Open Subtitles Plugin Error

[Guest]

So I have the correct login information for opensubtitles.com , a vip account with them but when I go to edit subtitles and search it never comes back with a result. unsure how I could have too many requests when my opensubtitles.com account says I have never downloaded a single subtitle successfully let alone 1000. 

this is the error in logs when running the scheduled task 

any help would be appreciated. 


2024-05-07 21:40:05.776 Info HttpClient: POST https://api.opensubtitles.com/api/v1/login
2024-05-07 21:40:05.945 Error SubtitleManager: Error searching for subtitles on Open Subtitles
    *** Error Report ***
    Version: 4.8.6.0
    Command line: /opt/emby-server/system/EmbyServer.dll -programdata /var/lib/emby -ffdetect /opt/emby-server/bin/ffdetect -ffmpeg /opt/emby-server/bin/ffmpeg -ffprobe /opt/emby-server/bin/ffprobe -restartexitcode 3 -updatepackage emby-server-deb_{version}_amd64.deb
    Operating system: Linux version 6.5.13-5-pve (build@proxmox) (gcc (Debian 12.2.0-14) 12.2.0, GNU ld (GNU Binutils for Debian) 2.40) #1 SMP PREEMPT_DYNAMIC PMX 6.5.13-5
    Framework: .NET 6.0.25
    OS/Process: x64/x64
    Runtime: opt/emby-server/system/System.Private.CoreLib.dll
    Processor count: 20
    Data path: /var/lib/emby
    Application path: /opt/emby-server/system
    MediaBrowser.Model.Net.HttpException: MediaBrowser.Model.Net.HttpException: TooManyRequests
       at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod)
       at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsync(HttpRequestOptions options, String httpMethod)
       at OpenSubtitles.OpenSubtitleComDownloader.Login(OpenSubtitleOptions options, CancellationToken cancellationToken)
       at OpenSubtitles.OpenSubtitleComDownloader.SearchInternal(SubtitleSearchRequest request, Boolean useFilename, OpenSubtitleOptions options, CancellationToken cancellationToken)
       at OpenSubtitles.OpenSubtitleComDownloader.Search(SubtitleSearchRequest request, OpenSubtitleOptions options, CancellationToken cancellationToken)
       at Emby.Providers.Subtitles.SubtitleManager.SearchSubtitles(SubtitleSearchRequest request, CancellationToken cancellationToken)
    Source: Emby.Server.Implementations
    TargetSite: Void MoveNext()
    

Edited May 7, 2024 by CorruptedHart11

[Luke 42077]

HI, we are looking into this .Thanks.

[Guest]

21 hours ago, Luke said:

HI, we are looking into this .Thanks.

Thanks, it seems to be the emby open subtitles plugin is broken currently. Opensubtitles support told me the API response contains all the required debugging information but it is not listed in the emby log so hope you know where to review that. 

[Luke 42077]

Hi, are you still having an issue with this?

[Guest]

3 hours ago, Luke said:

Hi, are you still having an issue with this?

Yup still have the errors with no subtitles being able to actually be downloaded. Have VIP without having downloaded a single subtitle yet so this is pretty frustrating. Used to work just fine with a free account when the plugin used the .org website. 
 

2024-05-16 21:54:55.895 Info HttpClient: POST https://api.opensubtitles.com/api/v1/login
2024-05-16 21:54:56.048 Error SubtitleManager: Error searching for subtitles on Open Subtitles
    *** Error Report ***
    Version: 4.8.6.0
    Command line: /opt/emby-server/system/EmbyServer.dll -programdata /var/lib/emby -ffdetect /opt/emby-server/bin/ffdetect -ffmpeg /opt/emby-server/bin/ffmpeg -ffprobe /opt/emby-server/bin/ffprobe -restartexitcode 3 -updatepackage emby-server-deb_{version}_amd64.deb
    Operating system: Linux version 6.5.13-5-pve (build@proxmox) (gcc (Debian 12.2.0-14) 12.2.0, GNU ld (GNU Binutils for Debian) 2.40) #1 SMP PREEMPT_DYNAMIC PMX 6.5.13-5
    Framework: .NET 6.0.25
    OS/Process: x64/x64
    Runtime: opt/emby-server/system/System.Private.CoreLib.dll
    Processor count: 20
    Data path: /var/lib/emby
    Application path: /opt/emby-server/system
    MediaBrowser.Model.Net.HttpException: MediaBrowser.Model.Net.HttpException: TooManyRequests
       at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod)
       at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsync(HttpRequestOptions options, String httpMethod)
       at OpenSubtitles.OpenSubtitleComDownloader.Login(OpenSubtitleOptions options, CancellationToken cancellationToken)
       at OpenSubtitles.OpenSubtitleComDownloader.SearchInternal(SubtitleSearchRequest request, Boolean useFilename, OpenSubtitleOptions options, CancellationToken cancellationToken)
       at OpenSubtitles.OpenSubtitleComDownloader.Search(SubtitleSearchRequest request, OpenSubtitleOptions options, CancellationToken cancellationToken)
       at Emby.Providers.Subtitles.SubtitleManager.SearchSubtitles(SubtitleSearchRequest request, CancellationToken cancellationToken)
    Source: Emby.Server.Implementations
    TargetSite: Void MoveNext()

[Happy2Play 9780]

Personally not seeing any count change but does https://www.opensubtitles.com/en/users/profile provide you with the correct info?

[Guest]

On 5/16/2024 at 7:33 PM, Happy2Play said:

Personally not seeing any count change but does https://www.opensubtitles.com/en/users/profile provide you with the correct info?

What is the correct info? It lists I am VIP with zero download history if that is what your asking, while I can go to my .org account and I have over 55k downloads. So obviously whatever integration is with the .com plugin isn't working whether it be the way it calls the API or something it just flat doesn't work. 

[Luke 42077]

On 5/16/2024 at 5:58 PM, CorruptedHart11 said:

Yup still have the errors with no subtitles being able to actually be downloaded. Have VIP without having downloaded a single subtitle yet so this is pretty frustrating. Used to work just fine with a free account when the plugin used the .org website. 
 

2024-05-16 21:54:55.895 Info HttpClient: POST https://api.opensubtitles.com/api/v1/login
2024-05-16 21:54:56.048 Error SubtitleManager: Error searching for subtitles on Open Subtitles
    *** Error Report ***
    Version: 4.8.6.0
    Command line: /opt/emby-server/system/EmbyServer.dll -programdata /var/lib/emby -ffdetect /opt/emby-server/bin/ffdetect -ffmpeg /opt/emby-server/bin/ffmpeg -ffprobe /opt/emby-server/bin/ffprobe -restartexitcode 3 -updatepackage emby-server-deb_{version}_amd64.deb
    Operating system: Linux version 6.5.13-5-pve (build@proxmox) (gcc (Debian 12.2.0-14) 12.2.0, GNU ld (GNU Binutils for Debian) 2.40) #1 SMP PREEMPT_DYNAMIC PMX 6.5.13-5
    Framework: .NET 6.0.25
    OS/Process: x64/x64
    Runtime: opt/emby-server/system/System.Private.CoreLib.dll
    Processor count: 20
    Data path: /var/lib/emby
    Application path: /opt/emby-server/system
    MediaBrowser.Model.Net.HttpException: MediaBrowser.Model.Net.HttpException: TooManyRequests
       at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod)
       at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsync(HttpRequestOptions options, String httpMethod)
       at OpenSubtitles.OpenSubtitleComDownloader.Login(OpenSubtitleOptions options, CancellationToken cancellationToken)
       at OpenSubtitles.OpenSubtitleComDownloader.SearchInternal(SubtitleSearchRequest request, Boolean useFilename, OpenSubtitleOptions options, CancellationToken cancellationToken)
       at OpenSubtitles.OpenSubtitleComDownloader.Search(SubtitleSearchRequest request, OpenSubtitleOptions options, CancellationToken cancellationToken)
       at Emby.Providers.Subtitles.SubtitleManager.SearchSubtitles(SubtitleSearchRequest request, CancellationToken cancellationToken)
    Source: Emby.Server.Implementations
    TargetSite: Void MoveNext()

Hi, we are looking into this. Thanks.

[Guest]

Any update on this? 

On 5/23/2024 at 3:13 PM, Luke said:

Hi, we are looking into this. Thanks.

 

[Guest]

Or an eta by chance? Not being able to fetch subtitles is pretty annoying.

[Happy2Play 9780]

I guess the real question is why is it not affecting everyone?  Seems to be very select on who is affected but to me would point to provider flagging the connection.  

[Luke 42077]

We are working on some changes to the plugin. Thanks.

[jp-yp 0]

I seem to have the same problem any news about it?

[Happy2Play 9780]

29 minutes ago, jp-yp said:

I seem to have the same problem any news about it?

Please provided server log for specific issue as everyone's not having the same issue.

[Luke 42077]

Hi, please try again and let us know how things compare. Thanks.

[Guest]

Well I am still having my issue so the original post still has not been fixed, when is the plugin going to be updated like said over a month ago? 

[Luke 42077]

2 minutes ago, CorruptedHart11 said:

Well I am still having my issue so the original post still has not been fixed, when is the plugin going to be updated like said over a month ago? 

Hi, can you please attach a new Emby server log? Thanks.

[Happy2Play 9780]

2 minutes ago, CorruptedHart11 said:

Well I am still having my issue so the original post still has not been fixed, when is the plugin going to be updated like said over a month ago? 

Please provide a new server log not sure if devs will need more information as other VIP users have confirmed it works in other topics.

[Guest]

2 hours ago, Happy2Play said:

Please provide a new server log not sure if devs will need more information as other VIP users have confirmed it works in other topics.

It is literally the exact same error from my server log with the new date, and OpenSubtitles.com support has already email replied that the error is with the query rate of your plugin. I'm not sure what else you want from me when your the devs, said there was supposed to be a plugin update over a month ago and still have not released one. I paid for Emby Premiere and this should just work. Its starting to be really frustrating. 

[Happy2Play 9780]

45 minutes ago, CorruptedHart11 said:

It is literally the exact same error from my server log with the new date, and OpenSubtitles.com support has already email replied that the error is with the query rate of your plugin. I'm not sure what else you want from me when your the devs, said there was supposed to be a plugin update over a month ago and still have not released one. I paid for Emby Premiere and this should just work. Its starting to be really frustrating. 

Well the plugin has change multiple times and have not seen this error you posted in quite a while, while all users have reported new plugin resolves VIP issue so without new logs it is impossible to know if your issue is ever related or is totally different then everyone else.  So please post a new log to show you are on current plugin update and the specific issue your have.

As this is not a Linux issue it is a plugin issue and would have visibility of all other topics their.

Edited July 15, 2024 by Happy2Play

[Happy2Play 9780]

46 minutes ago, CorruptedHart11 said:

I paid for Emby Premiere and this should just work.

Even Emby Premiere uses will have a daily limit.