Fail to load subtitles on ATSC 3.0

[tvinhas 14]

When I watch live TV or record shows from ATSC 3.0 channels on HDHomerun, Emby gives me a "Fail to load subtitles" error message on the bottom of the TV screen when I try to use closed captions. The image and sound are fine but the closed captions won't load.

Is this a known problem? If I revert the channel to the HD broadcast signal, CC works fine. I've been investigating this for quite some time as I need CC because I have difficult hearing dialogues.

@Lukethis is the problem I mentioned some time ago in the emby testing area. It doesn't seem to have anything to do with the server but with the Android TV app.

I'm using Chromecast with Google TV 4K (the latest model).

[Luke 42077]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[tvinhas 14]

embyserver.txt ffmpeg-remux-fe104a4c-d55f-467e-9d1f-6bde77aaa6da_1.txt ffmpeg-remux-615e8d95-5ae5-4cd4-9b10-a7d39e869fc5_1.txt ffmpeg-remux-150272bd-cf45-4b7b-8903-f450ca32451e_1.txt ffmpeg-remux-67547547-0baf-4316-b544-579c36b291e4_1.txt ffmpeg-remux-7dfd02b8-963a-47f4-98cf-123120c0e65e_1.txt

[Luke 42077]

Hi.  Can you try sideloading our standard android app on the same device and see how that compares?

https://emby.media/emby-for-android.html

Thanks.

 

[tvinhas 14]

I just installed from the play store on my Galaxy ZFold 5 and even though I don't get the "Unable to load subtitle", no subtitle appears. 

I'll try sideloading the apk from the page on my chromecast tv and will post the results.

[tvinhas 14]

Same results on the Galaxy ZFold 5 when I sideload the apk from https://emby.media/emby-for-android.html

Closed caption works fine for shows recorded on the HD broadcast channels but no CC for the ATSC 3 channels.

[tvinhas 14]

Just confirmed that the problem doesn't exist when I watch the shows through the web so it seems it's a problem only on Android.

Tested on the latest Opera browser on MacOS.

[tvinhas 14]

Also, on the non-TV Android client, even though my settings are to start closed caption automatically, it only works after I turn the CC off and then back on.
This doesn't happen on Android TV for the non-4K broadcast channels.

[ebr 16169]

This has to be that flavor of CC that Exo simply doesn't detect...

[tvinhas 14]

@ebr Can that be submitted as a bug to Exo? It completely prevents me from using the 4K broadcast channels having me to watch my shows in HD like a savage. 

 

[Luke 42077]

HI, yes we are looking into it. Thanks.

[wjcarpenter 9]

FWIW, the symptoms sound the same for what I see with TV Everywhere channels, though that has nothing to do with ATSC 3.0.

[Luke 42077]

Hi, can you please try this build and see how things compare?

Thanks !