Google TV shows "there seems to be a problem accessing your server..."

[khohada 4]

I am using Google Chromecast 4k, now every time I start up the emby for android tv app it display this notification: "it seems to be a problem accessing your server... check your internet blah blah blah." but emby works just fine. And I tried to clear all the cache and data and reinstall the app but the notification just keep coming back.

 

Anyone has any idea how this was happened? How can I solve this?

[Luke 42077]

Hi, are you trying to connect to your own Emby server, or someone else’s?

[khohada 4]

Just my own emby server, thru local network, it shoudn't involve any internet connection... 

[ebr 16169]

Can you please reproduce that problem and then follow the instructions to send a log from the app?

 

[khohada 4]

[Luke 42077]

@khohadaThanks for the video, but did you follow the instructions to send a log from the app?

[khohada 4]

12 minutes ago, Luke said:

@khohadaThanks for the video, but did you follow the instructions to send a log from the app?

Yes, I've sent the log from emby for android tv app. Thank u!!

[Luke 42077]

1 hour ago, khohada said:

Yes, I've sent the log from emby for android tv app. Thank u!!

And the name of the logged in user?

Then add the following information to your report in the forum:

 

• The name of the Emby user on the local server that was logged in at the time

[khohada 4]

8 minutes ago, Luke said:

And the name of the logged in user?

Then add the following information to your report in the forum:

 

• The name of the Emby user on the local server that was logged in at the time

My bad, forgot that.

logged name is "user01"

[ebr 16169]

Do you ever see the "Continue Watching" row on your home screen?  I think that is failing to load and producing the error message you are seeing (could possibly also be one of the latest rows for one of your libraries).  The error in the app is not specific, just some sort of network error.  

Can you provide the server log from the same timeframe as the app log?

[MB Rich 4]

FYI I get the same error regularly as well, but everything works fine.  I'm using the Emby app on a Philips TV natively.

I've just assumed that it's down to the TV / Chromecast loading the Emby app just slightly faster than it connects to the WiFi, but by the time you try to select a library, or content, it's restored the connection and works okay again.