Trakt not adding new tv episodes but watched state works fine

[Victor240 1]

Hello, 

I have Emby server 4.8.3 on a Synology NAS and there's an issue with the Trakt plugin. Adding TV episodes to the library of Trakt has stopped working. If I manually add an episode that I have on my emby library it is later removed.

This is from Emby log:

2024-05-18 13:04:39.110 Info App: Removing item from database, Type: Series, Name: Young Sheldon, Path: /volume1/Emby/Σειρές/Young.Sheldon.S07E14.1080p.WEB.H264-SuccessfulCrab[TGx], Id: 64242

Strangely enough, when I watch this episode, it's correctly marked as watched in Trakt.

Any ideas?

[Luke 42077]

HI there, please attach the complete emby server log file. Thanks.

[Victor240 1]

Hello,

Here you are.

embyserver-63851673600.txt

[Victor240 1]

Any thoughts?

[Luke 42077]

Hi, was the file removed from the media directory? The server seems to think so.

[Victor240 1]

No, the file is still there, it's shown in the library in Emby and after watching it, it is correctly marked as watched in Trakt.

[Luke 42077]

What happens if you add a new episode?

[Victor240 1]

@LukeIt's not picked up by Trakt plugin. It's displayed on my emby library but not in Trakt and when I will watch it, it will be added directly as watched in trakt. This is quite inconvenient because it removes the biggest reason for using trakt for me, which is keeping my collection up to date.

[Luke 42077]

How have you configured the trakt plugin?

[Victor240 1]

These are my settings:

 

[Luke 42077]

Can you please provide a log from a different example? thanks.

[Victor240 1]

Hi @Luke, here is another example with "Maestro in Blue". In this case, I have added the show to my library, it's shown in Emby but not in Trakt.

embyserver.txt

[Luke 42077]

Hi, please let me know if version 3.7.3 of the Emby Trakt plugin helps with this. Thanks !

[Victor240 1]

Unfortunately, @Lukeit didn't fix it. I updated Emby server to 4.8.8 but still not synching to Trakt.

[Luke 42077]

5 hours ago, Victor240 said:

Unfortunately, @Lukeit didn't fix it. I updated Emby server to 4.8.8 but still not synching to Trakt.

HI, can you please attach a new log file example? Thanks.

[Victor240 1]

On 6/11/2024 at 4:29 AM, Luke said:

HI, can you please attach a new log file example? Thanks.

There are quite some errors this time.

embyserver20240613.txt

[Luke 42077]

OK can you temporarily enable debug logging, then add another new episode, and then attach the debug log? thanks.

[Victor240 1]

8 hours ago, Luke said:

OK can you temporarily enable debug logging, then add another new episode, and then attach the debug log? thanks.

Here you are.

embyserver20240614.txt

[Luke 42077]

It looks like it did report the new episode to trakt:

2024-06-14 17:38:31.870 Info Trakt: 1 Episode Adds to Process
2024-06-14 17:38:33.086 Info HttpClient: POST https://api.trakt.tv/sync/collection

 

[Victor240 1]

But nothing is added to my collection on Trakt.

 

What about this error, could it hinder the process?

2024-06-14 17:26:28.402 Error Trakt: Error syncing trakt data for user embysvr
 	at Trakt.ScheduledTasks.SyncFromTrakt.SyncTraktDataForUser(User user, TraktUser traktUser, Double currentProgress, CancellationToken cancellationToken, IProgress`1 progress, Double percentPerUser)
 	at Trakt.ScheduledTasks.SyncFromTrakt.Execute(CancellationToken cancellationToken, IProgress`1 progress)
 	Source: Trakt

 

[Luke 42077]

Quote

But nothing is added to my collection on Trakt.

How did you determine this?

[Victor240 1]

From the screenshot, I posted in my previous post. That's how the episodes are shown in Trakt when they are missing and below, you can see how they are when they have been collected.

[Luke 42077]

What should that look like?

Can you try a different series?

[Victor240 1]

Hi @Luke,

You can see in the picture below that when episodes are added to emby's library and are synced with trakt, they are shown as "collected" (Season 3). When episodes are missing, like in season 4, they are shown as not collected with the red "X".

I've tried different series and it's the same, emby's library is not synching with trakt.

 

[Victor240 1]

I've tried with two different series and it seems to be working. I see this error in the logs, but if it works, it works.

 

2024-06-23 11:40:01.187 Error Trakt: Error syncing trakt data for user embysvr
	*** Error Report ***
	Version: 4.8.8.0
	Command line: /volume1/@appstore/EmbyServer/system/EmbyServer.dll -programdata /var/packages/EmbyServer/var -ffdetect /var/packages/EmbyServer/target/bin/ffdetect -ffmpeg /var/packages/EmbyServer/target/bin/ffmpeg -ffprobe /var/packages/EmbyServer/target/bin/ffprobe -nolocalportconfig -ignore_vaapi_enabled_flag -pidfile /var/packages/EmbyServer/var/EmbyServer.pid -defaultdirectory /volume1/Public -updatepackage emby-server-synology72_{version}_armv8.spk
	Operating system: Linux version 4.4.302+ (root@build8) (gcc version 12.2.0 (GCC) ) #64570 SMP Thu Jul 20 00:06:53 CST 2023
	Framework: .NET 6.0.25
	OS/Process: arm64/arm64
	Runtime: volume1/@appstore/EmbyServer/system/System.Private.CoreLib.dll
	Processor count: 4
	Data path: /var/packages/EmbyServer/var
	Application path: /volume1/@appstore/EmbyServer/system
	System.NullReferenceException: System.NullReferenceException: Object reference not set to an instance of an object.
	   at Trakt.ScheduledTasks.SyncFromTrakt.SyncTraktDataForUser(User user, TraktUser traktUser, Double currentProgress, CancellationToken cancellationToken, IProgress`1 progress, Double percentPerUser)
	   at Trakt.ScheduledTasks.SyncFromTrakt.Execute(CancellationToken cancellationToken, IProgress`1 progress)
	Source: Trakt
	TargetSite: Void MoveNext()