Audio becomes out of sync when skipping forward

[random1planet 0]

We have had an issue on the Nvidia Shield where skipping the intro up skipping forward makes the audio out of sync. The only way to resolve is to exit out and then start playback from the resume point. This issue has been going on for 6 months on two different devices and on all shows or movies. I just assumed it would get fixed so never raised it before. It would be great if this could be resolved.

[justinrh 259]

This is a known problem and has been reported a few times.  I don't know if Emby is working on it or not.

Are you playing TS files?

I can usually get audio synced by backing up once.

Edited April 21, 2024 by justinrh

[ebr 16169]

On 4/21/2024 at 6:07 PM, justinrh said:

I can usually get audio synced by backing up once.

Yes, this is usually all that is required.

[justinrh 259]

10 hours ago, ebr said:

Yes, this is usually all that is required.

Is Emby working on a fix?

[Luke 42077]

@random1planet

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[razclud 4]

happens to me on every movie, some worse than others, the only way to fix it is to go to the settings and click recalibrate or whatever that option is called and it works until i skip forward again. Sometimes it loses the subtitle and i could not get it to work again.

[justinrh 259]

10 hours ago, razclud said:

happens to me on every movie, some worse than others, the only way to fix it is to go to the settings and click recalibrate or whatever that option is called and it works until i skip forward again. Sometimes it loses the subtitle and i could not get it to work again.

What file format is your video?  Have you tried re-syncing by reversing 'one click'?  What device are you using?

[ebr 16169]

54 minutes ago, justinrh said:

Have you tried re-syncing by reversing 'one click'?

This works for me 99% of the time whenever skipping ahead gets out of sync.

[razclud 4]

7 hours ago, justinrh said:

What file format is your video?  Have you tried re-syncing by reversing 'one click'?  What device are you using?

No matter the format, i will try with the back hack today

[razclud 4]

On 12/24/2024 at 4:20 PM, justinrh said:

What file format is your video?  Have you tried re-syncing by reversing 'one click'?  What device are you using?

It works for me too, a little jittery but works after it stabilize a few seconds. Thank you

Edited December 25, 2024 by razclud

[justinrh 259]

On 12/24/2024 at 3:50 PM, razclud said:

back hack

love it!  Maybe Emby can document that in a KB - "How to use the 'back hack' to  re-synchronize audio".

[unrais 14]

An official "back hack" would be good, perhaps by having a checkbox in settings that will force skip-intro to skip a further 10s and then auto skip back 10s so we don't have to do it manually each time? It's quite 'hacky' I know, but would be a slightly friction-less experience for those of us that experience the sync issues.