Rotate the movies is possible?

[teicang 34]

Hi @Luke I hope you are well and relaxed on vacation. When you have some time can you see if we can solve this problem? My little nephew every time he wants to watch the videos I shoot him with the phone, to see them straight he rotates his whole head   thx

[Luke 42077]

On 8/21/2024 at 11:03 AM, teicang said:

Hi @Luke I hope you are well and relaxed on vacation. When you have some time can you see if we can solve this problem? My little nephew every time he wants to watch the videos I shoot him with the phone, to see them straight he rotates his whole head   thx

Hi, yes we are still working on this. Thanks.

[teicang 34]

Hi all, I just install emby on one other different NAS type : QNAP. I immediately tested the rotate problem just to see if in this version the problem was fixed But nothing.

The problem is present also on QNAP version  

If there any news to solve it?

thx

 

[wodaaa 2]

I'm waiting for this fix too...

[Carlo 4560]

2 hours ago, wodaaa said:

I'm waiting for this fix too...

Hi,

Have a quick read through this thread and see if you can supply any of the information the devs have repeatedly asked for, to help them diagnose and create a solution.
 

Carlo

[wodaaa 2]

I am on the latest docker image(4.8.10.0) and the latest version of android mobile(3.4.20) and android tv philips(2.1.21g). I have the same problems described in previous posts. Direct playback on android mobile is fine, transcoding is rotated, while in android tv playback is rotated but thumbnails are displayed correctly.

[Neminem 1516]

@wodaaaplease attach logs.

[Happy2Play 9780]

16 hours ago, Carlo said:

Hi,

Have a quick read through this thread and see if you can supply any of the information the devs have repeatedly asked for, to help them diagnose and create a solution.
 

Carlo

 

17 minutes ago, Neminem said:

@wodaaaplease attach logs.

To a point it is a known reproducible issue.

  

On 6/29/2024 at 8:18 AM, Luke said:

this is related to server transcoding

Direct Play

Transcode

Rotation data is lost or misinterpreted.

Spoiler

{"Protocol":"File","Id":"7340da804b55471ed78dadd077559eeb","Path":"E:\\Media\\Photo\\New folder\\IMG_0323.MOV","Type":"Default","Container":"mov","Size":11181312,"Name":"IMG_0323","IsRemote":false,"HasMixedProtocols":false,"RunTimeTicks":56016670,"SupportsTranscoding":true,"SupportsDirectStream":true,"SupportsDirectPlay":true,"IsInfiniteStream":false,"RequiresOpening":false,"RequiresClosing":false,"RequiresLooping":false,"SupportsProbing":false,"MediaStreams":[{"Codec":"h264","CodecTag":"avc1","Language":"und","ColorTransfer":"bt709","ColorPrimaries":"bt709","ColorSpace":"bt709","TimeBase":"1/600","VideoRange":"SDR","DisplayTitle":"1080p H264","NalLengthSize":"4","IsInterlaced":false,"BitRate":15764513,"BitDepth":8,"RefFrames":1,"Rotation":90,"IsDefault":true,"IsForced":false,"IsHearingImpaired":false,"Height":1080,"Width":1920,"AverageFrameRate":29.991074,"RealFrameRate":29.97003,"Profile":"High","Type":"Video","AspectRatio":"16:9","Index":0,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Protocol":"File","PixelFormat":"yuv420p","Level":40,"ExtendedVideoType":"None","ExtendedVideoSubType":"None","ExtendedVideoSubTypeDescription":"None","AttachmentSize":0},{"Codec":"aac","CodecTag":"mp4a","Language":"und","TimeBase":"1/44100","DisplayTitle":"AAC stereo (Default)","IsInterlaced":false,"ChannelLayout":"stereo","BitRate":154208,"Channels":2,"SampleRate":44100,"IsDefault":true,"IsForced":false,"IsHearingImpaired":false,"Profile":"LC","Type":"Audio","Index":1,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Protocol":"File","ExtendedVideoType":"None","ExtendedVideoSubType":"None","ExtendedVideoSubTypeDescription":"None","AttachmentSize":0}],"Formats":[],"Bitrate":15968549,"RequiredHttpHeaders":{},"AddApiKeyToDirectStreamUrl":false,"ReadAtNativeFramerate":false,"ItemId":"24282"}

But

C:\Users\Media\Desktop\TEST\system\ffmpeg.exe -loglevel +timing -y -print_graphs_file "C:\Users\Media\Desktop\TEST\programdata\logs\ffmpeg-transcode-4298f6c0-31c3-4fc5-adc9-cd1afed91d22_1graph.txt" -copyts -start_at_zero -init_hw_device "qsv=dev1:hw,child_device=0,qsv_use_dx11=1" -f mov,mp4,m4a,3gp,3g2,mj2 -c:v:0 h264_qsv -threads:v:0 1 -hwaccel:v:0 qsv -hwaccel_device:v:0 dev1 -hwaccel_output_format:v:0 qsv -noautorotate -i "E:\Media\Photo\New folder\IMG_0323.MOV" -map 0:0 -map 0:1 -sn -c:v:0 h264_qsv -b:v:0 9845793 -g:v:0 90 -maxrate:v:0 9845793 -bufsize:v:0 19691586 -keyint_min:v:0 90 -metadata:s:v:0 rotate=90 -r:v:0 29.970029830932617 -profile:v:0 high -aud:v:0 1 -c:a:0 copy -disposition:a:0 default -max_delay 5000000 -avoid_negative_ts disabled -f segment -map_metadata -1 -map_chapters -1 -segment_format mpegts -segment_list "C:\Users\Media\Desktop\TEST\programdata\transcoding-temp\235C03\235C03.m3u8" -segment_list_type m3u8 -segment_time 00:00:03.000 -segment_start_number 0 -individual_header_trailer 0 -write_header_trailer 0 -segment_write_temp 1 "C:\Users\Media\Desktop\TEST\programdata\transcoding-temp\235C03\235C03_%d.ts"

 

 

Edited October 6, 2024 by Happy2Play

[Happy2Play 9780]

Can say removing -noautorotate via diagnostic plugin works via Software transcoding but not hardware.

Spoiler

!!!WARNING!!!
Applied Diagnostic Command Line Change: '-noautorotate' >> ''

Original:
-y -print_graphs_file "C:\Users\Media\Desktop\TEST\programdata\logs\ffmpeg-transcode-2caa7912-bd6c-438a-87a2-419503c84e68_1graph.txt" -copyts -start_at_zero -f mov,mp4,m4a,3gp,3g2,mj2 -c:v:0 h264 -noautorotate -i "E:\Media\Photo\New folder\IMG_0323.MOV" -map 0:0 -map 0:1 -sn -c:v:0 libx264 -g:v:0 90 -maxrate:v:0 9845793 -bufsize:v:0 19691586 -sc_threshold:v:0 0 -keyint_min:v:0 90 -metadata:s:v:0 rotate=90 -r:v:0 29.970029830932617 -pix_fmt:v:0 yuv420p -preset:v:0 veryfast -profile:v:0 high -x264opts:v:0 "subme=0:me_range=4:rc_lookahead=10:partitions=none" -crf:v:0 23 -c:a:0 copy -disposition:a:0 default -max_delay 5000000 -avoid_negative_ts disabled -f segment -map_metadata -1 -map_chapters -1 -segment_format mpegts -segment_list "C:\Users\Media\Desktop\TEST\programdata\transcoding-temp\F15F72\F15F72.m3u8" -segment_list_type m3u8 -segment_time 00:00:03.000 -segment_start_number 0 -individual_header_trailer 0 -write_header_trailer 0 -segment_write_temp 1 "C:\Users\Media\Desktop\TEST\programdata\transcoding-temp\F15F72\F15F72_%d.ts"

Modified:
-y -print_graphs_file "C:\Users\Media\Desktop\TEST\programdata\logs\ffmpeg-transcode-2caa7912-bd6c-438a-87a2-419503c84e68_1graph.txt" -copyts -start_at_zero -f mov,mp4,m4a,3gp,3g2,mj2 -c:v:0 h264  -i "E:\Media\Photo\New folder\IMG_0323.MOV" -map 0:0 -map 0:1 -sn -c:v:0 libx264 -g:v:0 90 -maxrate:v:0 9845793 -bufsize:v:0 19691586 -sc_threshold:v:0 0 -keyint_min:v:0 90 -metadata:s:v:0 rotate=90 -r:v:0 29.970029830932617 -pix_fmt:v:0 yuv420p -preset:v:0 veryfast -profile:v:0 high -x264opts:v:0 "subme=0:me_range=4:rc_lookahead=10:partitions=none" -crf:v:0 23 -c:a:0 copy -disposition:a:0 default -max_delay 5000000 -avoid_negative_ts disabled -f segment -map_metadata -1 -map_chapters -1 -segment_format mpegts -segment_list "C:\Users\Media\Desktop\TEST\programdata\transcoding-temp\F15F72\F15F72.m3u8" -segment_list_type m3u8 -segment_time 00:00:03.000 -segment_start_number 0 -individual_header_trailer 0 -write_header_trailer 0 -segment_write_temp 1 "C:\Users\Media\Desktop\TEST\programdata\transcoding-temp\F15F72\F15F72_%d.ts"

 

Edited October 6, 2024 by Happy2Play

[wodaaa 2]

3 hours ago, Neminem said:

@wodaaaplease attach logs.

 

ffmpeg-transcode-341bc8df-6fb0-45bc-96b2-8531e1b470d4_1.txt hardware_detection-63863641484.txt

[teicang 34]

Hi all, any news about this problem opened from April ? Anybody are tryng to fix it? Need any other test?

thx

 

[Luke 42077]

On 11/26/2024 at 9:33 AM, teicang said:

Hi all, any news about this problem opened from April ? Anybody are tryng to fix it? Need any other test?

thx

 

HI, we are looking into this. Thanks.

[PMahboubi 4]

Hi I’m having the same issue. I have Emby server 4.8.10.0 on my desktop and 2.1.23a on my fire stick. All home videos that were taken on my iPhone in portrait show up 90 degrees rotated on my LG tv. How do I fix?

[sa2000 673]

39 minutes ago, PMahboubi said:

All home videos that were taken on my iPhone in portrait show up 90 degrees rotated on my LG tv. How do I fix?

There is a known issue and is not fixed yet - but it is limited to transcoded playback. Direct Play should be ok

Are you accessing the server remotely ? 

Edited February 16, 2025 by sa2000

[PMahboubi 4]

Yes the media is on my desktop (in another room of the same home) and I am viewing on my LG tv (using the Emby app) on the same network. The Emby app (or server - I’m not sure which is doing the playing) is not correctly detecting the orientation of the source video. Sounds like there is no fix at this point. Is this on the docket for the next big fix?  Doesn’t t seem like a difficult problem to resolve?

[sa2000 673]

12 minutes ago, PMahboubi said:

Yes the media is on my desktop (in another room of the same home) and I am viewing on my LG tv (using the Emby app) on the same network.

If playback is using Direct Play and not transcoding then it is a different issue from the one I mentioned.

You can establish from the Emby Web dashboard if the playback on the LG TV is Direct Playing or Transcoding. 

Can you check that you are on the latest version of the Emby LG app. According to this post, the latest version is:

Emby Theatre for LG Smart TV 
Stable: 1.0.45 (2025/01/02)

What LG TV Model ?

I can check if we are transcoding or direct playing if you provide server logs and giving me the time of the test. See How to Report a Problem 

Look for embyserver log file and also ffmpeg log file

[PMahboubi 4]

Attached is the latest 2 log files yo asked for. Just to clarify - although I have an LG TV, I am running the Emby app on the Amazon Firestick. The versions of software are: Emby server 4.8.10.0 on my desktop and 2.1.23a on my fire stick. When I run the videos through Emby on my desktop they run fine. When I run them through the Firestick on my TV all those shot in portrait (from theiphone) are rotated 90 degrees and stretched.   

 

Edited by @sa2000to remove logs which included security tokens & keys

 

Edited February 17, 2025 by sa2000

[Happy2Play 9780]

4 minutes ago, PMahboubi said:

Attached is the latest 2 log files yo asked for. Just to clarify - although I have an LG TV, I am running the Emby app on the Amazon Firestick. The versions of software are: Emby server 4.8.10.0 on my desktop and 2.1.23a on my fire stick. When I run the videos through Emby on my desktop they run fine. When I run them through the Firestick on my TV all those shot in portrait (from theiphone) are rotated 90 degrees and stretched.   

embyserver.txt 41.59 kB · 0 downloads ffmpeg-directstream-2fbd1b8c-a365-49da-9bcb-529879b117f2_1.txt 12.34 kB · 0 downloads

And what does Emby show for Media Info on this item?  As I see no Rotation data for the item.  As every client has a different player that handles this info differently. 

As my tests above direct play fine and rotate improperly while transcoding via a web browser.

[sa2000 673]

15 hours ago, PMahboubi said:

I am running the Emby app on the Amazon Firestick. The versions of software are: Emby server 4.8.10.0 on my desktop and 2.1.23a on my fire stick. When I run the videos through Emby on my desktop they run fine. When I run them through the Firestick on my TV all those shot in portrait (from theiphone) are rotated 90 degrees and stretched.   

I have reproduced the problem on the Amazon Fire TV using app version 2.1.23a when direct playing a portrait video.

I will see if I can test with the v2.1.26 beta and will compare with the Emby for Android universal app

[sa2000 673]

@PMahboubi I have referred the diagnostics I captured to the development team. The portriat video played with wrong orientation when direct playing on the Amazon Fire TV with versions 2.1.23a, beta 2.1.26a an the universal android mobile app 3.4.36. This is a separate issue from the one we knew about when transcoding.

Thank you for reporting the problem

[PMahboubi 4]

Ok excellent thank you. I’ll wait for the next update from your team. 

[teicang 34]

Hi  @sa2000 regarding the same problem on SAMSUNG SMART TV, is there any news? I opened this trend in April last year and to this day I still have the problem

Any chance to fix it?

many thx

\Gianni

[sa2000 673]

1 hour ago, teicang said:

regarding the same problem on SAMSUNG SMART TV, is there any news? I

I will double check now if we still have an issue for portrait videos on the Samsung app when direct playing. The previous investigations showed a problem only when transcoding by the Emby Server and this affected all devices. I am afraid there is still no fix for this transcoder issue.

[SamES 1056]

1 hour ago, sa2000 said:

I will double check now if we still have an issue for portrait videos on the Samsung app when direct playing. The previous investigations showed a problem only when transcoding by the Emby Server and this affected all devices. I am afraid there is still no fix for this transcoder issue.

Thanks @sa2000I think you'll find it's still a problem for DirectPlay, but we now force them to rotate with transcoding.  However, as you have highlighted there is still an issue with the transcoder

 

[sa2000 673]

11 minutes ago, SamES said:

I think you'll find it's still a problem for DirectPlay, but we now force them to rotate with transcoding.  However, as you have highlighted there is still an issue with the transcoder

Thanks. Yes - I see that we are are forcing transcode. Will follow it up.