Upgraded to much more powerful server and still getting some lags

[EmYaj 25]

I'm really confused now.   just finished moving to a new far more powerful server and getting some livetv freezes in testing.

Direct play audio and video (see screenshot attached), a new server with plenty of ram to spare, a high end nvme drive, 10gbps connection  (12ms ping from me to the server, speedtest maxes out my gigabit connection, 0 dropped packets over a 30 minute test).  ryzen 7950x processor is almost idle during playback (1-2% usage) and live tv is still skipping/lagging every 5 minutes or so for a few seconds.  audio and video both freeze.

latest version of emby, just installed. no other users or streams.  fresh install of ubuntu 22.04 LTS. 

streaming device is a firestick 4k max

this issue does not occur when streaming the same channel through a different app from the same provider just to rule out that it might be a provider issue

emby log attached

embyserver(12).txt

[Luke 42077]

HI, we'll take a look at it. Thanks.

[EmYaj 25]

i dont really know how to read these logs but i downloaded a new log immediately after getting another skip and saw this.. not sure if its related?  as far as i know i do not haev any bitrate limits set.

2024-05-17 18:41:37.020 Info App: Bitrate exceeds DirectPlay limit: media bitrate: 40000000, max bitrate: 4000002
2024-05-17 18:41:37.020 Info App: Bitrate exceeds DirectStream limit: media bitrate: 40000000, max bitrate: 4000002

i do have internet quality set to "auto" so maybe its setting it too low?

[Luke 42077]

Is this a remote connection or is the device on the same local network as the server?

[EmYaj 25]

2 minutes ago, Luke said:

Is this a remote connection or is the device on the same local network as the server?

remote connection

[EmYaj 25]

Quick update, been messing with this all night trying to figure it out. I have no idea whats going on. It seems to be converting at under 1x which i assume is the problem (log attached) but i dont understand how its possible that it's not able to keep up with the stream.

The cache drive is nvme benchmarking with yabs at ~5GB/s read and write which is obviously plenty.

The CPU is basically idle, htop shows anywhere from 3-5% on all cores.

Memory usage for the whole system is 1.85GB

Attached htop screenshot showing server stats while the video is skipping and getting convertion speeds of ~0.8x

23:45:21.050 elapsed=00:01:35.44 frame= 4818 fps= 50 q=-1.0 size=N/A time=00:01:16.66 bitrate=N/A throttle=off speed=0.803x 

ffmpeg-directstream-701ef03d-789c-415c-83a4-1a43215d7923_1.txt

[EmYaj 25]

Just adding a little bit more for when you guys get back next week...

 

the last few minutes of this log were skipping issues, server completely idle and only 1 person streaming live tv.  time of 22:23 was the issues

embyserver(18).txt

[Luke 42077]

Hi, I would suggest allowing video transcoding and then using the quality setting to reduce the bitrate. You could have port try throttling occurring on either side of the connection.