when i try 4.8.4,i found it can't play some media files

[q334514401 0]

when i try 4.8.4,i found it can't play some media files

one tv series,i can't play episode 1& episode, but can play episode 3,why?

embyserver.txt ffmpeg-transcode-2a9b7302-01f2-439f-b437-015a4c9c53b2_1 ep2.txt ffmpeg-transcode-152f8198-af14-4625-bed8-c960d2d4856b_1 episode1.txt

[GrimReaper 4739]

Quote

{"Protocol":"File","Id":"975119eacc225292588ca44adca0948d","Path":"/media/TV/欧美剧/3体 (2024)/Season 1/3体 - S01E02 - 第 2 集.mkv","Type":"Default","Container":"mkv","Size":0,"Name":"3体 - S01E02 - 第 2 集","IsRemote":false,"HasMixedProtocols":false,"SupportsTranscoding":true,"SupportsDirectStream":true,"SupportsDirectPlay":true,"IsInfiniteStream":false,"RequiresOpening":false,"RequiresClosing":false,"RequiresLooping":false,"SupportsProbing":false,"MediaStreams":[],"Formats":[],"RequiredHttpHeaders":{},"AddApiKeyToDirectStreamUrl":false,"ReadAtNativeFramerate":false}

That file doesn't appear to be probed, likely related to:

Download and install replacement 4.8.4.0 build. 

[q334514401 0]

1 hour ago, GrimReaper said:

Download and install replacement 4.8.4.0 build. 

my embyserver version is 4.8.4.0 but it installed in Docker,is the docker problem?

[GrimReaper 4739]

Have you re-downloaded (updated) 4.8.4.0. package? 

[q334514401 0]

1 minute ago, GrimReaper said:

re-downloaded (updated) 4.8.4.0. package? 

Yes, I have ,the docker is updated 4.8.4.0,but not re-download ,i can try to re-download it

[GrimReaper 4739]

1 minute ago, q334514401 said:

Yes, I have ,the docker is updated 4.8.4.0,but not re-download ,i can try to re-download it

 

1 hour ago, GrimReaper said:

Download and install replacement 4.8.4.0 build. 

 

[q334514401 0]

i have re-download the docker package, and reset all settings, but the media files also can't play

ffmpeg-transcode-470aeb16-8ac0-47b9-9c30-bfe1b4d090a1_1.txt

[GrimReaper 4739]

File gets probed now:

Quote

{"Protocol":"File","Id":"9f983b85da4fb492829b6996fe8e8807","Path":"/media/TV/欧美剧/3体 (2024)/Season 1/3体 - S01E01 - 第 1 集.mkv","Type":"Default","Container":"mkv","Size":5626459001,"Name":"3体 - S01E01 - 第 1 集","IsRemote":false,"HasMixedProtocols":false,"RunTimeTicks":36353600000,"SupportsTranscoding":true,"SupportsDirectStream":true,"SupportsDirectPlay":true,"IsInfiniteStream":false,"RequiresOpening":false,"RequiresClosing":false,"RequiresLooping":false,"SupportsProbing":false,"MediaStreams":[{"Codec":"hevc","ColorTransfer":"smpte2084","ColorPrimaries":"bt2020","ColorSpace":"bt2020nc","TimeBase":"1/1000","VideoRange":"DolbyVision","DisplayTitle":"4K Dolby Vision HEVC","IsInterlaced":false,"BitRate":12381627,"BitDepth":10,"RefFrames":1,"IsDefault":true,"IsForced":false,"IsHearingImpaired":false,"Height":2160,"Width":3840,"AverageFrameRate":23.976025,"RealFrameRate":23.976025,"Profile":"Main 10","Type":"Video","AspectRatio":"16:9","Index":0,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Protocol":"File","PixelFormat":"yuv420p10le","Level":150,"IsAnamorphic":false,"ExtendedVideoType":"DolbyVision","ExtendedVideoSubType":"DoviProfile81","ExtendedVideoSubTypeDescription":"Profile 8.1 (HDR10 compatible)","AttachmentSize":0},{"Codec":"eac3","Language":"eng","TimeBase":"1/1000","Title":"English [Dolby Digital Plus with Dolby Atmos 5.1]","DisplayTitle":"English EAC3 5.1 (Default)","DisplayLanguage":"English","IsInterlaced":false,"ChannelLayout":"5.1","BitRate":768000,"Channels":6,"SampleRate":48000,"IsDefault":true,"IsForced":false,"IsHearingImpaired":false,"Type":"Audio","Index":1,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Protocol":"File","ExtendedVideoType":"None","ExtendedVideoSubType":"None","ExtendedVideoSubTypeDescription":"None","AttachmentSize":0},{"Codec":"eac3","Language":"chi","TimeBase":"1/1000","Title":"中文 [Dolby Digital Plus 5.1]","DisplayTitle":"Chinese Simplified EAC3 5.1","DisplayLanguage":"Chinese Simplified","IsInterlaced":false,"ChannelLayout":"5.1","BitRate":640000,"Channels":6,"SampleRate":48000,"IsDefault":false,"IsForced":false,"IsHearingImpaired":false,"Type":"Audio","Index":2,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Protocol":"File","ExtendedVideoType":"None","ExtendedVideoSubType":"None","ExtendedVideoSubTypeDescription":"None","AttachmentSize":0},{"Codec":"PGSSUB","Language":"chi","TimeBase":"1/1000","Title":"简体中文","DisplayTitle":"Chinese Simplified (Default PGSSUB)","DisplayLanguage":"Chinese Simplified","IsInterlaced":false,"IsDefault":true,"IsForced":false,"IsHearingImpaired":false,"Type":"Subtitle","Index":3,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Protocol":"File","ExtendedVideoType":"None","ExtendedVideoSubType":"None","ExtendedVideoSubTypeDescription":"None","AttachmentSize":0,"SubtitleLocationType":"InternalStream"},{"Codec":"PGSSUB","Language":"chi","TimeBase":"1/1000","Title":"繁体中文","DisplayTitle":"Chinese Traditional (Default PGSSUB)","DisplayLanguage":"Chinese Traditional","IsInterlaced":false,"IsDefault":true,"IsForced":false,"IsHearingImpaired":false,"Type":"Subtitle","Index":4,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Protocol":"File","ExtendedVideoType":"None","ExtendedVideoSubType":"None","ExtendedVideoSubTypeDescription":"None","AttachmentSize":0,"SubtitleLocationType":"InternalStream"},{"Codec":"PGSSUB","Language":"chi","TimeBase":"1/1000","Title":"简英双语","DisplayTitle":"Chinese Simplified (Default PGSSUB)","DisplayLanguage":"Chinese Simplified","IsInterlaced":false,"IsDefault":true,"IsForced":false,"IsHearingImpaired":false,"Type":"Subtitle","Index":5,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Protocol":"File","ExtendedVideoType":"None","ExtendedVideoSubType":"None","ExtendedVideoSubTypeDescription":"None","AttachmentSize":0,"SubtitleLocationType":"InternalStream"},{"Codec":"PGSSUB","Language":"chi","TimeBase":"1/1000","Title":"繁英双语","DisplayTitle":"Chinese Simplified (Default PGSSUB)","DisplayLanguage":"Chinese Simplified","IsInterlaced":false,"IsDefault":true,"IsForced":false,"IsHearingImpaired":false,"Type":"Subtitle","Index":6,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Protocol":"File","ExtendedVideoType":"None","ExtendedVideoSubType":"None","ExtendedVideoSubTypeDescription":"None","AttachmentSize":0,"SubtitleLocationType":"InternalStream"},{"Codec":"PGSSUB","Language":"eng","TimeBase":"1/1000","DisplayTitle":"English (Default PGSSUB)","DisplayLanguage":"English","IsInterlaced":false,"IsDefault":true,"IsForced":false,"IsHearingImpaired":false,"Type":"Subtitle","Index":7,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Protocol":"File","ExtendedVideoType":"None","ExtendedVideoSubType":"None","ExtendedVideoSubTypeDescription":"None","AttachmentSize":0,"SubtitleLocationType":"InternalStream"},{"Codec":"srt","Language":"chinese(简)","DisplayTitle":"chinese(简) (Default SRT)","IsInterlaced":false,"IsDefault":true,"IsForced":false,"IsHearingImpaired":false,"Type":"Subtitle","Index":8,"IsExternal":true,"IsTextSubtitleStream":true,"SupportsExternalStream":true,"Path":"/media/TV/欧美剧/3体 (2024)/Season 1/3体 - S01E01 - 第 1 集.chinese(简).default.srt","Protocol":"File","ExtendedVideoType":"None","ExtendedVideoSubType":"None","ExtendedVideoSubTypeDescription":"None","AttachmentSize":0}],"Formats":[],"Bitrate":12381627,"RequiredHttpHeaders":{},"AddApiKeyToDirectStreamUrl":false,"ReadAtNativeFramerate":false}

but lot of errors in that log. 

@softworkz

[softworkz 5066]

Yes, that file is damaged. Errors coming from both, video and audio decoding.