No compatible streams available

[Riptide126 24]

Consistently when I am watching a certain show the first time I try to play it it says there are no compatible streams available, then if I try again it runs fine. I am curious on how to fix this. Also the show is an anime so there are subtitles on it if that is relevant. I have also attached logs. If there is any other information needed let me know.

ffmpeg-transcode-dcbeea36-a5a1-4d7c-a566-4846041dc001_1.txt

[Luke 42077]

Hi there, please attach the corresponding emby server log. thanks.

[Riptide126 24]

Here ya go, thank you for the quick response

embyserver.txt

[Luke 42077]

Hi, as a test, if you disable subtitles prior to playback, does that resolve it?

[Riptide126 24]

Yes when I tried that it loaded instantly, so definitely related to subs

[Luke 42077]

Ok we’ll take a look at it. Thanks.

[Riptide126 24]

Any updates on this, I can do more tests if needed for troubleshooting

[Luke 42077]

Hi, it sounds like you disabled the server transcoding option to allow on the fly subtitle extraction. Please try re-enabling that and see if that helps. Thanks.

[Riptide126 24]

I did that and now the subtitles don't play at all

[visproduction 315]

Could this be related to the media having a lot of subtitles and the code tries to process them all at the same time?  I have often seen media with 30 subtitles.  There is software that can remove the extra subtitles easily.  2 hour media can have excess subs removed and it takes perhaps 2 minutes.

[Luke 42077]

Hi, are you still seeing this with Emby for iOS 2.2.23?

[Riptide126 24]

Yeah I get it on every platform, I am pretty sure that it is what @visproductionsaid because it has a lot of subs on each video file which is a bummer because I really don't feel like getting rid of them. I also had a similar issue on a different show and it also has 4 or 5 subtitles in it. If there is a way to fix this without me having to remove them that would be awesome. Otherwise I may just look to update my setup, I am running an i7-7700k and gtx 1070 so maybe it just can't keep up anymore.

[Luke 42077]

Are you using a reverse proxy?

[Riptide126 24]

Yes im using nginx

[Luke 42077]

1 hour ago, Riptide126 said:

Yes im using nginx

Have you compared your nginx setup to this?

 

[Riptide126 24]

Sorry I am just getting back to you guys, yes I used that guide to set up my nginx config, if you would like to take a look at my configuration I can take out the sensitive portions, perhaps I did something wrong

[guunter 49]

With anime which uses .ass I had to switch to burning in subtitles. If you download the diagnostic plugin you get more subtitle options in advanced. I’d turn off subtitle extraction in transcoding and then select burn in subtitles in subtitle options. Just fyi it’ll will burn in subtitles using your cpu but a 7700k should be fine.

[Riptide126 24]

I already have it set to those settings, I had the same issues because when I had subtitle extraction on the fly it just wouldnt display the subtitles at all, so I switched to forced burn in in the diagnostic options and disabled on the fly.

[guunter 49]

1 hour ago, Riptide126 said:

I already have it set to those settings, I had the same issues because when I had subtitle extraction on the fly it just wouldnt display the subtitles at all, so I switched to forced burn in in the diagnostic options and disabled on the fly.

I'm not talking about the diagnostic tab. You shouldn't mess with those they don't persist on a restart. I'm talking about this

[Riptide126 24]

Yeah thats what I was talking about, sorry I got confused because you said diagnostic plugin, I havent touched the diagnostic tab

[guunter 49]

13 minutes ago, Riptide126 said:

Yeah thats what I was talking about, sorry I got confused because you said diagnostic plugin, I havent touched the diagnostic tab

Hmm. Do you get the same issue if you use Emby from its ip? And is it just one specific anime? Which one and release group?

Edited August 10, 2024 by guunter

[pwhodges 2012]

6 hours ago, Riptide126 said:

Yeah thats what I was talking about, sorry I got confused because you said diagnostic plugin, I havent touched the diagnostic tab

Even though it's separate, you only get the Subtitles tab by installing the Diagnostics plugin.

Paul

[Riptide126 24]

14 hours ago, guunter said:

Hmm. Do you get the same issue if you use Emby from its ip? And is it just one specific anime? Which one and release group?

It still doesn't work, I connected to the server on the local network using the local ip of the machine emby is on and it still gives me the same issue.

[Riptide126 24]

15 hours ago, guunter said:

Hmm. Do you get the same issue if you use Emby from its ip? And is it just one specific anime? Which one and release group?

The anime is Jojo's Bizarre Adventure, I attached a picture of the release group information.

[pwhodges 2012]

I've downloaded that exact file (specifically, s02e01). It only has 7 subtitle streams, which is no big deal - some are ASS and some are PGS. The video bit rate is 37Mbps with another 2Mbps for the audio, which is high for an anime, and the default audio is 2.1 [sic] DTS-MA.  I can't see anything odd about the ASS subs (they're quite intensive in their effects, but once they play, they play fine).

It direct-plays with no issues on iOS 2.2.27 and Android 3.4.20.

Playing in the Web client I got the same as the OP - the first attempt to play (with DTS audio and ASS subs) just hung, and then said no compatible streams; but then I tried with PGS and it played OK, and following that the ASS subs played OK as well (both burning in at the server for the web client).

I can't repeat the initial issue right now; I presume the transcode has been cached and I need to kill it somehow before I can test what happens when the first play uses either PGS subs or the alternate Flac audio.

The experiment started at 20:43 in the attached logs.

Paul

logs.zip

Edited August 10, 2024 by pwhodges