Emby App Crash on Launch After iOS 12.5.7/Emby 2.2.19 Update

[Just4Jo 7]

Hello everyone,

I'm experiencing a frustrating issue with the Emby app on my iOS device, and I'm wondering if anyone else is encountering the same problem or has found a solution. Until recently, the app was working perfectly, but just a few days ago, after updating to either iOS 12.5.7 or Emby version 2.2.19, the app no longer launches properly.

Whenever I try to open Emby, the logo appears briefly on the screen but then the app immediately crashes and closes. There are no error messages; it simply fails to stay open.

Here are the specifics:

Device: iPad Air (~2013)
iOS Version: 12.5.7
Emby App Version: 2.2.19

This issue started right after the updates, so it seems likely that it's related to either the iOS upgrade or the app update. Has anyone else experienced this? Any tips on troubleshooting or fixes would be greatly appreciated. Also, if someone knows whether this is more likely an issue with iOS or with Emby, that insight would help me (and perhaps others) figure out the best course of action.

Thanks in advance for any help you can provide!

 

[Sion30uk 0]

I am also experiencing the same issue, it’s stuck in a log in loop.

Can anyone help..

Thanks

[pwhodges 2012]

From experience with a recent beta, I'd suggest it's worth trying actually uninstalling it and then reinstalling from scratch.

Paul

[Just4Jo 7]

Thank you both for sharing your experiences.

@Sion30uk it sounds quite frustrating to be stuck in a login loop. It seems this issue might be more widespread given the recent updates. Hopefully, if it's a bug, the developers will address it soon.

@pwhodgesI appreciate your suggestion about uninstalling and then reinstalling the app. I'm hesitant to use this solution right away due to the risk of losing all my Emby data. I plan to wait a bit longer for a response from the developers before taking that step. It's good to have it as a potential solution if no other fixes are provided, though.

In the meantime, if anyone has any other troubleshooting suggestions or hears from the developers, please keep us updated.

Thanks again for your input!

[Happy2Play 9780]

17 minutes ago, Just4Jo said:

I'm hesitant to use this solution right away due to the risk of losing all my Emby data.

What do you think you will lose?

But may solve your issue as I think these are the same.

 

[A32 19]

My issue was solved by deleting the app from my iPad, restarting and installing again. Like you, I was afraid that I’m going to lose some major settings and preferences but it didn’t. The only thing I noticed is that the sort order was back to the default and that was an easy fix. That’s my experience.

[Just4Jo 7]

Ok. I gave in. Deleted, restarted & installed again. Still have the same issue.

[Sion30uk 0]

I tried that as well… but still isn’t working and it’s definitely the IPad update because also have Emby on my nvidia that is working perfectly.. 

 

Edited May 21, 2024 by Sion30uk

[gabbertr0n 0]

Also experiencing similar quitting issue since yesterday, with the title listed versions of iOS and Emby. Will wait for update!

[Mbiboy 2]

Same issue here. I'm actually brand new to Emby (former plex user) and this is a fresh install for me. Same specs. 

Device: iPad Air OG
iOS Version: 12.5.7
Emby App Version: 2.2.19

[Just4Jo 7]

Thank you all for chiming in with your experiences. It looks like we're starting a club here—the 'Can't Start Emby Club'!

Seriously though, it's clear this isn't an isolated issue. Hopefully, this thread catches the eye of the developers so they can help us get back to our binge-watching marathons. Developers, we await your magic fix!

[Luke 42077]

HI, apologies for the disruption. We are looking into this. Thanks.

[Just4Jo 7]

@LukeThanks for the quick response and for looking into this issue! We all appreciate your efforts and are looking forward to the fix.

[Luke 42077]

HI, please try the 2.2.20 update to Emby for iOS that just went out and let us know if this resolves your issue. Thanks.

[Mbiboy 2]

Thanks. I'm now able to get past the splash screen and the app loads however any playback attempt crashes. 

[Luke 42077]

46 minutes ago, Mbiboy said:

Thanks. I'm now able to get past the splash screen and the app loads however any playback attempt crashes. 

Hi, is this for video, audio, or both?

[Tmill 3]

5 hours ago, Luke said:

Hi, is this for video, audio, or both?

Hi Luke, mine is the other thread on this issue and just thought I'd add I'm getting the same issue on starting playback, but can now get past the splash screen. 

Mine is for both video and audio (mp4a)

[DomixCH 3]

Hello, thank you for your help, but there are no changes with this update. The application cannot be used, it crashes and restarts after a few seconds.

[Just4Jo 7]

Same here as above. The app now loads but clicking the play for both video & audio closes the app abruptly. (v 2.2.20 update)

[Luke 42077]

On 5/24/2024 at 9:15 AM, Just4Jo said:

Same here as above. The app now loads but clicking the play for both video & audio closes the app abruptly. (v 2.2.20 update)

Hi, does 2.2.21 resolve it for you?

[Just4Jo 7]

Good news—thank you for the swift fix! It appears to be running smoothly now.

Really appreciate the hard work from @Luke& the development team & everyone who shared their experiences here w/c I'm sure has been helpful in addressing these issues.

[Mbiboy 2]

Back in business with 2.2.21! Thank you @Lukefor the quick support! 

[Tmill 3]

All fixed for me too. Thank you!

[DomixCH 3]

For me it's fixed with version 2.2.21. @LukeThank you for your support

[SMTV91 15]

Hi everyone sorry to add to this late but I’ve tried deleting and reinstalling the app many times in my phone and I’m still getting playback errors. I fixed my emby connect log in error by not allowing the app to connect to other devices on my network. Unfortunately when trying to watch videos I get a “no compatible streams” error. I’m on the latest IOS for iPhone and emby 2.2.21. Any insight? Never had any issues with emby on iPhone before but this definitely started with the most recent update.