Rotate the movies is possible?

[Luke 42077]

What Emby app are you playing with?

[teicang 34]

9 hours ago, Luke said:

What Emby app are you playing with?

Hi Luke asap I will come back to home I will indicate the version of APP, in the meantime I tested also on my Android mobile  ver 3.3.77 and now also there the movies is playd wrong before instead it was fine.

Also if you rotate the mobile phone the immage is always put in a wrong position

 

[teicang 34]

@LukeSamsung smartTV ver 1.7.8

Edited April 24, 2024 by teicang

[Luke 42077]

On 4/24/2024 at 7:02 AM, teicang said:

@LukeSamsung smartTV ver 1.7.8

Is it direct playing the video?

[teicang 34]

Yes direct playing.

 

[teicang 34]

On 4/22/2024 at 11:32 AM, sa2000 said:

@teicang I have reproduced the issue by forcing transcoding by reducing quality on a sample portrait video.

I will follow this up

The problem only appears to arise if the video is transcoded 

 

Hi @sa2000any news from your test s i have hundreds of my nephes movies  and I don't be able to see it on tv if you need any other info ask me many thx for your help

 

[Luke 42077]

Hi, with Emby Server 4.8.5, what you'll need to do is refresh the metadata on existing titles. This will add rotation information to your server database.

[teicang 34]

10 hours ago, Luke said:

Hi, with Emby Server 4.8.5, what you'll need to do is refresh the metadata on existing titles. This will add rotation information to your server database.

HI @Luke , I have done it, as you can see from media info appear now the rotation field, unfortunately different from the picsture posted by sa200 I have -90 and not 90

[sa2000 674]

20 hours ago, Luke said:

With Emby Server 4.8.5, what you'll need to do is refresh the metadata on existing titles. This will add rotation information to your server database

@LukeHaving the rotate info does not help with this issue of portrait videos being rotated

I have reproduced the problem again and I have media file and logs available. I have this time also tested on the Emby Samsung App as well and Emby Web and also Android App and repeated the ios app test and also added Emby Theater

 

Outcome of my tests:

Emby Server 4.8.5.0 on Windows 11

Emby Web - the issue only arises when forcing transcoding by reducing quality, Direct Play is ok

Emby for Samsung 1.7.0 - the issue arises with auto quality and direct play and auto aspect ratio. It also happens with reducing quality to force transcode

Emby for iOS 2.2.17 -  same outcome as Emby Web. OK on Direct Play. Wrong when Aspect Ratio Auto and quality reduced forcing a transcode

Emby for Android 3.3.86  - same outcome  as Emby Web and Emby for iOS - OK on Direct Play. Wrong when Aspect Ratio Auto and quality reduced to force transcode

Emby Theater 3.0.20 - same as web, ios and android. DP ok, Transcoded playback wrong

Edited May 3, 2024 by sa2000

[teicang 34]

@LukeHi luke, May I help you in some way to try to fix the issue? Do you need some special tests?

\Gianni

[Happy2Play 9780]

On 5/3/2024 at 12:39 AM, teicang said:

unfortunately different from the picsture posted by sa200 I have -90 and not 90

This is really irrelevant as it just means you held the camera the opposite direction.

 

But for the test I would expect the Samsung version 1.7.0 (12/27/2023 9 versions behind) to be an issue as it is old and would guess does not have current changes.

But for all the reset yes direct play works and transcoding does not work correctly.  

 

 

 

 

Edited May 8, 2024 by Happy2Play

[teicang 34]

Hi I just tested the last APP release for samsung 1-7-9  nothing change

[Luke 42077]

HI, we are looking into this .Thanks.

[teicang 34]

@LukeHi Luke any news about this topic?

thx

\Gianni

[Luke 42077]

Hi, we are still looking into it. Thanks.

[teicang 34]

Hi I just tested the new  APP  1.8.1 unfrortunately the problem is yet present 

[Luke 42077]

Hi, yes we are looking into it. Thanks.

[teicang 34]

Hi , I just update the app to 1.8.5 version , update again  metadati but the problem is yet present  all the movies has -90 indicazion. They are player rotat3 ;-(  so I cannot use it

Regards

/Gianni

[Happy2Play 9780]

8 hours ago, teicang said:

all the movies has -90 indicazion. They are player rotat3 ;-(  so I cannot use it

Don't follow as -90 is really irrelevant as it is just the way you held the camera as the end result is the same correct presentation

  

Many need a better example of your issue.

[Happy2Play 9780]

Same for no rotation or -180, they are present in the correct orientation.

  

So are you saying the Samsung app is not presenting the correct Orientation ie sideways or upside down still?  As your image appears correct.

Edited June 28, 2024 by Happy2Play

[Luke 42077]

Hi, this is related to server transcoding and we are looking into it. Thanks.

[Happy2Play 9780]

1 hour ago, Luke said:

Hi, this is related to server transcoding and we are looking into it. Thanks.

Got it, yes that is reproduceable.

[teicang 34]

@Luke

1 hour ago, Happy2Play said:

Got it, yes that is reproduceable.

Good i' m sure you finally will fix it

Let me know when i can test any solution

regards 

/Gianni

[teicang 34]

On 6/29/2024 at 6:37 PM, Happy2Play said:

Got it, yes that is reproduceable.

Hi@luke any news about this issue?

thx

\Gianni

[Luke 42077]

HI, we are still looking into it. Thanks.