Remote Playback after pausing issues

[techbri 12]

We were over at some friends’ house last night and they are setup to connect from their Apple TV to my Emby server. They played an old movie of 1080p quality and hit pause a couple of different times and the movie would not start again after a couple of minutes. I backed out of the app and even closed it once to get it to play again. They have fast internet services and their WiFi to the Apple TV is also fast. I had no idea this was a problem as I don’t see this on an Apple TV at home locally. Is this a known issue? Thank you. They were playing at original quality and have plenty of bandwidth. They have even played 4k content remotely from my server.

Edited April 29, 2024 by techbri

[techbri 12]

In addition rewind does not seem to work when streaming remotely in the Apple TV app.

 

[Luke 42077]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[techbri 12]

Hi Luke,

My apologies for the long delay. I had reached out to my family member and asked them to test with me but had not heard back. I spoke with someone else last night and asked if they had seen a similar issue on the Apple TV and they said they had. Based on that condition, the issue seems to be with play/pause etc within the continue watching screen. If he plays a show of any quality (can even be 720p) and hits pause and comes back to continue watching on the dashboard later and tries to resume the show it fails. If he goes back out and drills into the TV shows and goes to the show, season and episode, he sees the same option to resume but it works from there.

[Luke 42077]

OK we'll take a look at it. Thanks.