Emby ignoring internet streaming limit?

[mbc0 68]

Hi, 

Any idea how this situation can happen when streaming remotely? Version 4.9.0.20 beta

 

Edited May 19, 2024 by mbc0

[Luke 42077]

Hi, are you sure it’s a remote connection?

[mbc0 68]

100% it is my parents firestick 100 miles away

[mbc0 68]

another remote firestick is obeying though?

 

 

[mbc0 68]

This however is taking the mick! lol any idea why this is happening? I can see by the ip it is remote (and besides, I know they are 100 miles away)

 

 

[TMCsw 248]

Have perchance added there ip here?

[Luke 42077]

Yea the server must think it’s a local connection. If that’s true then misconfigured network settings are the most likely cause.

[mbc0 68]

Hi, 

These are my configured networks and the ip in question began with 90

Very strange!

 

 

[mbc0 68]

OK,

I have some info which may help with this.

My parents continue watching/next up screen was cluttered and with my Dad being 90 it was easier to clear this for him so I logged onto his account locally, did the clean up and logged out again but it seems Emby thinks that account is local now? so when they are using their firestick remotely it is ignoring the streaming limits?

[TMCsw 248]

Perhaps it's time too :

Please tell us the time (in logs) when this happens... (and has everything been rebooted? (server, client(get your dad to unplug the USB power supply), both routers and/or modems on both ends)? 

Edit: are you using a reverse proxy??

Edited May 21, 2024 by TMCsw

[mbc0 68]

Yes, all the reboots were done last night but have not tested since.  I am not using a reverse proxy, just a docker in bridge mode on unraid.

I will test again tonight

[Luke 42077]

HI, yes that this point if the issue persists then we'll need to look at a specific example with the corresponding emby server log. thanks.

[mbc0 68]

Hi,

Been 4-5 days and still the remote user bryde4 is streaming above the restricted limit?  The server & clients have been rebooted.

All other users are fine but I had logged into the local emby server as bryde4 to do some tidying up for them but for some reason emby thinks the remote connection is local, even though in the dashboard it is showing as a remote connection?

Logs attached

 

embyserver (13).zip

[Luke 42077]

Do you use a reverse proxy?

[mbc0 68]

no, just standard network

[Luke 42077]

OK, I would try blanking out the lan networks option and then see how things compare.

[Q-Droid 989]

Have you checked their user account limit to make sure it's not overriding the server global limit?

[mbc0 68]

44 minutes ago, Luke said:

OK, I would try blanking out the lan networks option and then see how things compare.

OK, will do

 

[mbc0 68]

26 minutes ago, Q-Droid said:

Have you checked their user account limit to make sure it's not overriding the server global limit?

user account limit is blank

[rbjtech 5284]

Quote

2024-05-26 16:16:18.938 Info App: User policy for bryde4. EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True
2024-05-26 16:16:18.938 Info App: RemoteClientBitrateLimit: 3000000, RemoteIp: host18, IsInLocalNetwork: False
2024-05-26 16:16:18.939 Info Server: http/1.1 Response 200 to host18. Time: 3ms. POST http://host8:8096/emby/Items/836461/PlaybackInfo?UserId=25f305c44113447388479c94337ce180&StartTimeTicks=0&IsPlayback=false&AutoOpenLiveStream=false&MaxStreamingBitrate=734003200&X-Emby-Client=Emby for Android&X-Emby-Device-Name=Bryan's Fire TV&X-Emby-Device-Id=8f004588af3db658&X-Emby-Client-Version=3.3.82&X-Emby-Token=x_secret1_x&X-Emby-Language=en-gb&reqformat=json

Something is overwriting the streaming limit ?

I would add 3000000 to the user limit as well and try that to reset it ?

[mbc0 68]

1 hour ago, rbjtech said:

Something is overwriting the streaming limit ?

I would add 3000000 to the user limit as well and try that to reset it ?

OK, That will be my next step, thank you

[mbc0 68]

Hi, 

Not had a chance to look at this but still having issues unfortunately, 

This is the current situation as my parents are watching now despite manually setting the user to 3mb/s

 

I have manually set their user to 3mb/s (pic below)

 

Emby Global settings are also set to 3 (pic below) all other users obey this global setting so any idea how I can fix this?

 

[mbc0 68]

Just found this in the log

2024-06-09 10:12:30.076 Info App: User policy for bryde4. EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True
2024-06-09 10:12:30.076 Info App: RemoteClientBitrateLimit: 3000000, RemoteIp: host5, IsInLocalNetwork: False
2024-06-09 10:12:30.076 Info App: Bitrate exceeds DirectPlay limit: media bitrate: 6381883, max bitrate: 3000000
2024-06-09 10:12:30.076 Info App: Bitrate exceeds DirectStream limit: media bitrate: 6381883, max bitrate: 3000000
2024-06-09 10:12:30.077 Info App: RemoteClientBitrateLimit: 3000000, RemoteIp: host5, IsInLocalNetwork: False
2024-06-09 10:12:30.077 Info App: Bitrate exceeds DirectPlay limit: media bitrate: 6381883, max bitrate: 3000000
2024-06-09 10:12:30.077 Info App: Bitrate exceeds DirectStream limit: media bitrate: 6381883, max bitrate: 3000000
2024-06-09 10:12:30.077 Info App: RemoteClientBitrateLimit: 3000000, RemoteIp: host5, IsInLocalNetwork: False
2024-06-09 10:12:30.077 Info Server: http/1.1 Response 200 to host5. Time: 20ms. POST http://host4:8096/emby/Items/1074050/PlaybackInfo?UserId=25f305c44113447388479c94337ce180&StartTimeTicks=0&IsPlayback=false&AutoOpenLiveStream=false&MaxStreamingBitrate=734003200&X-Emby-Client=Emby for Android&X-Emby-Device-Name=Bryan's Fire TV&X-Emby-Device-Id=8f004588af3db658&X-Emby-Client-Version=3.3.82&X-Emby-Token=x_secret1_x&X-Emby-Language=en-gb&reqformat=json

[Luke 42077]

Hi.  Can you try searching for our standard android app (Just "Emby" on Amazon and "Emby for Android on Google) on the same device's app store and see how that compares?

Thanks.

 

[mbc0 68]

Hi,

I can do but I will have to go down to my parents to do this for them as they are late 80's & early 90's  Believe me, 200 mile round trip is easier than trying to explain that over the phone!

They are on a firestick "Emby For Android V3.382"  installed from the Amazon App Store, I can only recall seeing one version?

 

 

Edited June 9, 2024 by mbc0