Custom Convert loses subtitles, but predefined Profile keeps them

[BrandonYoung 12]

After recording a Live TV show, I convert the show using the custom profile using the following settings

Container: "mkv"

Video codec: "hevc,h264" 

Audio codec "aac"

Quality: "Original quality"

the resulting file is missing the subtitles.

However, when using the "TV" profile, the resulting file preserves the closed caption subtitles. 

I think the Custom profile should preserve the closed caption subtitles.

Before custom convert

 

After custom conversion

Before TV convert

After TV Profile conversion

Here is the log file for the Custom transcode ffmpeg-remux-ebd1c42a-f8a3-435b-ad22-a431ba1283ec_1.txt

Here is the log for the TV profile transcode ffmpeg-transcode-319fbb3d-e0e9-408c-9659-ed00f2da52e3_1.txt

The conversions happened after 6:30  when the news programs ended.

[Luke 42080]

HI, as a test, do you have an h264 source with closed captions that you can test to compare with?

I have a feeling that this is isolated to hevc. Thanks.

[BrandonYoung 12]

 

Here is another recording on the same hevc channel, I converted  using the TV preset, and it converted to h.264 and aac, and kept the closed captions. 

Here is the log for the  HEVC TV profile transcode: ffmpeg-transcode-ec32a3b3-814e-428b-b0da-d90a8bada96b_1.txt

I only have a couple of channels with  h.264.  The custom conversion of H.264 to H.264 worked and subtitles were preserved.

Log for the H.264 to H.264 custom conversion ffmpeg-remux-ebd95160-e16b-418e-a1dc-7a706defe444_1.txt

[Luke 42080]

OK so that confirms it. We'll look into it. Thanks.