Streaming getting stuck

[Jey2024 33]

Hey guys,

I've noticed my Emby streaming has been getting stuck in the past 2-3 days, and I'm not sure if there are any settings on the Emby side that I need to change. Firstly, I noticed this issue on my Android app - I move around a lot and had full bars of 4G coverage. The video would stream fine and then suddenly stop. I'd have to go back and start again.

Just a while ago, the same thing happened in my web browser. I was quite surprised because I'm not using Wi-Fi, but rather a direct LAN 1GBPS internet connection. When I checked the stats, it showed some transcoding information. Can someone take a look at that and tell me if it's causing an issue? When I refresh the page, it shows a blank screen. Please see the attached screenshot (emby2).

In my Android app, I purposely reduced the quality setting to 720p - 1Mbps.

To be honest, mobile streaming is not an issue, but I wish to try and fix the web streaming if possible. I've already opened a ticket with my seedbox provider but wanted to know if there's anything I could change in Emby.

Thanks

J

[Jey2024 33]

I'm also attaching a screenshot of my internet speedtest. And all other streaming like youtube is working just fine.

I'm running - Version 4.8.3.0

[Luke 42077]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

 

[Jey2024 33]

3 hours ago, Luke said:

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

 

Thanks, Luke. Do you mind if I DM you the log file? I know we're not supposed to DM admins/devs without any valid reason, that's why I wanted to ask for permission first.

 

[Luke 42077]

Sure.

[Jey2024 33]

Hi Luke,

Thanks. I'm going to send you 2 log archives. One named EMBY-01.zip contains only a few log files, but there is another one called EMBY-02.zip from this morning with quite a lot of log files.

Hopefully, one of these logs will show you the actual issue at hand.

[Luke 42077]

HI, have you updated to Emby Server 4.8.5? Has that helped?

[Jey2024 33]

28 minutes ago, Luke said:

HI, have you updated to Emby Server 4.8.5? Has that helped?

I can update to 4.8.5. I read there was some issue with 4.8.4; that's why I didn't update the version yet. I will try to update it now. In the meantime, did you notice anything weird or any prominent issues in the logs?

[Jey2024 33]

I'm running the latest version, but unfortunately, it didn't fix the issue.

[pektoral 22]

Hello,

i have the same problem since version 4.8.x but only in the Webplayback. All my media is direct streaming every 10-15 min. the movie get stuck and is dropping frames.
After the first stuck it is enough to pause and unpause, but afterwards there is only the option to go back to main interface and start again.
If you want to start now from the last point of the video it is not playing again and you loose the point where you stopped. If you hit then again the movie play again
fine but after max. 10-15 min. it get stuck again. This was not happening before 4.8, i am running on the latest beta with firefox an debian.
It is not a media problem, all my media files running fine on a Samsung TV, Android Phones and so on...

Kind regards
pektoral

 

[Luke 42077]

7 hours ago, pektoral said:

Hello,

i have the same problem since version 4.8.x but only in the Webplayback. All my media is direct streaming every 10-15 min. the movie get stuck and is dropping frames.
After the first stuck it is enough to pause and unpause, but afterwards there is only the option to go back to main interface and start again.
If you want to start now from the last point of the video it is not playing again and you loose the point where you stopped. If you hit then again the movie play again
fine but after max. 10-15 min. it get stuck again. This was not happening before 4.8, i am running on the latest beta with firefox an debian.
It is not a media problem, all my media files running fine on a Samsung TV, Android Phones and so on...

Kind regards
pektoral

 

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[visproduction 315]

Possible related - known issue with Apple HLS conversion causing dropped frames.  Apple tech support suggestions to test the media content for issues:
https://developer.apple.com/library/archive/technotes/tn2454/_index.html

[pektoral 22]

Hello,

visproduction, it is not media related like i wrote before. In the new beta .17 it happens only 1 time in the movie but it not get stucked anymore.
Now i have just dropped frames at some point in the movie mostly at the end of it. All my media is fine and playing
very well on every device (no transcoding -> direct stream), my network is 10GB wired and there are no bottlenecks at any point.
Just the webplayback (playing back with internal network) is dropping frames at some point. I will deliver logs when i have a time for it.

Kind regards,
pektoral