Emby remote connection

[lil-duke 3]

I enable automatic port mapping in settings when I go to my routers setting under UPnP portmap table it shows the 2 ports. Pictured below. But I'm still not able to connect to emby remotely. Ive tried setting up port forwarding but that doesn't work either. 

I posted picture hopefully someone knows how to configure this. 

In port forwarding I did put the Mac address (laptop) for LAN host. Not really sure how to set this up on this router 

Does anyone know how to get around this? 

I'm pretty good with tech but Im very limited when it comes to anything about internet. 

[Abobader 3464]

Hello lil-duke,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[pwhodges 2012]

uPNP may require a setting in the router to enable it - as it is nowadays seen as a security weakness.

In your manual forwarding you've put a local address as your WAN address, and a MAC address for your local (LAN) address.  Your WAN address will be shown in your router, and will not start with 192.  But even easier is to type https://www.whatismyip.com/ on your computer, which will comeback with your external (WAN) address.

The next thing to check is whether you are behind cgNAT (which will block incoming requests).  If you got your WAN address both from the router and from the website I suggested, check that they are the same - if not, you have cgNAT, and will need a more techie solution to get around it (e.g. TailScale).

If all seems clear, go through the Emby checklist here:

https://emby.media/support/articles/Remote-Setup.html

(which ends with another way to check for cgNAT).

Paul

[lil-duke 3]

I've tried multiple ways with WAN host and LAN host. Adding the what's my ip one. I do notice in the IP for the router starts with 100 but the "what's my ip" comes up with 192. 

Does that mean I'm behind a cgNAT? 

[lil-duke 3]

17 minutes ago, pwhodges said:

The next thing to check is whether you are behind cgNAT (which will block incoming requests).  If you got your WAN address both from the router and from the website I suggested, check that they are the same - if not, you have cgNAT, and will need a more techie solution to get around it (e.g. TailScale).

If all seems clear, go through the Emby checklist here:

https://emby.media/support/articles/Remote-Setup.html

(which ends with another way to check for cgNAT).

Paul

I just tried the tracert 8.8.8.8 by what comes out in the output it doesn't look like I'm being blocked when comparing with those instructions. 

[pwhodges 2012]

I was perhaps to hasty saying you shouldn't get a 192 address - but it's very uncommon.  Specifically, internal addresses are usually any starting with 10. or any starting with 192.168.  If your 192 address does not go on with 168, then I guess it's correct.  Try another address checker, like https://www.showmyip.com/

But now I look at it again, the bit at the end of the article I linked is incomplete - it hasn't included the fact that for cgNAT usage specifically, there is a fourth range of addresses which can be used, from 100.64.0.0 to 100.127.255.255.  If the address shown by your router is in that range, then yes, you are behind cgNAT.

Paul

[lil-duke 3]

I'm not 100% sure if my modem is 100. Or if it's 192 to be honest there's different pages it shows up 192. And then on another page, the status is showing different. 

But my 192 address doesn't go on with 168 on the show my ip address.

Im thinking it's impossible to get this server to work. It's weird though on Plex I can get it to work, when I enabled UPnP it pushed through. But I'd much rather use emby if I could get this to work remotely. 

This is 4 days of trying to figure this out and now I'm just getting more confused about all of it. 

 

Edited February 27, 2024 by lil-duke

[pwhodges 2012]

Right, so your WAN IP starts 192 followed by something other than 168.  That should be in the WAN host field of the port forwarding.  It should also be the address shown on the Emby dashboard when you enable remote access.

Your LAN host address should also be on your Emby dashboard, and is rather likely to start 192.168, but could start with 172 or 10.

Once you have those two matching between the port forwarding and the Emby dashboard, you can try again to see if it's working.

Paul

[lil-duke 3]

Tried the LAN and WAN address on emby. But when putting those numbers for port forwarding still doesn't work. When I go to canyouseeme it is showing reason: connection refused also. 

[lil-duke 3]

What's weird is with UPnP turned on it allows Plex to work remotely. But under the portmap table on my modom it only shows Embys ports and not Plex. 

[Luke 42080]

12 minutes ago, lil-duke said:

What's weird is with UPnP turned on it allows Plex to work remotely. But under the portmap table on my modom it only shows Embys ports and not Plex. 

Because Plex has a relay feature where they can route everything through their own servers when a direct connection isn't possible. I don't know if they allow you to disable that, but if they did and you turned it off then I'm sure you'd see the same issue with them.

But wouldn't you rather have a personal media server and not one that puts your information into the cloud?

[lil-duke 3]

1 minute ago, Luke said:

But wouldn't you rather have a personal media server and not one that puts your information into the cloud?

Yes! I would love that but Im thinking that it's impossible to get through because of my internet. 

I just looked up Plex troubleshooting just to see someone else's information. Says detecting double NAT, find your routers WAN/internet/external ipv4 usually under status page.. mines showing

IP address 100.66

IPv4 gateway 100.66 

So maybe I am under double NAT. I dunno

[lil-duke 3]

Ok that's weird I turned off UPnP in emby turned it off in modom. And only did port forwarding with the emby number for the IP address WAN and LAN. It took out my internet until I got back into modom and turned off the port forwarding. As soon as I hit apply the internet came back. 

[pwhodges 2012]

Yes, with a 100.66 address you are definitely behind cgNAT.

It is worth asking your ISP whether you can have a fixed IP - some (most?) will say no, but some will say yes (and maybe charge for it).

Next, you need to investigate solutions such as TailScale.  This uses central servers to connect tunnels between server and client in such a way that they communicate directly even though they each started by calling outwards; it requires a client installed at both ends of the link.

Alternatively, some (not all) VPN services can be configured to allow external access from outside devices without needing a client installed.

Search the forum for posts about these solutions.

Paul

[lil-duke 3]

Ok thanks for the help. Might look into a vpn see if I can get it through that instead. See what I can find that alows it. 

[Luke 42080]

Let us know what you find. Thanks.

[lil-duke 3]

I went ahead with tailscale. Got it all set up, went on my phone logged in and it worked!! It was so easy and also with this there are so mamy other benefits to it. Definably have to do some more research with it. So thank you for your help. 

[pwhodges 2012]

Glad you got it going as you want!

Paul