Live TV isn't playing

[andreilis 2]

Hi, 
I use Emby Server 4.8.3.0 on my Synology NAS DS224+ with DSM 7.2.1-69057 Update 3, and I have a Premium to be able to use live TV.
The problem is that live TV isn't playing, I do not see anything on my Emby clients (iPad, browser, TV). The error that is displayed in the browser is "No compatible streams are currently available".
I'd like to note that everything was ok for Emby Server 4.7.14.0 which is proposed by Synology from its Package Center.
But after the upgrade, there are no video, error only.
Could you please help me with that?
I have attached logs, the only thing I changed there is to replace my private key with "my_private_key_here".
 

embyserver.txt ffmpeg-directstream-1349ec49-f839-4925-a52f-d9815b9044e2_1.txt ffmpeg-transcode-8b22f148-c5c7-49c7-9c9e-54de85219b79_1.txt ffmpeg-transcode-d496b0ef-3926-4da9-a842-3a51dbf32ea5_1.txt

[andreilis 2]

I supposed that upgrading to 4.8.4 would fix the issue, but unfortunately, there is still no playback.

Can anyone help me, please?

[andreilis 2]

I kindly ask to help me.

Should I add more detail?

[Luke 42077]

Hi, are you still having an issue with this?

[andreilis 2]

Hello, Luke

 

I didn't resolve the issue for 4.8.x.

What I did was remove 4.8.x completely, and installed 4.7 from Synology package center.

Now it works ok.

 

Now, when I'm on 4.7, I am not sure that the problem is in the Emby version.

Probably it matters that I had 2 m3u playlists with 2 XML teleguides (now, on 4.7 I use the one m3u and teleguide).

I do not know if this can be the root cause.

[Luke 42077]

HI, can you provide example log files from 4.7? Thanks.

[andreilis 2]

Hi, @Luke

Here they are

 

 

embyserver.txt ffmpeg-directstream-80df6638-f7d0-43b9-bc42-6382fe3ebd9d_1.txt hardware_detection-63850841154.txt

[Luke 42077]

OK can you install 4.8 and then the diagnostics plugin. The plugin has a method to alter our ffmpeg command line via search and replace.

Let's try a few things and we should be able to get to the bottom of this.

Please do a search and replace on this:

 -copypriorss:a:0 0 -fflags +discardcorruptts+fillwallclockdts

And just replace it with empty.

If that doesn't help, then try each of these individually, each time replacing them with empty:

 -reconnect_on_network_error 1

then

 -reconnect_on_http_error 5xx,4xx

Please note all three of these search strings have a blank space at the beginning and no space at the end.

Let's see if one of these three resolves it.

Thanks.

[Luke 42077]

@andreilis?

[andreilis 2]

Hello, @Luke

I'm sorry for the delay, and I haven't tried to apply your suggestions yet.
I will try, of course, but I have several questions.

1. Should I totally uninstall 4.7 before 4.8 installation?
2. Now when I'm on 4.7 I do not see diagnostics plugin. Do I understand right that I will see it for 4.8?

[Luke 42077]

17 hours ago, andreilis said:

Hello, @Luke

I'm sorry for the delay, and I haven't tried to apply your suggestions yet.
I will try, of course, but I have several questions.

1. Should I totally uninstall 4.7 before 4.8 installation?
2. Now when I'm on 4.7 I do not see diagnostics plugin. Do I understand right that I will see it for 4.8?

Hi, you can just install 4.8 on top of 4.7.

 The diagnostic plugin is in the plugin catalog, in the general section.

[vfducky 4]

Hi

I have check, it does not working.

[Luke 42077]

1 hour ago, vfducky said:

Hi

I have check, it does not working.

Hi, you "have check" what?

[vfducky 4]

1. I have installed Emby Server 4.8.6
2. I have Setup M3U-TV Plugin
3. I have Installed Diagnostic plugin
4. I have Tryed replace parametr in the Diagnostic Plugin...(all variants)

Live TV still does not working for Watching but working for Recording. It make error "Don't have compatible stream..."

Edited May 22, 2024 by vfducky

[Luke 42077]

2 minutes ago, vfducky said:

I have:

1. install Emby Server 4.8.6

2. Setup M3U-TV Plugin

3. Install Diagnostic plugin

4. Try replace parametr in the Diagnostic Plugin...(all variants)

Live TV still does not working

What exactly did you replace?

[vfducky 4]

[Luke 42077]

Can you please supply the ffmpeg log files from each of the three tests? Thanks.

[vfducky 4]

ffmpeg-transcode-e74e3173-b947-4ced-861b-7fdb73b4fd90_1.txt ffmpeg-transcode-3074142f-e4c4-4723-a487-ea4d0fe151fb_1.txt ffmpeg-transcode-1bbcb6b1-1dd8-4df1-a8f8-8acc26eefaed_1.txt

[andreilis 2]

Hello, @Luke

Sorry, still didn't tried due to personal reasons, but will do.

@vfduckythanks for checking this issue for me

[Luke 42077]

@vfducky  @andreilis

can you try this next:

-reconnect_delay_max 8

Try replacing this with these one at a time:

-reconnect_delay_max 4
-reconnect_delay_max 2
-reconnect_delay_max 1
(empty)

Do any of these resolve it?

[vfducky 4]

Hi @Luke

I can't reinstall server everytime when need to check something but IPTV is working only with Emby Premiere.

Can I use Premiere key on local mashine, is server don't stop use premiere after again key activation? 

[Luke 42077]

1 hour ago, vfducky said:

Hi @Luke

I can't reinstall server everytime when need to check something but IPTV is working only with Emby Premiere.

Can I use Premiere key on local mashine, is server don't stop use premiere after again key activation? 

Hi, yes you can use the key on more than one server. Does that answer your question?

[andreilis 2]

Hello, @Luke

Sorry for the delay with the answer. 

So, what was done. I had Emby 4.7 on my NAS with the only IPTV playlist + EPG guide - everything was ok.
Then I added one more IPTV playlist (and EPG guide for it) - everything was ok, though items from the second playlist weren't grouped by tags.

Then I updated Emby up to 4.8 - and I got the issue I have described.
I did all the things you suggested but without any luck. I still have the issue.
Logs are attached.

So, looks like that the best option for me is to use 4.7

Emby Logs.zip

[Luke 42077]

On 6/13/2024 at 4:44 AM, andreilis said:

Hello, @Luke

Sorry for the delay with the answer. 

So, what was done. I had Emby 4.7 on my NAS with the only IPTV playlist + EPG guide - everything was ok.
Then I added one more IPTV playlist (and EPG guide for it) - everything was ok, though items from the second playlist weren't grouped by tags.

Then I updated Emby up to 4.8 - and I got the issue I have described.
I did all the things you suggested but without any luck. I still have the issue.
Logs are attached.

So, looks like that the best option for me is to use 4.7

Emby Logs.zip 167.19 kB · 0 downloads

@andreiliscan you send me your m3u over PM so that I can try it? thanks.

[vfducky 4]

Hi Luke

I have time today and have updated Emby-Server to version 4.8.8.

IPTV by m3u working fine now without any to do.

Thank you so much.

Alleluya!