MOV home videos playing upside down

[SamES 1056]

On 23/03/2024 at 19:30, SamES said:

If you can send me a sample, I can try to use the native method on newer models, which should include your model.  I don't have enough good test samples, so it would be good to confirm it with your files to confirm that it solves your issue.  Just make a test video of something random, test that it is upside down for you, then PM me a link to somewhere I can download it from.

 

[Happy2Play 9780]

@SamES does the change exist in Emby for Samsung 1.7.0 or new versions?

[SamES 1056]

5 hours ago, Happy2Play said:

@SamES does the change exist in Emby for Samsung 1.7.0 or new versions?

We do already have it in the client as a manual rotation based on the metadata, so if the server has been updated and the metadata refreshed then it should be working.  If I get a sample, I'll see if we can improve this using the native methods on newer models to avoid a dependency on the metadata.

15 hours ago, Robnaeyaert said:

Hello. 
My server is 4.8.6 and I refreshed my metadata and the problem still exists. 
 

again the thumbnail is correct and it plays correctly in VLC but is upside down in Emby. 
 

Any ideas - this is annoying. 
thanks. 

@Robnaeyaert If you check the video stream info on the server after the refresh, does it now show a rotation parameter like my example here?

 

Edited May 11, 2024 by SamES

[Robnaeyaert 17]

On 5/11/2024 at 6:46 PM, Robnaeyaert said:

Hello. 
My server is 4.8.6 and I refreshed my metadata and the problem still exists. 
 

again the thumbnail is correct and it plays correctly in VLC but is upside down in Emby. 
 

Any ideas - this is annoying. 
thanks. 

Hello??????

 

can anyone help?

 

not getting any replies 

 

thank you

[SamES 1056]

2 hours ago, Robnaeyaert said:

Hello??????

 

can anyone help?

 

not getting any replies 

 

thank you

Did you see my post above yours?

• Can you please confirm that there is now a rotation value shown for the media's video stream?
• Can you please provide me a sample for testing?

 

[Robnaeyaert 17]

On 4/22/2024 at 9:16 AM, Luke said:

Hi, once you've updated Emby Server to 4.8.4+, please try refreshing the metadata on this video and see if it helps. Thanks.

Hi Luke. I don’t seem to be receiving any support for this issue. Can someone please provide an update. 

Again this issue only happens on my Samsung smart TV app and does not happen when playing the video directly on my server or on my IOS devices. 
 

help? please?

[SamES 1056]

3 hours ago, Robnaeyaert said:

Hi Luke. I don’t seem to be receiving any support for this issue. Can someone please provide an update. 

Again this issue only happens on my Samsung smart TV app and does not happen when playing the video directly on my server or on my IOS devices. 
 

help? please?

What app version are you using?  Can you try the latest USB version that was published today? 

The rotation should be correct, but I suspect that the image will be badly cropped.  That will need a fix on the server which should occur in the future.

https://github.com/MediaBrowser/Emby.Releases/raw/master/tizen/tizen.zip

[Robnaeyaert 17]

18 hours ago, SamES said:

What app version are you using?  Can you try the latest USB version that was published today? 

The rotation should be correct, but I suspect that the image will be badly cropped.  That will need a fix on the server which should occur in the future.

https://github.com/MediaBrowser/Emby.Releases/raw/master/tizen/tizen.zip

I’m using the App Store app “Emby air Samsung 1.8.0”. 
 

I’ve said this a million times…..

video plays perfect in media player on windows 11 server. 
video plays perfectly on IOS Emby app. 
 

video ONLY plays upside down on my Samsung TV Emby app. 
 

can’t understand why this is so difficult to get sorted  

sorry just frustrated at the lack of any support given I paid of premium  

 

 

[SamES 1056]

1 minute ago, Robnaeyaert said:

I’m using the App Store app “Emby air Samsung 1.8.0”. 
 

I’ve said this a million times…..

video plays perfect in media player on windows 11 server. 
video plays perfectly on IOS Emby app. 
 

video ONLY plays upside down on my Samsung TV Emby app. 
 

can’t understand why this is so difficult to get sorted  

sorry just frustrated at the lack of any support given I paid of premium  

 

 

It's because the Samsung internal player doesn't autorotate the video on some models and there is no player function to support rotating the video.  We have a fix that involves rotating it on the server before playback, and that is in the USB version released this week.  There is still an issue with the video being cropped when it is rotated, but that will need a server fix to resolve it which I hope will come soon.

 

[SamES 1056]

On 14/05/2024 at 22:09, SamES said:

Did you see my post above yours?

• Can you please confirm that there is now a rotation value shown for the media's video stream?
• Can you please provide me a sample for testing?

Part of the reason that this has taken so long is you didn't reply to my request above - now that another user has, I've been able to resolve this.

Can you please confirm the first point - 'is there a rotation value shown for the medias video stream on the server' as this is also critical?

[Robnaeyaert 17]

23 hours ago, SamES said:

It's because the Samsung internal player doesn't autorotate the video on some models and there is no player function to support rotating the video.  We have a fix that involves rotating it on the server before playback, and that is in the USB version released this week.  There is still an issue with the video being cropped when it is rotated, but that will need a server fix to resolve it which I hope will come soon.

 

Thank you so much for the update. 
can you please advise what version of the server will have this fix so I can watch out for it?

[Robnaeyaert 17]

On 6/13/2024 at 6:36 PM, SamES said:

Part of the reason that this has taken so long is you didn't reply to my request above - now that another user has, I've been able to resolve this.

Can you please confirm the first point - 'is there a rotation value shown for the medias video stream on the server' as this is also critical?

So your question “Can you please confirm the first point - 'is there a rotation value shown for the medias video stream on the server' as this is also critical?”

 

where do I check this??

[Luke 42077]

1 hour ago, Robnaeyaert said:

So your question “Can you please confirm the first point - 'is there a rotation value shown for the medias video stream on the server' as this is also critical?”

 

where do I check this??

In the same place as the screenshots on the previous page of this thread.

[Robnaeyaert 17]

On 4/22/2024 at 9:16 AM, Luke said:

Hi, once you've updated Emby Server to 4.8.4+, please try refreshing the metadata on this video and see if it helps. Thanks.

Hello - no one has ever fixed my issue.  I'm on Server 4.8.9.0 and my videos still play upside down.

It's super annoying - CAN ANYONE PLEASE HELP?  GOING AROUND THE TWIST.

CHEERS 

[SamES 1056]

2 hours ago, Robnaeyaert said:

Hello - no one has ever fixed my issue.  I'm on Server 4.8.9.0 and my videos still play upside down.

It's super annoying - CAN ANYONE PLEASE HELP?  GOING AROUND THE TWIST.

CHEERS 

But have you provided this information that we asked for? 

On 13/06/2024 at 16:36, SamES said:

Part of the reason that this has taken so long is you didn't reply to my request above - now that another user has, I've been able to resolve this.

Can you please confirm the first point - 'is there a rotation value shown for the medias video stream on the server' as this is also critical?

As Luke advised, please check the same way that you did here: 

 

We need to confirm that after the update there are now the correct rotation values.

 

 

[Robnaeyaert 17]

On 10/1/2024 at 1:34 AM, SamES said:

But have you provided this information that we asked for? 

As Luke advised, please check the same way that you did here: 

 

We need to confirm that after the update there are now the correct rotation values.

 

 

 

@Luke@SamESThis issue is still ongoing on my Emby system.

I have no idea what you are talking about regarding "Correct Rotation Values" - I see no settings at all on "rotation".  I do see "Lock", "Playback Speed" etc etc but I can not for the life of me see any setting for rotation.

Take a look at the latest upload of my home video on my iPhone where the Thumbnail is the correct way up but the video plays upside down. 

I'm beyond frustrated as I'm sure there is a simple fix for this. 

This example below is a video captured on my iPhone 13 loaded on my EMBY server just weeks ago and then streaming that on my Emby IOS 2.2.35 app and it plays the wrong way up (THIS EXAMPLE HAS NOTHING TO DO WITH MY EARLIER SAMSUNG TV EXAMPLE OF THE SAME PROBLEM).

Can *ANYONE* please help as I'm tearing my hair out.

Am I recording the wrong way up on my iPhone (as I assumed it doesn't matter) or is there a setting I'm missing?  ARHG!

Many thanks 

 

 

 

[SamES 1056]

In your screenshot, can you please show us all the information in the panel called 'Video' that is just visible in the bottom right corner.  This is the video media info that we've previously asked about. Thanks

 

[Robnaeyaert 17]

4 hours ago, SamES said:

In your screenshot, can you please show us all the information in the panel called 'Video' that is just visible in the bottom right corner.  This is the video media info that we've previously asked about. Thanks

 

 

Thanks @SamESplease find attached image (sorry I didnt know what you meant)

Yes I see the rotation "-180".  I dont know where to edit that?  Is there somewhere I can edit it to make it "0" please?

 

Edited March 14, 2025 by Robnaeyaert

[SamES 1056]

Perfect, thanks. The ‘Rotation -180’ is the important part. That means the server knows it needs to be rotated, but we do still have some issues with correctly rotating some movies so I expect it will be fixed when that is resolved. 

Edited March 14, 2025 by SamES

[Robnaeyaert 17]

15 minutes ago, SamES said:

Perfect, thanks. The ‘Rotation -180’ is the important part. That means the server knows it needs to be rotated, but we do still have some issues with correctly rotating some movies so I expect it will be fixed when that is resolved. 

OK thanks for the context but I think I recall this thread going on for next to a year which is partly my fault as I have a pretty hectic life/work etc and only came back to this issue now due to a recent video upload to my emby server..

So aside from a 'server fix' is there anything I can do to fix this as it seems weird that no matter what way my iPhone is oriented the video plays correctly but on EMBY it doesn't?  

Is there some other way I can easily fix this apart from some video editing tools to get Emby to play the videos the right way?

I ONLY shoot family videos on my iPhone....I usually shoot with the volume keys "up" - is that the problem?????  I cant find anything on the net on that bit

Do you know how long that "fix" might be please @SamES??

Edited March 14, 2025 by Robnaeyaert

[SamES 1056]

You could try turning the phone around and do a test video.

Regarding timing, I'm not really sure on that, sorry.

[Luke 42077]

Hi, we are looking into this. Thanks.

[Robnaeyaert 17]

On 3/15/2025 at 5:35 AM, Luke said:

Hi, we are looking into this. Thanks.

Hi @Lukeis this planned to be fixed soon please?  

[Luke 42077]

On 3/29/2025 at 10:53 PM, Robnaeyaert said:

Hi @Lukeis this planned to be fixed soon please?  

Hi, yes we are looking into it. Thanks.

[Robnaeyaert 17]

Hello EMBY and @Luke

I've had this issue *FOREVER* and I'm losing the will to live.  Last time I posted someone said this might be a bug with the server but I have no resolution

I'm using Server 4.8.11.0 (and if someone asks me to upload a log file I'm going to scream because this must be the 5th post I've made to get this fixed). Please check my previous posts.

What happens is this:-

1. I have a tonne of home videos loaded on my EMBY library taken over the years from my iphone of my kids and I'd dearly love to watch them on my Samsung TV via EMBY without standing on my head.
2. On the Metadata I notice there is a "rotation -180" but I only see that when I "refresh metadata".
3. When I play the video as a raw video file on the server (not via Emby) the file plays PERFECTLY. Note image below "How it plays on the Server".  To reiterate - this is playing perfectly when using the Windows 11 video apps like VLC, Photo, etc to play the file.  No issue whatsoever.
4. It's *ONLY* when I use Emby on my server (using the Browse Media) or on my Samsung TV EMBY App it *****PLAYS UPSIDE DOWN******
5. When I play the same file on my IOS EMBY app it plays "PERFECTLY" the correct way.

Someone said in a many of my prior posts to "refresh the metadata" which I have done.  They also said this was a bug and would be fixed.

I can not watch my home videos. I am sad 

I am losing the will to live - can someone PPPPPPPPPPPPPLEAASEEE help me?

Cheers Rob

Edited June 30, 2025 by Robnaeyaert