Subtitles Never Found? Where is the hash match option?

[mbc0 68]

Hi,

I am a VIP member of the new opensubtitles.com but nothing is ever found when searching for movies/tv shows.

With regard to this article I cannot find the option to disable hash match? 

https://emby.media/support/articles/Manual-Subtitle-Downloads.html

 

[GrimReaper 4742]

11 minutes ago, mbc0 said:

I am a VIP member of the new opensubtitles.com but nothing is ever found when searching for movies/tv shows.

Do you have any opensubtitles errors in the log? Have you confirmed that related item(s) does/do have subs available on their webpage? 

11 minutes ago, mbc0 said:

With regard to this article I cannot find the option to disable hash match? 

https://emby.media/support/articles/Manual-Subtitle-Downloads.html

That KB article needs updating as Hash-matches (if any) will be listed in line with other available subs, on top of/first in the list and appropriately tagged, there's no disabling them for manual downloads. 

@Carlo

Edited March 5, 2024 by GrimReaper

[pwhodges 2012]

Have you used your email address when setting up your opensubtitles credentials in Emby?  That fails silently - you must use your username.

I've no idea about the hash question, though - sorry.

Paul

[mbc0 68]

23 minutes ago, pwhodges said:

Have you used your email address when setting up your opensubtitles credentials in Emby?  That fails silently - you must use your username.

I've no idea about the hash question, though - sorry.

Paul

Hi, It does say on the settings to use your username and not your email address which is what I am doing but no dice!

[mbc0 68]

26 minutes ago, GrimReaper said:

Do you have any opensubtitles errors in the log? Have you confirmed that related item(s) does/do have subs available on their webpage? 

That KB article needs updating as Hash-matches (if any) will be listed in line with other available subs, on top of/first in the list and appropriately tagged, there's no disabling them for manual downloads. 

@Carlo

Hi, The logs show the search but I cannot see a response in the logs let alone any errors, yes the subtitles are available on opensubtitles.com

[mbc0 68]

ok, 

So I have been trying loads of different movies/tv and got a couple of matches!  Could it be my filenaming causing a problem?

 

 

 

[GrimReaper 4742]

That's odd, having no issues with 2 of those items that I have in my collection, and your file naming seems pretty ok:

 

Since you're getting hits for that item with normal brackets as opposed to square brackets, try replacing latter with former and see what gives?

Edited March 5, 2024 by GrimReaper

[mbc0 68]

tried removing the brackets completely and still no dice

 

[mbc0 68]

@GrimReaperCan I see your filename please? I will copy to see if it works for me?

[GrimReaper 4742]

14 minutes ago, mbc0 said:

@GrimReaperCan I see your filename please? I will copy to see if it works for me?

Though I don't think that's a naming issue as episodes are queried by S/E and TV Show name, you should see similar log query as:

Quote

2024-03-05 11:56:05.789 Info HttpClient: GET https://vip-api.opensubtitles.com/api/v1/subtitles?episode_number=10&languages=en&moviehash=edbbb3463aaa7f80&query=Monarch: Legacy of Monsters&season_number=1

 

[mbc0 68]

Naming Fixed it! is this a bug or do I need to change my naming profiles?

 

[mbc0 68]

OK!

So, if this helps I have found what was causing the issue!

If I remove the year of the show from the filename I can add subtitles, but with the year in the filename I get no results, please see screenshots

[rbjtech 5284]

Renaming it is going to make emby re-detect it - so that is possibly the reason why it now works.

I have no issues with the year in brackets - that has always been the prefered naming standard for a long time.

Maybe try re-naming it back with brackets, let emby redetect it (try playback etc etc, do a full scan) and then see if it now finds the subs ?

[mbc0 68]

1 hour ago, rbjtech said:

Renaming it is going to make emby re-detect it - so that is possibly the reason why it now works.

I have no issues with the year in brackets - that has always been the prefered naming standard for a long time.

Maybe try re-naming it back with brackets, let emby redetect it (try playback etc etc, do a full scan) and then see if it now finds the subs ?

Hi, Done Just that and no subs again!

[mbc0 68]

Removed year again and subs are working again, very strange!

 

[rbjtech 5284]

Just ep9 & 10 correct ?  All the others are OK ?

I just tested - and see exactly the same behaviour ep 1-8 it finds subs fine .. how odd !

the subs exist - as I've checked in opensubtitles itself.

Looking in the logs - it's sending exactly the same request for the correct items - same token etc

 

Edited March 5, 2024 by rbjtech

[mbc0 68]

1 minute ago, rbjtech said:

Just ep9 & 10 correct ?  All the others are OK ?

I just tested - and see exactly the same behaviour ep 1-8 it finds subs fine .. how odd !

the subs exist - as I've checked in opensubtitles itself.

Looking in the logs - it's sending exactly the same request for the correct items - same token etc

 

Yes, 1-8 seem ok! getting same results on loads of stuff, "Allo Allo" for example! very weird!

 

[mbc0 68]

So where do we go from here? @Lukeany ideas?

[Luke 42080]

HI, yes we're looking into it. Thanks.

[Happy2Play 9782]

I would guess dev would need to see the queries also for what fails.

But looks like the only hash option is per library now.

HttpClient: GET https://api.opensubtitles.com/api/v1/subtitles?episode_number=1&imdb_id=2193021&languages=de&query=Arrow (2012) 04x01 - title.strm&season_number=4