ASS subtitle problem

[baby555 1]

ASS subtitles are not displayed on Samsung or LG TVs, nor are they displayed in browsers such as edge or chrome...
They only appear when you pause the playback for 1 minute, they only appear there
But they do not appear instantly, only on Android and Android TV devices if they appear immediately after clicking play.

 

[Luke 42077]

@baby555

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[guunter 49]

4 hours ago, baby555 said:

ASS subtitles are not displayed on Samsung or LG TVs, nor are they displayed in browsers such as edge or chrome...
They only appear when you pause the playback for 1 minute, they only appear there
But they do not appear instantly, only on Android and Android TV devices if they appear immediately after clicking play.

 

 

I had a similar issue with my anime. I had to switch to burning in subtitles and turning off subtitle extraction.

[baby555 1]

On 4/29/2024 at 3:50 PM, guunter said:

 

I had a similar issue with my anime. I had to switch to burning in subtitles and turning off subtitle extraction.

off subtitle extraction corrects it
but doing that transcodes a lot every time you need to see the subtitles
 

[guunter 49]

1 hour ago, baby555 said:

off subtitle extraction corrects it
but doing that transcodes a lot every time you need to see the subtitles
 

Yeah but that's the only way i can get subtitles working. Luckily it's just the subtitles only getting CPU transcoded. That's why I said plex also transcodes the subtitles also.

[BillOatman 596]

Could you convert the ASS subtitles to subrip (SRT)?  You would lose some of the formatting and pretty animations, but it would at least work.

[baby555 1]

5 hours ago, BillOatman said:

Could you convert the ASS subtitles to subrip (SRT)?  You would lose some of the formatting and pretty animations, but it would at least work.

It is a solution that would take a lot of time and work when there are many series and many chapters...
As in Plex there are never problems with ASS subtitles or any other type of subtitle, it plays all of them
On the other hand, Emby cannot do the same...
 

[Luke 42077]

On 5/1/2024 at 6:08 PM, baby555 said:

It is a solution that would take a lot of time and work when there are many series and many chapters...
As in Plex there are never problems with ASS subtitles or any other type of subtitle, it plays all of them
On the other hand, Emby cannot do the same...
 

@baby555but don't you want a personal media server and not one that puts your information into the cloud?

Let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[RanmaCanada 494]

No problems here with any of my anime subtitles.  I strongly suggest you do as Luke has requested and attach information so the team can help you troubleshoot this.

[baby555 1]

On 5/7/2024 at 5:17 PM, Luke said:

@baby555but don't you want a personal media server and not one that puts your information into the cloud?

Let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

Ok

I am uploading my server log

 

And the last ffmpeg record

 

 

embyserver (1).txt

ffmpeg-transcode-595853d3-1714-4d41-b806-e0e55f55e67f_1.txt

[baby555 1]

On 5/7/2024 at 8:49 PM, RanmaCanada said:

No hay problemas aquí con ninguno de mis subtítulos de anime. Le sugiero encarecidamente que haga lo que Luke le ha solicitado y adjunte información para que el equipo pueda ayudarlo a solucionar esto.

Doesn't even the ASS subtitles give you problems?
What subtitle format do you use?
And what devices?
As I mentioned, everything that is Android does play it
Samsung, LG and browsers do not play subtitles in my case
And I have tried several versions of Emby
 

Edited May 11, 2024 by baby555

[RanmaCanada 494]

No, I have no issues with .ass. This is in Magic and Muscles Episode 8 playing in Chrome..

[baby555 1]

11 hours ago, RanmaCanada said:

No, I have no issues with .ass. This is in Magic and Muscles Episode 8 playing in Chrome..

In the Edge browser too?
Do they also play without problems on Samsung and LG TVs?

[RanmaCanada 494]

It would be exactly the same in Edge as it's built on Chrome (tested and it was indeed please don't tell me you want pictures). They should play without problems on Samsung and LG TV's. If the TV's do not support the .ass format, then Emby should take care of that, which is why your logs are so important. If you know what models of TV's you have, include them, and I'll attempt check their manuals for media playback support. It would also be helpful to know how powerful your server is, what are its specs (you can never give too much information in regards to this)? Are you doing hardware transcoding, or software? When the subs failed to play was it direct playing, which would go back to the TV models? Oh and as for "no problems with Plex" by default Plex burns in .ass subtitles even if the device supports it (exactly what Emby is doing to resolve your problem) and that causes a lot of problems on its own. So your TV models will be required at least for me to go a bit deeper on this for you.

[baby555 1]

On 5/11/2024 at 10:55 PM, RanmaCanada said:

It would be exactly the same in Edge as it's built on Chrome (tested and it was indeed please don't tell me you want pictures). They should play without problems on Samsung and LG TV's. If the TV's do not support the .ass format, then Emby should take care of that, which is why your logs are so important. If you know what models of TV's you have, include them, and I'll attempt check their manuals for media playback support. It would also be helpful to know how powerful your server is, what are its specs (you can never give too much information in regards to this)? Are you doing hardware transcoding, or software? When the subs failed to play was it direct playing, which would go back to the TV models? Oh and as for "no problems with Plex" by default Plex burns in .ass subtitles even if the device supports it (exactly what Emby is doing to resolve your problem) and that causes a lot of problems on its own. So your TV models will be required at least for me to go a bit deeper on this for you.

I understand
My server is an Intel i9-13900

Transcoding is by hardware

The reproduction is direct
Some TV models that do not reproduce subtitles
Are these

Samsung UN65AU8000GXPE

LG webOS UK7500PSA

Samsung 49MU6303

LG WebOs un6955zuf

LG 49UJ6200

Samsung UN55RU7300FXZA

And it also happens that the subtitles do not appear when playing on more Samsung and LG models.

Not even in Chrome and Edge browsers

 

 

 

Edited May 15, 2024 by baby555

[RanmaCanada 494]

Well I can state this with 100% certainty that your TV models have absolutely nothing to do with the subs not playing in web browsers on those TVs. But I'll still give you the information as if you were using either Samsung based app, or a WebOS app.

Samsung UN65AU8000GXPE supports .ass 100% natively

LG webOS UK7500PSA supports .ass 100% natively

Samsung 49MU6303 supports .ass 100% natively

LG WebOs un6955zuf does not have the manual available but as it's WebOS I am going to state it more than likely does 100% support .ass. You can check the embedded emanual.

LG 49UJ6200 also does not have the manual avaialble, but does have an embedded emanual on the device.

Samsung UN55RU7300FXZA same as the other samsungs, 100% supports .ass natively (my sister has this very TV and has no issues watching anime from my server)

So my question to you is, are you attempting to view these only with a web browser, in which case I feel this is 100% on your server not being configured correctly, or are you trying to play them on the embedded apps that are on the TVs? And lastly, you stated what hardware your server is on, but not what operating system, or if it's in a docker, or what. Sorry but the more information you bring forward, the easier it is for people to help you. You don't exactly seem to understand this as each time Luke has asked for information you've not exactly been helpful to help yourself.

[baby555 1]

1 hour ago, RanmaCanada said:

Well I can state this with 100% certainty that your TV models have absolutely nothing to do with the subs not playing in web browsers on those TVs. But I'll still give you the information as if you were using either Samsung based app, or a WebOS app.

Samsung UN65AU8000GXPE supports .ass 100% natively

LG webOS UK7500PSA supports .ass 100% natively

Samsung 49MU6303 supports .ass 100% natively

LG WebOs un6955zuf does not have the manual available but as it's WebOS I am going to state it more than likely does 100% support .ass. You can check the embedded emanual.

LG 49UJ6200 also does not have the manual avaialble, but does have an embedded emanual on the device.

Samsung UN55RU7300FXZA same as the other samsungs, 100% supports .ass natively (my sister has this very TV and has no issues watching anime from my server)

So my question to you is, are you attempting to view these only with a web browser, in which case I feel this is 100% on your server not being configured correctly, or are you trying to play them on the embedded apps that are on the TVs? And lastly, you stated what hardware your server is on, but not what operating system, or if it's in a docker, or what. Sorry but the more information you bring forward, the easier it is for people to help you. You don't exactly seem to understand this as each time Luke has asked for information you've not exactly been helpful to help yourself.

Hello
When I mention LG and Samsung TVs
I am referring to the native Emby applications that have
Not its web version
It would be very complicated and unnecessary to use the web version on a TV
I say that subtitles do not play on Samsung and LG TVs
And not in the Edge and Chrome browsers on the PC - laptop - smartphones

The operating system is Ubuntu 22.04

Emby is installed via docker, docker version is 24.0.2

And yes I responded to Luke with my server log file
 

[baby555 1]

On 5/10/2024 at 10:21 PM, baby555 said:

Ok

I am uploading my server log

 

And the last ffmpeg record

 

 

embyserver (1).txt 68.99 MB · 0 downloads

ffmpeg-transcode-595853d3-1714-4d41-b806-e0e55f55e67f_1.txt 2.71 MB · 1 download

And yes I responded to Luke with my server log file

[RanmaCanada 494]

Then this should probably be moved to the Docker/Linux section for starters as this is an issue with your server. I know for the longest time 13th gen stuff was broken AF with Docker. I do not know if they were resolved. 

[baby555 1]

ASS subtitles are not displayed in native Emby applications on different Samsung or LG TV models, nor are they displayed in browsers such as edge or chrome on devices, pc - laptop - smartphones

They only appear when you pause playback for 1 minute, they only appear there But they do not appear when
instant, only on Android devices and Android TV if they appear immediately after clicking play

The operating system is Ubuntu 22.04

Emby is installed via docker, docker version is 24.0.2

My server is an i9 - 13900
Transcoding is done by hardware
Playback is direct

I leave an example video
 

 

[Neminem 1518]

Try unselect and select the sub after pushing play.

[baby555 1]

10 minutes ago, jaycedk said:

Try unselect and select the sub after pushing play.

It does not work
I have tried to play with multiple options on the subtitle.
And no, it does not play them on the mentioned devices

[baby555 1]

On 5/20/2024 at 8:14 AM, baby555 said:

Aliza por

I forgot to mention that SUBRIP subtitles are not shown on Samsung and LG TVs either.

 

 

[Luke 42077]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[baby555 1]

26 minutes ago, Luke said:

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

Okay
I leave my server log and the ffmpeg log

embyserver (2).txt

ffmpeg-transcode-bebb8033-0d78-441c-a43e-661c01251416_1.txt