Audio Track Issue

[Ditendra 8]

I'm facing this problem: Only in Samsung Emby app, some audio tracks aren't working even if they're selected. For example, movies has 2 Russian audios and 1 English. No matter if I choose English audio, Emby still plays Russian one. I went to settings and chose English for preferred language, but still nothing, still most of my movies are in Russian audio and English simply doesn't work. However, on my Windows PC Emby server, this isn't a problem. Plz help. Really want to ditch stupid Plex and replace it with Emby, but this is a major problem for me.

[Luke 42077]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[Ditendra 8]

6 hours ago, SamES said:

What model TV? Does it have the latest firmware?  Check the Samsung support website for your model. Don’t just rely on the TV’s automatic updates.  

Let me see...

• MODEL: UE49MU6100
• SOFTWARE VERSION: 1400

Just checked and it told me that I have a latest version.

[Ditendra 8]

6 hours ago, Luke said:

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

I have a lots of logs here. Which one are you interested in?

Edited March 3, 2024 by Ditendra

[Luke 42077]

Hi, the one from the timeframe in which the problem was experienced. Thanks.

[Ditendra 8]

20 hours ago, Luke said:

Hi, the one from the timeframe in which the problem was experienced. Thanks.

Hi, attaching them now.

I noticted that when I choose movie from my base and start, it still starts with Russian language, even though I set English as a preferred language everywhere (client and server) and same about subtitles. Weirdest thing is that if I click subtitles or audio track, it shows me English is selected, but audio track played is still Russian. If I change, subtitles usually work. Audio sometimes changes, sometimes not, I think it looks on subtitle. In my opinion "preffered language" isn't properly forced and that's why it happens.

@SamES

logs.zip

[SamES 1056]

I can see that you're using the app store version of the app which is quite old - 1.2.6

I believe this is a problem that was resolved in newer versions.  You can test the USB Beta version to confirm. Unfortunately it's the only way you can currently get newer app updates on older model TV's.  Just be aware that you will need to reinstall it every 30 days as it has a built-in expiry from Samsung, but it does mean you will get more regular updates.

[Luke 42077]

You can download the latest version of Emby for Samsung here: https://emby.media/emby-for-samsung-smart-tv.html

Thanks.

[Ditendra 8]

16 hours ago, SamES said:

I can see that you're using the app store version of the app which is quite old - 1.2.6

I believe this is a problem that was resolved in newer versions.  You can test the USB Beta version to confirm. Unfortunately it's the only way you can currently get newer app updates on older model TV's.  Just be aware that you will need to reinstall it every 30 days as it has a built-in expiry from Samsung, but it does mean you will get more regular updates.

Why app in Samsung can't update itself? It sounds quite tiring chore to manually update it every month. I think I'm gonna wait until EMBY gets more improved. Will check it after an year or so, meanwhile I'll stick with Plex then.

[SamES 1056]

Samsung don't normally allow updates to apps in their app store for models more than 5 years old.  That is a Samsung limitation and not something that we have control over.  Of course, if you are a high-end partner like Netflix then that is a different story, but for other apps, that is their policy

[Ditendra 8]

6 minutes ago, SamES said:

Samsung don't normally allow updates to apps in their app store for models more than 5 years old.  That is a Samsung limitation and not something that we have control over.  Of course, if you are a high-end partner like Netflix then that is a different story, but for other apps, that is their policy

Ugh, this really sucks. Plex app gets updated very often, probably they're high end partner too I guess. It's makes me sad, because I really dislike Plex as a whole company & as a protest I wanted to replace them with better alternative.

Maybe one day you become high end partner too. Let's hope.

[Luke 42077]

1 hour ago, Ditendra said:

Will check it after an year or so, meanwhile I'll stick with Plex then.

Hi, don't you want a personal media server and not on that puts your information into the cloud? Does that not make the usb install worth it?

[Ditendra 8]

1 hour ago, Luke said:

Hi, don't you want a personal media server and not on that puts your information into the cloud? Does that not make the usb install worth it?

You're right. It does. I'll try to do it today when I get home from work. Thanks for help, Luke.

[Ditendra 8]

On 05/03/2024 at 01:10, Luke said:

You can download the latest version of Emby for Samsung here: https://emby.media/emby-for-samsung-smart-tv.html

Thanks.

I'm trying it now, please can you help and give me the link of download? I don't understand which to download for my TV.

[Ditendra 8]

I think I did it, installed it from USB, but when it launched, it already said that the newer version is available. I checked the version in settings and says 1.7.5 for Samsung. Then checked my movies and problem still exists with audio tracks...

[SamES 1056]

2 hours ago, Ditendra said:

I think I did it, installed it from USB, but when it launched, it already said that the newer version is available. I checked the version in settings and says 1.7.5 for Samsung. Then checked my movies and problem still exists with audio tracks...

Yes, it was unfortunate timing.  Samsung expires the USB builds on a set date, which is about every 30 days and we will publish a new version around that time.  Unfortunately, you have installed this just at that time.  I expect @Lukewill update this shortly.  The good news is that once you install the next update, you will be good for 30 days.

With regards to your issue, can you please provide server and any related ffmpeg logs for your test, with debug logging enabled.  Please let me know what time you did the test so that I can find it in the logs.

The USB version also has some additional information in the Stats for Nerds function during playback which can helps us with this problem.  Can you also provide a photo of the screen showing the stats for nerds and the currently displayed subtitles during playback when it is displaying the wrong subtitles?  Pausing at an appropriate point is a good approach.

[SamES 1056]

1.7.6 is now available 

 

[Ditendra 8]

On 05/03/2024 at 09:50, Luke said:

Hi, don't you want a personal media server and not on that puts your information into the cloud? Does that not make the usb install worth it?

Sorry for the late reply, I have been very busy and forgot to post here lol.

I have been using old version which is available on Samsung store and has this glitch with language switch. One time I tried Plex again and it was horrible went back to Emby with this glitch. Plex is so bad right now that it's almost useless. Almost everyday it would just give me this error that content isn't available and that my server was off and had to restart both TV and server and I'm not even saying anything about the junk they added to Plex with "free stuff" which is infested with ads and things like podcasts no one asked and god forbid you say something in their forum that contains criticism or complaint, power hungry mods will simply ban you and lock your thread. I had enough of their tyranny and shitshow and uninstalled Plex from my server once and for all. Never again!

So, I have been using this old version with language glitch all this time, but today I decided to follow your instructions and do the manual update via USB flash drive. It worked like a charm. No more audio glitch or anything and works great. Thank you so much...

The only feature I'm missing in Emby that Plex had was "search for subtitles", which Emby has in a premium package, but it's not something that bothers me. I can live without that feature and if I need subtitles very much for a movie, I could download manually and install it in a movie. So, I'm fine. So, in short, I'm happy with Emby. The only few things I would recommend are:

• Give us option to change time format from let's say 15:30 to 3:30 PM (in Tizen app).
• Would be nice if we had faster fast forward or rewind like Plex has (when you're holding the button player keeps speeding up the process).

Edited September 20, 2024 by Ditendra