Stuck streams

[cwills75 14]

I've been having issues with the server after the last few updates.  I'll get clients with stuck streams, and often the streams will bounce between what is showing and something else entirely different.  Pressing pause/stop doesn't do anything, the only way to remove these from the dashboard is to restart the Emby server.  Is this a known issue, is there a fix?

[speechles 2055]

Apologies. This is a known issue with the Roku presently. We have a solution and it is currently in the testing phase. We should have something very soon to fix this in the Roku app.

[cwills75 14]

20 hours ago, speechles said:

Apologies. This is a known issue with the Roku presently. We have a solution and it is currently in the testing phase. We should have something very soon to fix this in the Roku app.

Thanks, a couple more questions

1.  Does this issue also affect AppleTV or is that something different.  I was told this yesterday when discussing it with another user:  "So apparently Eliza has been having some intermittent trouble with playback. She showed me on tonight. Any episode of Schitts Creek. Takes like 10 seconds to start playing. Then plays and audio is fine but video studders. She said it’s been this way for a few episodes lately."

2.  I'm running Emby docker on Unraid server.  Is it possible to rollback to an earlier version for now?  I think I have an appdata backup plugin that might be able to do it otherwise.

[speechles 2055]

3 hours ago, cwills75 said:

Thanks, a couple more questions

1.  Does this issue also affect AppleTV or is that something different.  I was told this yesterday when discussing it with another user:  "So apparently Eliza has been having some intermittent trouble with playback. She showed me on tonight. Any episode of Schitts Creek. Takes like 10 seconds to start playing. Then plays and audio is fine but video studders. She said it’s been this way for a few episodes lately."

2.  I'm running Emby docker on Unraid server.  Is it possible to rollback to an earlier version for now?  I think I have an appdata backup plugin that might be able to do it otherwise.

1. The issue AppleTV is having appears different since it appears stuck at the beginning. It has a full transcode bar in red, but absolutely no playback bar in green at all. We would need the ffmpeg log generated from this playback to know what is going on. This is different than the issue the Roku is having.

2. You might be able to rollback, but I do not advise it because database changes were made and rolling back may corrupt your library.db. We are actively working on this issue. For the Roku we have built something which will prevent it from being possible that playback can ever get stuck at the end. You just need the updated Roku app. No server update required. Again I do not advise rolling back because of the database upgrades/changes. Please be patient and let us solve this for you.

There is really nothing for you to do except give us a little time to fix this. We are working on it. This is something we very much want to get addressed as quickly as possible.

[cwills75 14]

53 minutes ago, speechles said:

1. The issue AppleTV is having appears different since it appears stuck at the beginning. It has a full transcode bar in red, but absolutely no playback bar in green at all. We would need the ffmpeg log generated from this playback to know what is going on. This is different than the issue the Roku is having.

2. You might be able to rollback, but I do not advise it because database changes were made and rolling back may corrupt your library.db. We are actively working on this issue. For the Roku we have built something which will prevent it from being possible that playback can ever get stuck at the end. You just need the updated Roku app. No server update required. Again I do not advise rolling back because of the database upgrades/changes. Please be patient and let us solve this for you.

There is really nothing for you to do except give us a little time to fix this. We are working on it. This is something we very much want to get addressed as quickly as possible.

I had the person on ATV play an episode, he said it took awhile to start, then had intermittent stuttering.  How can I send it to you without IPs being exposed to the public?

[speechles 2055]

@cwills75You can scrub/obfuscate/snip your IP address from the ffmpeg log. But.. you probably do not need to post it in this thread. It would be of interest to others in the team more than myself, since this isn't an issue for the Roku, but for the AppleTV. You can create a new issue thread in the AppleTV section and then paste the ffmpeg log within that section of the forum. That way it gets to the right people much faster and they can get their eyes on it. Thanks.

Edited March 26, 2024 by speechles

[cwills75 14]

On 3/25/2024 at 11:59 AM, speechles said:

Apologies. This is a known issue with the Roku presently. We have a solution and it is currently in the testing phase. We should have something very soon to fix this in the Roku app.

Is the May 9th 4.1.19 update supposed to fix this issue?  I'm still seeing stuck stream with Roku devices and hitting stop does nothing to remove them.  I have to reboot the docker to clear the streams, but they just come back as Roku clients watch things.

 

[speechles 2055]

@cwills75

The 2nd part of my post above mentions this problem with hanging playback at the end. Rather than wait for a cure we will just change the code in the Roku to act defensively and solve this once and for all. There are two long-standing problems in the Roku app that we must fix ASAP. Please give us a bit of time and these problems will be solved very shortly. Thanks again for keeping us aware this is a still a problem. We will have something soon.

[Erik 124]

Hi @speechlesjust checking to see if this is corrected in the App currently or not before I was going to report that it is still happening, but not as often it seems. I do have 1 or 2 streams stuck every couple days or so (where before it was many more every day).

Thanks!

Edited August 10, 2024 by Erik

[cwills75 14]

On 8/10/2024 at 11:24 AM, Erik said:

Hi @speechlesjust checking to see if this is corrected in the App currently or not before I was going to report that it is still happening, but not as often it seems. I do have 1 or 2 streams stuck every couple days or so (where before it was many more every day).

Thanks!

I'm still seeing it on my end.  Right now I have 1 stuck stream, a few days ago I had around 10 so I did a docker reboot just to clear them.

[ebr 16184]

On 8/10/2024 at 12:24 PM, Erik said:

Hi @speechlesjust checking to see if this is corrected in the App currently or not before I was going to report that it is still happening, but not as often it seems. I do have 1 or 2 streams stuck every couple days or so (where before it was many more every day).

Thanks!

The issue reported here (the display on the dashboard when the client is actually gone) and the one mentioned by Speechles (where playback actually stalls at the end on the client) are two different issues.

The latter one should be tested with the latest beta of the server.

[cwills75 14]

2 minutes ago, ebr said:

The issue reported here (the display on the dashboard when the client is actually gone) and the one mentioned by Speechles (where playback actually stalls at the end on the client) are two different issues.

The latter one should be tested with the latest beta of the server.

Has the former issue within the Roku app itself been fixed?  Unfortunately as much as hate Roku devices for this and other reasons, nobody ever listens to me, lol.

 

[ebr 16184]

12 minutes ago, cwills75 said:

Has the former issue within the Roku app itself been fixed?

The first issue (the items staying on the server dashboard when the client is gone) is not a problem in the Roku app.

18 minutes ago, ebr said:

The latter one should be tested with the latest beta of the server.

 

[cwills75 14]

9 minutes ago, ebr said:

The first issue (the items staying on the server dashboard when the client is gone) is not a problem in the Roku app.

 

I don't think that's an option for me, the last I knew you couldn't switch between beta and stable branches without screwing up the database.  Too much to me to have to re-do in that case, I'll have to wait.

[Luke 42079]

8 hours ago, cwills75 said:

I don't think that's an option for me, the last I knew you couldn't switch between beta and stable branches without screwing up the database.  Too much to me to have to re-do in that case, I'll have to wait.

Hi, what exactly is not an option for you?

[cwills75 14]

10 hours ago, Luke said:

Hi, what exactly is not an option for you?

Switching to the beta server release.  AFAIK, you can't switch back and forth between beta and stable, unless that has changed.

[Luke 42079]

4 hours ago, cwills75 said:

Switching to the beta server release.  AFAIK, you can't switch back and forth between beta and stable, unless that has changed.

Yes that is correct.

[JohnMason1 2]

I'm sure everyone's aware, but just chiming in to say I have just noticed the stuck-stream issue myself on my Roku (after about 2 weeks of watching where it didn't happen). Is the only way to clear it to restart the Emby service?

I don't think I've seen this suggestion elsewhere, but wouldn't it help to have a 'stop stream' button like Plex has?

[JohnMason1 2]

Sorry to chime in again, but I am just noticing that Android TV (Shield) is also producing stuck streams on the server. So I currently have one stream stuck from a Roku client and one from Android TV.

Is there anything I can do about these other than restart the server/service?

[Carlo 4561]

16 hours ago, JohnMason1 said:

Sorry to chime in again, but I am just noticing that Android TV (Shield) is also producing stuck streams on the server. So I currently have one stream stuck from a Roku client and one from Android TV.

Is there anything I can do about these other than restart the server/service?

Hi,

Have you tried rebooting the device itself?

[pwhodges 2012]

16 hours ago, JohnMason1 said:

Is there anything I can do about these other than restart the server/service?

No.  But it may help reduce them happening if you always take care to close down a stream from the client by using the back button, rather than jumping out of the client (the home button on the Roku is especially bad for that).

Paul

[JohnMason1 2]

On 09/10/2024 at 17:07, Carlo said:

rebooting the device itself?

Hiya, do you mean reboot the Roku and/or the Shield themselves? No I have not, it's not something I routinely do. I will try it, but it's not a sustainable solution for the long term to reboot the client every time we stop watching.

On 09/10/2024 at 17:56, pwhodges said:

using the back button, rather than jumping out of the client

Hmm I always either let the stream end (and back to Emby, I don't have it set to autoplay next episode), or I use the back button exclusively, I never exit with the home button from a stream; I only use the home button if I am on Emby's menu screens.

I have currently set my Emby server to restart the Emby service every day at 6am, at least that gets rid of the stuck streams for now and no one's watching at that time.

[Happy2Play 9780]

On 10/8/2024 at 5:03 PM, JohnMason1 said:

Is there anything I can do about these other than restart the server/service?

3 minutes ago, JohnMason1 said:

I have currently set my Emby server to restart the Emby service every day at 6am, at least that gets rid of the stuck streams for now and no one's watching at that time.

Yes that is currently the only option to clear stuck/abandoned sessions on the Dashboard.

[Luke 42079]

Hi, we are looking into this. Thanks.