Emby connect not working

[rbroh 0]

Using either the internal or external addresses listed on my server dashboard, I'm able to connect to my emby server.  Using emby connect, I can sign in (as can my other family members) and see my server, but clicking on it produces an error (screenshot below). I know I could use the external ip address, but I don't have a static one, so it'd be a pain to update when it changes.

 

Any ideas? 

 

Thanks

[ebr 16184]

Hi. If your IP address has changed, try restarting your server.

[Luke 42079]

HI there, are you inside or outside of your local network when trying to do this?

[rbroh 0]

I've tried it both ways, with the same issue. 

[rbroh 0]

And I have rebooted the server. 

 

Is there somewhere to see what ip address emby Connect is using?  Or is it the one shown on server dashboard (which is displaying my current ip address, and I am able to connect using this) 

[Happy2Play 9781]

8 minutes ago, rbroh said:

And I have rebooted the server. 

 

Is there somewhere to see what ip address emby Connect is using?  Or is it the one shown on server dashboard (which is displaying my current ip address, and I am able to connect using this) 

Yes it should be your dashboard address.  But if you go to Change server you should be able to click the menu options on your server to show server info.

[Luke 42079]

16 minutes ago, rbroh said:

And I have rebooted the server. 

 

Is there somewhere to see what ip address emby Connect is using?  Or is it the one shown on server dashboard (which is displaying my current ip address, and I am able to connect using this) 

It will use the addresses displayed on your emby server dashboard. 

[Luke 42079]

You may want to try unlinking and relinking your server with Emby Connect:

Emby Connect

[rbroh 0]

I've removed the server from Emby connect, but am unable to re-add it (error message below).  If I pop the URL that I'm trying to add to Emby connect directly into a browser, I am able to login to the Emby server.  I just can't add it via Connect

 

Edited May 6, 2024 by rbroh

[ebr 16184]

6 minutes ago, rbroh said:

but am unable to re-add it (error message below)

Hi.  Re-adding the server would be done on the server by entering your Connect email address into the proper field.

[rbroh 0]

Thanks.  I removed the account, saved it. Then re-added.  The server shows up again on the app.emby.media page, but still can't access, nor view server info:

 

[Luke 42079]

Hi, did you try clicking Sign In with Emby Connect?

[rbroh 0]

Yep, which is another odd thing I've noticed (though not new, it's always been the case) - clicking on that takes me to sign in page, I sign in, and come right back to the same screen - as in, even after signing in with Emby connect, I still have the same 3 options,  My server, Add Server, Sign in with Emby Connect.

 

Does Emby Connect use a different port than accessing Emby directly via IP address?  Does it force to https perhaps?  I have the port forwarding for 8920 setup, and I can see that port externally when using a port listener app. But I can't connect to Emby via https.

Edited May 6, 2024 by rbroh

[ebr 16184]

18 hours ago, rbroh said:

Does it force to https perhaps? 

Hi.  Did you read and follow the instructions in this message?

21 hours ago, rbroh said:

I've removed the server from Emby connect, but am unable to re-add it (error message below).  If I pop the URL that I'm trying to add to Emby connect directly into a browser, I am able to login to the Emby server.  I just can't add it via Connect

 

 

[Luke 42079]

On 5/6/2024 at 2:26 PM, rbroh said:

Yep, which is another odd thing I've noticed (though not new, it's always been the case) - clicking on that takes me to sign in page, I sign in, and come right back to the same screen - as in, even after signing in with Emby connect, I still have the same 3 options,  My server, Add Server, Sign in with Emby Connect.

 

Does Emby Connect use a different port than accessing Emby directly via IP address?  Does it force to https perhaps?  I have the port forwarding for 8920 setup, and I can see that port externally when using a port listener app. But I can't connect to Emby via https.

Emby Connect uses the addresses displayed on your Emby server dashboard.

[Luke 42079]

On 5/6/2024 at 11:48 AM, rbroh said:

I've removed the server from Emby connect, but am unable to re-add it (error message below).  If I pop the URL that I'm trying to add to Emby connect directly into a browser, I am able to login to the Emby server.  I just can't add it via Connect

 

Hi, yes, did you read the four suggestions and try any of them? 

[JBloom91 31]

When I try to login with Emby Connect it just loops back to the option to sign in using Emby Connect.

[pwhodges 2012]

Can you log in using the addresses on the dashboard directly?  (Using the user's direct login, of course.)  Connect won't work until that does.

Paul

[mikisturm 0]

I am having the same problem.  I wente through gettig dns and ssl and setting up port forwarding on my router.  I have 2 homes.  I understnad it may be a problem if I am at the location of the server, but I need to make sure I can remote when I am at my other home, so I tried using my phone and still get the message it cannot connect

 

[pwhodges 2012]

Can you access the server from within your network (not using SSL)?  If not (on Windows), is the server's network set to Public instead of Private?

Have you done the checks to verify that your ports are visible from outside?

Have you done the checks for cgNAT?

https://emby.media/support/articles/Remote-Setup.html

Paul