Emby premiere error message

[mikeaubin 0]

Hello,

   I am a proud user of Emby since a lot of years. Since the upgrade to 4.8.3  I have some problem to connect with Firetv devices and with my two Shield to Emby, It take more than a minute to connect. To investigate my prblem I decide to create a new emby server on a Orange pi plus. When I try to update my emby premiere key on that server I receive a message Clé Emby Premiere introuvable ou incorrecte.

I tried to disable my VPN, PiHole, Change my DNS but I always have the same error message.

Can somebody help me ?

 

embyserver.txt

[Luke 42078]

Hi there, where exactly does it take a minute to connect? What error messages do you get?

[mikeaubin 0]

It's the delay between I start Emby and I can see My library. Once I am in the home page of Emby everything work well.

This is what I have in the log file :

 

2024-03-06 14:16:37.507 Warn Server: AUTH-ERROR: 10.0.1.254 - Access token is invalid or expired.

2024-03-06 14:16:37.507 Error Server: Access token is invalid or expired.

2024-03-06 14:16:37.507 Info Server: http/1.1 Response 401 to host4. Time: 1ms. GET http://10.0.1.88:8096/emby/System/Info?api_key=x_secret5_x

2024-03-06 14:16:41.690 Info Server: http/1.1 POST http://10.0.1.88:8096/emby/Users/authenticatebyname?X-Emby-Client=Emby Web&X-Emby-Device-Name=Chrome Windows&X-Emby-Device-Id=bef1f318-b3b7-4ec0-a8ff-af1a96b35a9e&X-Emby-Client-Version=4.8.3.0&X-Emby-Token=x_secret5_x&X-Emby-Language=fr-ca. Accept=application/json, Connection=keep-alive, Host=host5, User-Agent=Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/122.0.0.0 Safari/537.36, Accept-Encoding=gzip, deflate, Accept-Language=fr-CA,fr;q=0.9,en-CA;q=0.8,en;q=0.7,fr-FR;q=0.6,en-US;q=0.5, Content-Type=application/x-www-form-urlencoded; charset=UTF-8, Origin=host6, Referer=host7, Content-Length=22

2024-03-06 14:16:41.698 Info UserManager: Authentication request for emby1 has succeeded.

2024-03-06 14:16:41.698 Info SessionManager: Creating new access token for user 3 emby1

2024-03-06 14:16:41.701 Info Server: http/1.1 Response 200 to host4. Time: 11ms. POST http://10.0.1.88:8096/emby/Users/authenticatebyname?X-Emby-Client=Emby Web&X-Emby-Device-Name=Chrome Windows&X-Emby-Device-Id=bef1f318-b3b7-4ec0-a8ff-af1a96b35a9e&X-Emby-Client-Version=4.8.3.0&X-Emby-Token=x_secret5_x&X-Emby-Language=fr-ca

2024-03-06 14:16:41.740 Info Server: http/1.1 POST http://10.0.1.88:8096/emby/Sessions/Capabilities/Full?X-Emby-Client=Emby Web&X-Emby-Device-Name=Chrome Windows&X-Emby-Device-Id=bef1f318-b3b7-4ec0-a8ff-af1a96b35a9e&X-Emby-Client-Version=4.8.3.0&X-Emby-Token=x_secret6_x&X-Emby-Language=fr-ca&reqformat=json. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/122.0.0.0 Safari/537.36

2024-03-06 14:16:41.742 Info Server: http/1.1 Response 204 to host4. Time: 2ms. POST http://10.0.1.88:8096/emby/Sessions/Capabilities/Full?X-Emby-Client=Emby Web&X-Emby-Device-Name=Chrome Windows&X-Emby-Device-Id=bef1f318-b3b7-4ec0-a8ff-af1a96b35a9e&X-Emby-Client-Version=4.8.3.0&X-Emby-Token=x_secret6_x&X-Emby-Language=fr-ca&reqformat=json

2024-03-06 14:16:44.527 Info App: Sqlite: 284 - automatic index on LastWatchedEpisodes(SeriesPresentationUniqueKey)

2024-03-06 14:17:05.168 Warn Server: AUTH-ERROR: 10.0.1.217 - Access token is invalid or expired.

2024-03-06 14:17:05.168 Error Server: Access token is invalid or expired.

2024-03-06 14:17:05.168 Info Server: http/1.1 Response 401 to host1. Time: 1ms. GET http://10.0.1.88:8096/emby/Users/67e1a39c2dd54149bd646590bedb3b2f/Items?Recursive=True&limit=20&IsPlayed=False&SortBy=Random&IncludeItemTypes=Movie&ImageTypeLimit=0&format=json

2024-03-06 14:18:09.509 Info DLNA: DLNA Session created for XBR-49X900F - MediaRenderer. Description url: http://10.0.1.46:52323/MediaRenderer.xml

2024-03-06 14:18:10.010 Info HttpClient: GET http://10.0.1.46:52323/AVTransportSCPD.xml

2024-03-06 14:18:26.501 Info Server: http/1.1 POST http://10.0.1.88:8096/emby/Sessions/Capabilities/Full. UserAgent: Dalvik/2.1.0 (Linux; U; Android 9; AFTGAZL Build/PS7669.4007N)

2024-03-06 14:18:26.501 Info Server: http/1.1 Response 204 to host3. Time: 0ms. POST http://10.0.1.88:8096/emby/Sessions/Capabilities/Full

2024-03-06 14:19:26.965 Info App: Sqlite: 284 - automatic index on LastWatchedEpisodes(SeriesPresentationUniqueKey)

[ebr 16184]

Hi.  The Premiere message is probably because that machine cannot get to our server to validate.

On the other issue, try signing out of the app and signing back in.  Does that help?

[mikeaubin 0]

Hi @ebr,  thank you for these hints. Is it possible to know the adress of your server for The Premiere message ? I think that all my problem come from there.

I sign out and resing in and now the Fire TV aplications tell me that I don't have Premiere Registration.

[mikeaubin 0]

I try to reconnect with EmbyConnect and I am unable to get a pin number. Instead of the pin number I have the word "PIN" at the screen.

Do you know where can I find the last version of release 4.7 for Arm64 Ubuntu ? I will try to instlal it on my Orange pi plus to know if all that problem exist on that release.

[Luke 42078]

3 hours ago, mikeaubin said:

I try to reconnect with EmbyConnect and I am unable to get a pin number. Instead of the pin number I have the word "PIN" at the screen.

Do you know where can I find the last version of release 4.7 for Arm64 Ubuntu ? I will try to instlal it on my Orange pi plus to know if all that problem exist on that release.

HI there, can you show a screenshot example of what you mean? Thanks !

[mikeaubin 0]

@luke

This is what I see :

Edited March 7, 2024 by mikeaubin

[Luke 42078]

Hi, that isn't related to the server version, so rolling back won't make a difference. That means your android tv box is unable to reach our Emby Connect Servers.

What you can always do is click the Skip button and connect to your server manually by entering the server address. Have you tried that?

[mikeaubin 0]

Hi ! Yes, that way I can connect but I can't use my pin, I receive an error of validation. If I use the password That work but it take a long time to connect, more than a minute. An The Emby app doesn't recognize my Emby Premiere Subscription so I cannot change the Theme.

 

Maybe I can try an old version of the Emby apps for Fire TV. Actually I have the release 2.0.98a

[ebr 16184]

Hi.  The symptoms you describe are all indications that the device cannot get to our servers on the internet.  Both mb3admin.com and connect.emby.media.

[Luke 42078]

Right, an old version won't change anything.

Can you try sideloading our standard android app on the same device and see how that compares?

https://emby.media/emby-for-android.html

Thanks.

 

[mikeaubin 0]

Hello @luke

I tried the sideloading the android app. This app load really fast (by the way, the interface is beautiful) The onlu problem is that I am unable to start a video. When I press Play button, nothing happens.

[mikeaubin 0]

And just to be sure that the problem does not come from my home network, I tried to connect my Fire TV (with the application that come from the store) on my cell phone by thettring, I have all the sames problems.

[Luke 42078]

On 3/9/2024 at 3:27 PM, mikeaubin said:

Hello @luke

I tried the sideloading the android app. This app load really fast (by the way, the interface is beautiful) The onlu problem is that I am unable to start a video. When I press Play button, nothing happens.

Can you please provide a log from the app? You can enable logging in app settings. Thanks.

[mikeaubin 0]

@luke

I finnally found why I am unable to start a video with the new application. It's because the Emby Premiere Key is validate when we start a Video and, with android apps, I am unable to contact server mb3admin.com and connect.emby.media

I don't understand why suddenly this situation happens. I ran Emby since a lot of years without problem.

[Luke 42078]

27 minutes ago, mikeaubin said:

@luke

I finnally found why I am unable to start a video with the new application. It's because the Emby Premiere Key is validate when we start a Video and, with android apps, I am unable to contact server mb3admin.com and connect.emby.media

I don't understand why suddenly this situation happens. I ran Emby since a lot of years without problem.

HI, how did you determine this?

[mikeaubin 0]

@luke,

  I determine this by deduction,.

1- I tried to build a new Emby server and I am unable to update the Emby Premiere Key. But on my main Emby server the subscription is active, so I stop working on the new build and focus to connect on my main server. So all others points are done on the main server with the Emby Subscription active.

2- When I start all my Adndroid App, I cannot do transcoding or changing my theme because I have a message that said that I don't have an Emby Premiere subscription

3- The new app is unable to play a video... After some minutes I got a message that said that I don't have an Emby Premiere subscription

4- That happens on my two Nvidia Shields and my three FireTV (Cube, Max and 4k)

5- No problem whith my Roku, probably because it doesn't check Emby Premiere Subscription.

6- I am unable to connect via EmbyConnect, I don't receive a PIN number.

7- Weirdly, I am able to traceroute, nslookup servers mb3admin.com and connect.emby.media

8- But I am unable to ping them, except under Windows

[Luke 42078]

Quote

1- I tried to build a new Emby server and I am unable to update the Emby Premiere Key.

Hi, what exactly happens when you try?

[mikeaubin 0]

@luke

I receive that message (look attach snapshot), if you want to see my log file, check my first post, the log file is there.

[mikeaubin 0]

 Yesterday, to be sure that the problem doesn't come from PiHole, I switch my system from PiHole to AdGuard Home without success. I always have the same problem.... 

[ebr 16184]

My Emby Key Says it is Invalid or Missing

[mikeaubin 0]

@ebr

Thank you ! But, Alreay did that... I try with 3 differents browser, under Windows, under Linux and under Android. I check PiHole and saw that the communication with mb3admin.com is whitelisted and work. I blank the Emby premiere, save and re-insert it and save without success (I always receive the error message)

 

 

[mikeaubin 0]

It's a snapshot of PiHole

[visproduction 315]

Related?
https://www.reddit.com/r/emby/comments/18fdk9p/loss_of_remote_access/