Unable to unlock app on fire stick

[rrowlands892 2]

1 hour ago, ebr said:

Those messages are coming from Amazon.  Can you ask them about it?

I've been onto the chat with Amazon, I've deleted & reloaded the emby app on the firestick again, I'm still getting the "processing error". Sometimes it is after payment has been approved by amazon & sometimes earlier in the process when I click on your "verify & pay" button. 

Amazon say the issue is with your app & I am inclined to believe them.

[ebr 16169]

23 hours ago, rrowlands892 said:

when I click on your "verify & pay" button

That is not our button.  It is Amazon's... but please  follow the instructions to send a log from the app right after producing the error.

Thanks.

 

 

[rrowlands892 2]

4 hours ago, ebr said:

That is not our button.  It is Amazon's... but please  follow the instructions to send a log from the app right after producing the error.

Thanks.

 

 

Log sent for you to peruse. a few moments ago 16.27 hrs UTC

[ebr 16169]

From the app standpoint we just see this:

05-19 17:26:34.706 10764 10764 I System.out: Purchase cancelled.

So something is going wrong inside the Amazon workflow.

[rrowlands892 2]

40 minutes ago, ebr said:

From the app standpoint we just see this:

05-19 17:26:34.706 10764 10764 I System.out: Purchase cancelled.

So something is going wrong inside the Amazon workflow.

So you think Amazon is cancelling the purchase for some reason. How should I phrase my message when I contact them again, please?

[ebr 16169]

On 5/18/2024 at 9:00 AM, rrowlands892 said:

I'm still getting the "processing error".

Did you tell them about that exact message and where it is happening?  That message is not ours so it has to be coming from them.

[rrowlands892 2]

2 hours ago, ebr said:

Did you tell them about that exact message and where it is happening?  That message is not ours so it has to be coming from them.

Finally it is solved!

I needed to set up the "1 - Click" option on my amazon payment page.

I have done that & the payment has gone through!