Issue with 4.8.5.0

[Bobby121418 17]

Hi,

Following my previous issue I reported in the link below:

I tried to install the latest version 4.8.5.0, but had the same issue. That is once I start the service, it stops, saying manually stopped.

So, I uninstalled and reinstalled the current version on Synology Package center, which is

Installed version:
4.7.14.0-724071400

 

So, the question is why does this happen with the newer version?

Another question is why is the latest version available on Synology Package Center still 4.7.14.0?

Thanks

 

Edited April 25, 2024 by Bobby121418

[Luke 42077]

Hi, what exact file did you try to install?

[Bobby121418 17]

This one from Emby download under Synology NAS and 64bit

emby-server-synology72_4.8.5.0_x86_64.spk

 

[Luke 42077]

Quote

Another question is why is the latest version available on Synology Package Center still 4.7.14.0?

The store has a review process so it will always run a little behind.

[Luke 42077]

Quote

So, I uninstalled and reinstalled the current version on Synology Package center, which is

Hi, as we discussed in the other topic, when you uninstall / reinstall, if you intend to make a fresh start then you also need to delete the server data folder:

Emby Server Data Folder

[Bobby121418 17]

Ok, thanks, I think I will wait until it appears in the store.

[Bobby121418 17]

Following up on this topic again. I just updated to version 4.8.8.0-724080800 which appeared on Synology Package center official update and got the same error. That is the server stops after a few seconds saying manually stopped.

Unfortunatly while on previous ocassions I could uninstall and install the older version via Package center, now I no longer have the option.

Your help on getting server up again is appreciated. 

[Luke 42077]

1 hour ago, Bobby121418 said:

Following up on this topic again. I just updated to version 4.8.8.0-724080800 which appeared on Synology Package center official update and got the same error. That is the server stops after a few seconds saying manually stopped.

Unfortunatly while on previous ocassions I could uninstall and install the older version via Package center, now I no longer have the option.

Your help on getting server up again is appreciated. 

Hi, is any Emby Server log file generated?

Emby Server Data Folder

[Bobby121418 17]

11 hours ago, Luke said:

Hi, is any Emby Server log file generated?

Emby Server Data Folder

This is the only log I see for that time.

Hope it helps

Thanks

embyserver-63857030400.txt

[Luke 42077]

On 7/20/2024 at 9:11 AM, Bobby121418 said:

This is the only log I see for that time.

Hope it helps

Thanks

embyserver-63857030400.txt 894.55 kB · 1 download

HI, this is a log from 4.7. Are you sure you installed 4.8?

[Bobby121418 17]

Yes 4.8.8.0

[Bobby121418 17]

2 hours ago, Luke said:

HI, this is a log from 4.7. Are you sure you installed 4.8?

I have run this again to generate a new log. It now shows 4.8.8.0

Thanks

embyserver-63857196753.txt

[Luke 42077]

OK, that's progress. Where does it say manually stopped?

[Bobby121418 17]

Just below Emby server in Package center. Please see image above.

Thanks

[Bobby121418 17]

Hi,

Just wondering if there is any suggestions to thus puzzel?

My guess is something changed between v4.7 and v4.8 in the way the Emby service starts up, because I have had this issue with every iteration of v4.8 and always had to go back to what was available on Synology Package center in terms of good v4.7 to get up and running. 

Any help is appreciated. 

The last option is to do a clean install with v4.8, however, based on previous experience when I deleted some folders to install afresh, it did not work and as said, had to go back to existing v4.7

Thanks

[Luke 42077]

When it says manually stopped, is it possible that it's still running even though Package Center says that? Are you able to access the web interface?

[Bobby121418 17]

On 26/07/2024 at 18:07, Luke said:

When it says manually stopped, is it possible that it's still running even though Package Center says that? Are you able to access the web interface?

I'm afraid not. No access is possible to web interface or Android app.

[Luke 42077]

@Bobby121418can you give it another try?

[Bobby121418 17]

Hi,

With which version please?

[Luke 42077]

2 hours ago, Bobby121418 said:

Hi,

With which version please?

4.8.9. Thanks !

[Bobby121418 17]

On 30/09/2024 at 17:53, Luke said:

4.8.9. Thanks !

Hi the version on the was 4.8.10. Unfortunately the result was the same. I am attaching some logs, hope it helps.

Thanks for trying though. I have gone back to 4.7.14 which works.

 

embyserver-63863673240.txt embyserver-63863673250.txt embyserver-63863673257.txt embyserver-63863673285.txt embyserver-63863673299.txt

[Luke 42077]

OK this is really odd. If you were ever wanting to make a fresh start, I bet you'd be fine on the latest 4.8 version.

[Bobby121418 17]

Do you mean uninstall and reinstall just Emby or something else?

Thanks

[Luke 42077]

2 hours ago, Bobby121418 said:

Do you mean uninstall and reinstall just Emby or something else?

Thanks

No, I'm not suggesting that you do that. It's too disruptive. I am only speculating that the issue is related to the upgrade process, and likely wouldn't occur if you weren't upgrading.