Playback failing on some channels

[griam01 14]

On multiple devices it seems playback is failing on some specific channels all of a sudden.  Others work fine, with no issues.  Example of attached files is WPXI that I tried to play on my ipad as well as my Samsung tv and a Roku.  The direct stream works fine in VLC.

 

I saw this in the logs:  Error starting ffmpeg

 

I noticed if I watch the dashboard, I never show that it shows "playing"  On my ipad, it crashes emby when I try this channel.  On roku and samsung it just just says loading and then a black screen.

 

 

embyserver(5).txt ffmpeg-directstream-cdf09e83-905f-4b55-8ab2-b05d4e322106_1.txt

[griam01 14]

@Lukeany suggestions on this one?

[griam01 14]

I am continuing to see this issue. Particularly with roku devices. Same channel cannot be played. Just shows a black screen. 

[griam01 14]

I have narrowed this down to specific channels and it only seems to be happening on Roku. Here is a screen shot I see when I try to launch it and then it just disappears. Never loads. 

[Luke 42077]

Hi, is there adequate disk space for the live tv buffer? As a test, if you remove the virtual tv plugin and restart the server, does that have an impact?

[griam01 14]

7 hours ago, Luke said:

Hi, is there adequate disk space for the live tv buffer? As a test, if you remove the virtual tv plugin and restart the server, does that have an impact?

@LukeEmby is installed on my C drive and there is 679GB free there.  I actually have uninstalled the virtual tv plugin after the original logs and the issue still existed.  I can play these channels on other devices (samsung tv, ipad, web, but just not on roku).  I am attaching new files from this morning. 

ffmpeg-directstream-5def443c-2bba-4776-b396-37dddc9c01e4_1(1).txt ffmpeg-directstream-5def443c-2bba-4776-b396-37dddc9c01e4_1.txt embyserver(7).txt

[griam01 14]

Direct play of same channel on Samsung tv app works fine 

[Luke 42077]

OK so any kind of transcoding on it seems to be a problem. We’ll take a look at it. Thanks.

[griam01 14]

On 5/30/2024 at 4:22 PM, Luke said:

OK so any kind of transcoding on it seems to be a problem. We’ll take a look at it. Thanks.

@LukeLet me know if you need any other information.  Thanks!

 

[Luke 42077]

Hi, we’re looking into it. Thanks.

[griam01 14]

@Lukeare there any other setting modifications that I can use in the meantime?  It works fine with some other channels and only seems to be an issue with roku, but of course my mother in law's programs is on this specific one, so she keeps asking me.  Thank you in advance for your time. 

[Luke 42077]

Hi, have you updated to Emby Server 4.8.8? Has that helped?

[griam01 14]

2 hours ago, Luke said:

Hi, have you updated to Emby Server 4.8.8? Has that helped?

@LukeYes, I updated to this version on the server but did not change how the Roku functioned for these channels 

[griam01 14]

@Lukedo you want new logs since version 4.8.8?

[Luke 42077]

On 6/14/2024 at 1:08 PM, griam01 said:

@Lukedo you want new logs since version 4.8.8?

Hi, yes that would be great, thanks!

[griam01 14]

@Luke Here are the latest logs, all from the same system during the time it tries to "load" the channel.

ffmpeg-transcode-55a40607-1006-49ac-91ab-666bbacfc2b0_1.txt ffmpeg-transcode-94c85739-bf9d-4998-b1c8-c0e8af3add65_1.txt ffmpeg-transcode-a651ab6a-7891-4f5c-90bc-c49df2450236_1.txt ffmpeg-transcode-ba9978a6-c77b-4f9e-9c7d-94e03750a0b6_1.txt ffmpeg-transcode-bfeb954b-d27a-409e-9775-4bbba7f1a5f5_1.txt ffmpeg-transcode-ccac3d98-a1da-4d88-8f13-184fa02cfdb9_1.txt ffmpeg-transcode-e18bac60-0180-4c4b-9f97-fe988755a93d_1.txt ffmpeg-transcode-f690bf84-3ccd-4db8-8eb0-4e8a28bc0e75_1.txt embyserver(9).txt

Edited June 16, 2024 by griam01

[griam01 14]

@Lukelet me know if you need any additional information.  Thanks!

[Luke 42077]

[griam01 14]

5 minutes ago, Luke said:

@Luke  Are you saying to make sure these are all selected?  All I see is your screen shot and no comments

[Luke 42077]

Exactly. Once you start unchecking them, you understand that the risks that come with it. The presence of those settings is not a promise that it's always going to work.

[griam01 14]

9 minutes ago, griam01 said:

@Luke  Are you saying to make sure these are all selected?  All I see is your screen shot and no comments

@Luke  I tested with all selected and same results.  I tested deselected the 2nd and 3rd option only, exited emby went back in, same issue.  Unselected 2nd, 3rd and 4th checkbox, exited emby, went back in, get a malformed http header error on screen.    New logs attached.

ffmpeg-transcode-89680de3-2c4a-4150-89ad-6d73eb0a14a7_1.txt ffmpeg-directstream-0d89f0bc-989e-4990-ad5f-4355ebcd24c7_1.txt ffmpeg-directstream-0ed61780-1414-491e-9ec1-fa3d7b81db85_1.txt ffmpeg-directstream-91bc6765-80ab-4c63-b9fc-339b2f86a3ca_1.txt ffmpeg-directstream-293e26ed-b79d-4b95-b07e-f94e0f09f02a_1.txt ffmpeg-directstream-923b99cc-e2ba-48e5-bae7-c571b1f5e1dd_1.txt ffmpeg-directstream-8226dbb6-69e8-433f-afe7-e56f16cb2013_1.txt ffmpeg-directstream-280511a8-b251-489b-a354-9c7163594b74_1.txt ffmpeg-directstream-09349191-201b-40eb-97cd-25eed2b443f2_1.txt ffmpeg-directstream-abf08f73-edc7-4509-8f36-086cc7b3c33f_1.txt ffmpeg-directstream-d317ff6c-f319-40ef-b1fa-c329bceaeedc_1.txt ffmpeg-directstream-df1ca3ca-9b48-42a7-825f-71cfad28a7fd_1.txt ffmpeg-directstream-e9676749-cfa7-48d4-bf6d-710e8cc4dd5b_1.txt ffmpeg-transcode-3cff7ea5-c4af-4dff-b1c4-8f7f84d9bb92_1.txt ffmpeg-transcode-7c8dc0f1-5f7b-4987-bb26-f83ae276b04f_1.txt ffmpeg-transcode-8d596fe9-2aeb-4335-a5e4-893a4ddc4875_1.txt ffmpeg-transcode-a5445aa5-0f8e-4014-94ba-c9571a37ee75_1.txt ffmpeg-transcode-ca32a3a6-14a1-46ec-98d3-05d01d4bf31e_1.txt embyserver(10).txt

Edited June 17, 2024 by griam01

[Luke 42077]

Again please try checking all three boxes.

[griam01 14]

3 minutes ago, Luke said:

Again please try checking all three boxes.

@LukeAll 4 boxes checked and same issue, logs attached

ffmpeg-transcode-3cf570c2-1722-449b-923f-0c30ebda67d2_1.txt ffmpeg-transcode-475b7c81-8bcf-45fb-9706-e08915314303_1.txt ffmpeg-transcode-814fe6e5-20b1-43ab-b2ec-02985343ab08_1.txt ffmpeg-transcode-d530f197-b55b-4f07-956e-2110d598884c_1.txt ffmpeg-transcode-e9718852-a246-474b-a4ec-14628bc4cd0c_1.txt ffmpeg-transcode-f8759c93-8836-45cd-885c-d689d0e84874_1.txt embyserver(11).txt

[griam01 14]

[griam01 14]

@Lukeany other suggestions?