there a way to do that?

I honestly cannot remember if that was working or not before as I have not looked in the panel before.

Also, I downloaded this one straight from emby and install manually in the Synology package installer.

[Happy2Play 9780]

I would wait for the next release but if you need immediate fix downgrading would be uninstall .22 and installing .21 on this platform.  My understanding is configs/user data is maintained on the uninstall and requires other steps to be removed.

[MrBonk 0]

@Happy2PlayAwesome, will give it a try, thanks for all the help will try that as well as awaiting an update.

[MrBonk 0]

The rollback worked, it is showing the hardware options