Can't read cover.

[17732 21]

The cover of the playlist I uploaded can't be displayed. I think the TV terminal limits the size of the picture.

[Luke 42077]

Hi there, let’s look at an example:

How to Report a Problem

Thanks!

[17732 21]

4 hours ago, Luke said:

Hi there, let’s look at an example:

How to Report a Problem

Thanks!

The mobile phone client can display normally, and the apple TV terminal does not display the cover.

[17732 21]

Just now, 17732 said:

The mobile phone client can display normally, and the apple TV terminal does not display the cover.

 

[Luke 42077]

Hi, please attach the emby server log from when the problem occurred:

How to Report a Problem

Thanks.

[17732 21]

On 5/5/2024 at 12:06 PM, Luke said:

Hi, please attach the emby server log from when the problem occurred:

How to Report a Problem

Thanks.

Hi,Luke, I found that the cover picture of 500×500 can't be displayed on apple TV emby.

[Luke 42077]

59 minutes ago, 17732 said:

Hi,Luke, I found that the cover picture of 500×500 can't be displayed on apple TV emby.

Hi, please attach the emby server log from when the problem occurred:

How to Report a Problem

Thanks.

[17732 21]

4 minutes ago, Luke said:

Hi, please attach the emby server log from when the problem occurred:

How to Report a Problem

Thanks.

This problem has always existed in the past and now.

[17732 21]

10 minutes ago, Luke said:

Hi, please attach the emby server log from when the problem occurred:

How to Report a Problem

Thanks.

This question, not fade away

embyserver.txt

[Luke 42077]

I think bad images are being downloaded by the plugin called "MusicChinaProvider"

Try removing that plugin. Existing artists that are impacted will require manual fix-up.

[17732 21]

5 hours ago, Luke said:

I think bad images are being downloaded by the plugin called "MusicChinaProvider"

Try removing that plugin. Existing artists that are impacted will require manual fix-up.

This is an artist plug-in used in my country. It is normal. The cover of the playlist was not downloaded through this plug-in, but was manually uploaded from the pictures I found on the Internet.

[Luke 42077]

The plugin seems to have saved an image as plain text:

2024-05-09 01:07:34.555 Error ProviderManager: MusicImageProvider failed in GetImageInfos for type MusicArtist
	*** Error Report ***
	Version: 4.8.6.0
	Command line: /volume2/@appstore/EmbyServer/system/EmbyServer.dll -programdata /var/packages/EmbyServer/var -ffdetect /var/packages/EmbyServer/target/bin/ffdetect -ffmpeg /var/packages/EmbyServer/target/bin/ffmpeg -ffprobe /var/packages/EmbyServer/target/bin/ffprobe -nolocalportconfig -ignore_vaapi_enabled_flag -pidfile /var/packages/EmbyServer/var/EmbyServer.pid -defaultdirectory /volume1/Public -updatepackage emby-server-synology72_{version}_x86_64.spk
	Operating system: Linux version 4.4.302+ (root@build7) (gcc version 12.2.0 (GCC) ) #69057 SMP Fri Jan 12 17:02:59 CST 2024
	Framework: .NET 6.0.25
	OS/Process: x64/x64
	Runtime: volume2/@appstore/EmbyServer/system/System.Private.CoreLib.dll
	Processor count: 4
	Data path: /var/packages/EmbyServer/var
	Application path: /volume2/@appstore/EmbyServer/system
	System.IO.DirectoryNotFoundException: System.IO.DirectoryNotFoundException: Could not find a part of the path '/var/packages/EmbyServer/var/cache/Music-China/Jaxson Gamble/image.txt'.

So naturally the server has an error when it tries to work with that text file as an image.

At this point i don't know how to help you because I don't know what the plugin is doing.

[17732 21]

1 hour ago, Luke said:

The plugin seems to have saved an image as plain text:

2024-05-09 01:07:34.555 Error ProviderManager: MusicImageProvider failed in GetImageInfos for type MusicArtist
	*** Error Report ***
	Version: 4.8.6.0
	Command line: /volume2/@appstore/EmbyServer/system/EmbyServer.dll -programdata /var/packages/EmbyServer/var -ffdetect /var/packages/EmbyServer/target/bin/ffdetect -ffmpeg /var/packages/EmbyServer/target/bin/ffmpeg -ffprobe /var/packages/EmbyServer/target/bin/ffprobe -nolocalportconfig -ignore_vaapi_enabled_flag -pidfile /var/packages/EmbyServer/var/EmbyServer.pid -defaultdirectory /volume1/Public -updatepackage emby-server-synology72_{version}_x86_64.spk
	Operating system: Linux version 4.4.302+ (root@build7) (gcc version 12.2.0 (GCC) ) #69057 SMP Fri Jan 12 17:02:59 CST 2024
	Framework: .NET 6.0.25
	OS/Process: x64/x64
	Runtime: volume2/@appstore/EmbyServer/system/System.Private.CoreLib.dll
	Processor count: 4
	Data path: /var/packages/EmbyServer/var
	Application path: /volume2/@appstore/EmbyServer/system
	System.IO.DirectoryNotFoundException: System.IO.DirectoryNotFoundException: Could not find a part of the path '/var/packages/EmbyServer/var/cache/Music-China/Jaxson Gamble/image.txt'.

So naturally the server has an error when it tries to work with that text file as an image.

At this point i don't know how to help you because I don't know what the plugin is doing.

Okay, I get it.

[Luke 42077]

HI, did you try removing the plugin?

[17732 21]

1 hour ago, Luke said:

HI, did you try removing the plugin?

Hello, Luke, it's not caused by plug-ins. Only emby of apple TV can't display the cover, and all other clients can display 

[Luke 42077]

Hi, are you still having an issue with this?

[17732 21]

4 hours ago, Luke said:

Hi, are you still having an issue with this?

This problem has not disappeared.

[17732 21]

On 5/24/2024 at 3:06 AM, Luke said:

Hi, are you still having an issue with this?

Hi Luke, I found the cause of the problem. It's because Apple TV Emby does not support images in the webp format.

[Luke 42077]

22 hours ago, 17732 said:

Hi Luke, I found the cause of the problem. It's because Apple TV Emby does not support images in the webp format.

@17732that doesn't really matter because the server will convert to a compatible format.

Please attach the Emby server log from when the problem occurred:

How to Report a Problem

Thanks!

 

[Luke 42077]

@17732?

[17732 21]

If any cover I upload manually is in. webp format, apple TV emby can't display the picture, and apple TV emby can only display such covers in jpg format.

Edited June 16, 2025 by 17732

[Luke 42077]

4 hours ago, 17732 said:

If any cover I upload manually is in. webp format, apple TV emby can't display the picture, and apple TV emby can only display such covers in jpg format.

But the server will convert it to jpg on the fly. Does that answer your question?