Lost Admin Account, no dashboard available

[willyjwebb14@gmail.com 1]

suddenly when logging into emby, i have no dashboard anymore, looks just like any other user account, help

[Abobader 3464]

Hello willyjwebb14@gmail.com,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[Luke 42080]

Hi, what exactly do you see?

[willyjwebb14@gmail.com 1]

attached the photo

 

Edited February 12, 2024 by willyjwebb14@gmail.com

[Luke 42080]

Can you try clearing browsing data and seeing if that helps?

[Happy2Play 9782]

Do you have multiple account?  Are you sure that account is supposed to be admin?

[willyjwebb14@gmail.com 1]

cleared cache, tried updating emby, its been my admin account for years, just suddenly started happening in the last couple weeks 

[Happy2Play 9782]

Only option is verifying the users policy.xml 

Click on Display on that menu screen to get your userid from the url

then navigate to C:\Users\username\AppData\Roaming\Emby-Server\programdata\config\users\{your id folder}\policy.xml obviously path will be platform prevalent though.

But always good to have an alternate admin account for things like this but it is impossible to not have an active admin account in my testing.

[GrimReaper 4742]

32 minutes ago, willyjwebb14@gmail.com said:

cleared cache, tried updating emby, its been my admin account for years, just suddenly started happening in the last couple weeks 

Are you maybe running out of HDD space? Or does your transcode-temp folder contain excessive number of files?

[willyjwebb14@gmail.com 1]

thank you, i was trying to figure out how to figure out what my user id was. now that i have it i found the policy file, strange thing, its blank

 

[Luke 42080]

46 minutes ago, willyjwebb14@gmail.com said:

cleared cache, tried updating emby, its been my admin account for years, just suddenly started happening in the last couple weeks 

Are you sure your admin account is the one that’s currently logged in?

[willyjwebb14@gmail.com 1]

i copied the policy file from another user and changed admin to true, everything is back as it should be now

[Happy2Play 9782]

As grim mention how much free space is there on this hard drive that Emby is on?  But a blank xml is an issue also.

[willyjwebb14@gmail.com 1]

plenty of free space, one of my tv drives was full but my main drive with the install has a couple hundred gigs free

[Happy2Play 9782]

Not sure then but glad you are back up.