Emby Theater on Xbox Series X can’t connect to server

[LimeWedges 1]

Every time there is an update to either Emby server on my computer or Emby Theater on my Xbox, they stop communicating. When I try to use Emby connect, my Pin and login are verified then the loading wheel just spins and kicks me back out. Same thing when I try to connect manually with my IP address and port. But always 24-48 hours later it just seems to fix itself and I can connect to my server again. Can anyone help? What’s up with this?

Edited May 11, 2024 by LimeWedges
Misspelling

[Luke 42077]

Hi @LimeWedgesare you still running into this? Is your server up and running when this happens?

[LimeWedges 1]

It’s started working again since the last update.  But I’m sure as soon as there is another update I will have the problem again. Yes, my server is always up and running.

[Luke 42077]

OK we'll look into why this might be happening. Thanks.

[LimeWedges 1]

I will also add that I never had this problem until a few months ago and with the most recent update (4.8.7.0), I didn't have this issue this time.

[LimeWedges 1]

Was this ever looked into? It happens now when there is not any update too. It is seemingly random.

[Luke 42077]

On 8/9/2024 at 3:40 PM, LimeWedges said:

Was this ever looked into? It happens now when there is not any update too. It is seemingly random.

HI, we haven't been able to reproduce but are trying to chase this down. Thanks.