Playback issues with 4K HEVC movie

[collateraldamage 7]

Hey guys, I've run into a weird issue trying to play a particular film - the 4K80 release (it finally happened!), but when i try to direct play the file on my LG TV with the shield pro running Emby for Android TV, playback basically doesn't work - it'll play a few frames, and then the video refuses to play further. It's direct playing, and passing through both audio and video. The audio works just fine, it's just the video that isn't working.

The video basically freezes, as the audio and subs continue to display on screen.

I've tried sideloading the android app as well, and that will work slightly better - but instead of playing a few frames and freezing, it's playing at about 4fps.

I've attached the ffmpeg-remux log for the playback on the android tv app. Any help would be greatly appreciated.

I don't seem to have issues with other 4k movies in my library, it's just this particular film.

I should probably also mention that it plays without issues (direct play) on both my PC, and my phone

ffmpeg-remux-ccdb8b1c-ed7a-42c4-a7e1-68af36629929_1.txt

Edited February 21, 2024 by collateraldamage

[Luke 42078]

Hi there, please attach the main emby server log as well. thanks.

[collateraldamage 7]

Here you are; thanks for taking a look Luke

embyserver.txt

[ebr 16177]

Can you please play that item for a few seconds and then follow the instructions to send a log from the app?

 

[collateraldamage 7]

Done! Had to finish work today before I could send those across, sorry

[ebr 16177]

5 hours ago, collateraldamage said:

Done! Had to finish work today before I could send those across, sorry

Hi.  Can you please provide the information requested in those instructions?

Thanks.

[Luke 42078]

@collateraldamagethanks for the server log. ebr is also looking for a long from the android tv app. Thanks !