Playback error, no compatible streams available

[Luke 42078]

On 5/30/2024 at 9:34 PM, Riptide126 said:

So I tried simply uninstalling and reinstalling the app and had the same issue, do I need to clear out some stored data or something before I reinstall?

Can you provide a sample video for testing?

[Riptide126 24]

By sample video do you mean the video file that I am trying to play?

[sa2000 674]

16 minutes ago, Riptide126 said:

By sample video do you mean the video file that I am trying to play

Yes - or any other video that shows the problem on the iPad but not on the iPhone when both running with the same emby user account and the same version of the Emby for iOS app

The smallest video file that exhibits the problem - please zip and upload externally and share a link

Also - could you get screenshots of the Emby for iOS app playback settings for both the iPad and the iPhone

[sa2000 674]

9 minutes ago, sa2000 said:

Yes - or any other video that shows the problem on the iPad but not on the iPhone when both running with the same emby user account and the same version of the Emby for iOS app

The smallest video file that exhibits the problem - please zip and upload externally and share a link

Also - could you get screenshots of the Emby for iOS app playback settings for both the iPad and the iPhone

@Riptide126and also please confirm which streams are being used (audio / subtitles etc) on the ipad and iphone - i see a lot of errors in the log relating to subtitles and failure to connect to https://www.addic7ed.com/ - but have not looked in detail to see if related

[sa2000 674]

Waiting now for sample media file that reproduces the issue plus screenshots of the app playback settings and server side user and transcode settings

Appears to be similar to the issue being looked at here 

 

[Riptide126 24]

Sorry I have been super busy I will get that for you when I get home from work.

[Oracle 85]

I'll do some testing on this soon.

Going to keep correspondence in this thread moving forward to allow better tracking of the issue.

[Luke 42078]

HI, we are looking into it. Thanks.

[Riptide126 24]

Here is a link, the playback settings are also included in the videos, the videos are labeled for which one is with the iphone and which is with the ipad

https://drive.google.com/file/d/1aiIjggBbS1LKfQEhr6_syr_dC_lCYgCl/view?usp=sharing

 

[sa2000 674]

5 hours ago, Riptide126 said:

Here is a link, the playback settings are also included in the videos, the videos are labeled for which one is with the iphone and which is with the ipad

Did you make the actual Dune video file available to download and repro the issue?

The videos in the provided link just show the issue 

[Riptide126 24]

Ok I will upload the dune video file when I get home today.

[sa2000 674]

On 07/06/2024 at 19:00, Riptide126 said:

Ok I will upload the dune video file when I get home today.

Link to download?

[sa2000 674]

@Riptide126some good news here 

 - could you try Emby for iOS 2.2.22 and see if that resolves the problem for you - if not, please upload the video and see if I can reproduce

[Riptide126 24]

Hi guys, sorry for the delay had a crazy last couple days and the dune file is massive so I had to figure out how to get a link.

https://drive.google.com/file/d/1Qsyyc2aHK5TQPim6Daa5GUrUvItosTRO/view?usp=sharing

[Riptide126 24]

3 hours ago, sa2000 said:

@Riptide126some good news here 

 - could you try Emby for iOS 2.2.22 and see if that resolves the problem for you - if not, please upload the video and see if I can reproduce

Yes I will try this when I get a chance, thanks for the update!

[Riptide126 24]

Ok so finally I have an update, I tried it on the ipad this morning and it was working great! Seems that the update fixed it, thank you guys for your help!

[sa2000 674]

Thanks @Riptide126for all the diagnostics that helped track down the problem whereby the Emby for iOS app was not sending in the request that would trigger a start of transcode.

And thanks for confirming that it is fixed in Emby for iOS version 2.2.22 

Can you please mark the topic as resolved. Thanks