Latest iOS/iPadOS update (version 2.2.19) random disruptions

[A32 19]

Hi

After the latest update on my iPad and while watching anything on Emby, the client suddenly goes back to the dashboard (home). I'm running iPadOS 17.5. It does not logout, just cuts off and displays the Home screen. So far I noticed that it happens randomly if I use any of the playback controls (pause, forward and backward) and sometimes while playing. It also happens if I'm on the settings page.

Are you aware of this bug?


Thanks

[Luke 42077]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[A32 19]

Hi,

Since it's not something widely reported, I deleted the app, restarted and reinstalled again. Looks like that did it. Thanks.

[brentpkennedy 1]

That's interesting. I ran into this this morning on my wife's ipad. I tried reinstalling the IOS app, multiple restarts,and upgrading the emby server to the latest version and am still seeing the same behavior.

Files that were paused in the middle of playing last Friday and were resumed today now crash out to the home screen.
after extensive testing with a few dozen files today:
all tested files currently work on android, roku, and web.

the issue appears to be confined to the mkv envelope regardless of video or audio codec (tested with various mkv and mp4 files with H264,H265,AAC,MP3)
all mp4 format files work (even a few that had an mkv extension, but were actually mp4, I didn't previously notice that was present in my collection), but all mkv format files crash to the IOS home screen.

I don't see anything unusual in the log file, the server thinks everything is fine and the server dashboard thinks the ipad is still playing the file for ~60secs after the ipad exits to the home screen, unless you start another file playing right away, then that file either exits or plays depending on the envelope.

Not sure how A32 made this work, but am open to suggestions...

for now my wife is using emby on my android tablet to play videos, which is working correctly.

[A32 19]

Now that you've mentioned it, I've tried multiple MKV files. With one of them the app crashes when it starts playing and no matter how many times I try, it does the same. This particular one was played multiple times before the update with no problems. A few others (MKV) played fine.

[A32 19]

@Luke

Please download and check this MKV file (on my Proton drive). It crashes. This used to play fine on my iPad Pro. Nothing copyrighted. It’s a UHD LG TV demo file.

https://drive.proton.me/urls/G4KEK4X09W#TvIlAkS8Qo3m

(Link expires in two days).

 

Edit: after reporting this, the file above played fine although it crashed Emby the 6/7 times I tried to play it before! The other MKV file still crashes. Not sure what’s going on.

@brentpkennedycan you dload and try the linked file please.

Edited May 21, 2024 by A32

[brentpkennedy 1]

For me, that file crashes to home on IOS and works with non-ios clients.

[Luke 42077]

OK we are looking into it. Thanks.

[A32 19]

The latest update fixed it (for me). Thank you so much.

[brentpkennedy 1]

Working for me also. Thanks, Great job!