Session stuck in Now Playing

[ray-finkle 10]

I have a session stuck in the Now Playing activity section on my server which has been stuck this way for days now. It also has survived multiple restarts of the container and the service.

This is on version 4.8.1.0 running in Docker.

 

embyserver(3) - Copy.txt

Edited February 12, 2024 by ray-finkle

[ebr 16184]

Hi.  Is it possible the app is still sitting there in a paused state at the end?

[Neminem 1519]

According to the screenshot the movie is 1 sec. into overtime.

And should have ended.

[ray-finkle 10]

1 hour ago, ebr said:

Hi.  Is it possible the app is still sitting there in a paused state at the end?

I'm not able to check the device right now but this is a family member that always falls asleep watching so I assume that's what happened.

Like the person above noted, you can see the time progression is showing 1 second more than the length of the video. Also, there are no pause/stop actions available on the stream.

[ebr 16184]

18 hours ago, ray-finkle said:

you can see the time progression is showing 1 second more than the length of the video

Based on how that display works, I can see how that could happen.  The question still is, what is the state of the app/device?  If its still alive and pinging somehow, that is the answer.

[ray-finkle 10]

It went before I got to check it. I think family used before I got to it.

I'll post again if it reoccurs.

[ray-finkle 10]

Just caught this issue again, now for the third time, and checked the playback device.

The device (a fire tv) isn't playing anything back and is in the menus. Also, the activity which is stuck is not what was the most recently watched item; the stuck activity is the next to last watched item.

[ebr 16184]

14 hours ago, ray-finkle said:

and is in the menus

Hi.  Where, exactly?

And do you have the server log from when that happened (and the time it happened)?

[ray-finkle 10]

Well another item had been played afterwards so it had already been backed out of playback, out to the main menu, then navigated to somewhere else. I can't recount the exact specifics.

Server log attached and it was happening while I posted so approx. 8:13 PM yesterday.

embyserver(2).txt

[Luke 42078]

On 3/2/2024 at 3:37 PM, ray-finkle said:

Well another item had been played afterwards so it had already been backed out of playback, out to the main menu, then navigated to somewhere else. I can't recount the exact specifics.

Server log attached and it was happening while I posted so approx. 8:13 PM yesterday.

embyserver(2).txt 10.72 MB · 1 download

Hi, can you try to determine the specifics of what you did? From what I can see it looks like you're still playing. The app is still requesting data from the server. Thanks.

[Suliamu 36]

I have also some very odd behaviour to report here regarding the sessions in admin interface. 

To illustrate this i've made a video. See attachment.

On the left side it's me. On the right side it is a family member that also falls asleep and is not very technical educated. 
The odd part is that when I as a user have my playback stopped, it looks like in this video in the beginning. 
At second 10 you will see what happens when i start the playback. 
At the right side it starts to iterate between two sessions. 
And it stops again flipping back and forth when I stop the playback.

Besides this bug it would be really nice if it would be possible to somehow set up a timer for a session to close if no activity happens.
24 hours or so.
This is just with one family member. If it will be more, those open sessions will happen even more and i cannot bother the people always
to close the tabs. 

 

Edit: Btw when i play nothing, and my user is not shown in this overview, it is also iterating between those two sessions.
 

Edited March 21, 2024 by Suliamu

[ray-finkle 10]

On 3/6/2024 at 12:05 AM, Luke said:

Hi, can you try to determine the specifics of what you did? From what I can see it looks like you're still playing. The app is still requesting data from the server. Thanks.

Luke - I've been waiting to capture the issue again. No luck yet.

@Suliamu Any chance  you routing thru a reverse proxy?

 

[Suliamu 36]

5 minutes ago, ray-finkle said:

Any chance  you routing thru a reverse proxy?

Yes i do. 
Is it because some sort of caching-thingy? 

[ray-finkle 10]

Not sure but I've been thinking it could be related. What software are you using for reverse proxy?

[Suliamu 36]

22 minutes ago, ray-finkle said:

What software are you using for reverse proxy?

Caddy with the most basic/default config.

[ray-finkle 10]

Great... Same. If you don't already, setup logging in caddy and hopefully we can replicate the issue and find something useful in caddy logs.

[ray-finkle 10]

Seeing a stuck stream right now and can confirm that both my firewall and Caddy reverse proxy see no traffic from the IP emby shows of the client. I've monitored the logs in both for about a half hour now.

I did notice some related active states in the firewall state table, killed those for good measure, and the session is still stuck in emby. It shows the playback time complete like all other instances we have seen. This time: 1:56:16/1:56:16.

I also did a packet cap on my firewall (on multiple involved interfaces) for a few minutes and there was nothing related to the client IP.

@Luke I think this makes it safe to say the client is not requesting data from the server.

@SuliamuProbably can rule out Caddy...

I've been doing this troubleshooting for maybe 1.5 hours now and suddenly the stuck session is gone...

[Quack6765 2]

Same thing for me. Seems like a stuck session. Also using caddy has my reverse proxy.

[Luke 42078]

Hi, we'll take a look at it. Thanks for reporting.

[TeamB 2438]

I am also seeing this from time to time.

All my clients are on the local network. Sorry no log files, just adding my +1

[OnozoN 0]

On 2024. 03. 21. at 23:33, Suliamu said:

Nagyon furcsa viselkedésről is be kell számolnom itt az adminisztrációs felület munkameneteivel kapcsolatban. 

Ennek illusztrálására készítettem egy videót. Lásd a mellékletet.

A bal oldalon én vagyok. A jobb oldalon egy családtag, aki szintén elalszik, és nem túl műszakilag képzett. 
Az a furcsa, hogy amikor felhasználóként leállítom a lejátszást, ez úgy néz ki, mint ebben a videóban az elején. 
A második 10-nél látni fogod, mi történik, amikor elindítom a lejátszást. 
A jobb oldalon elkezd ismételni két munkamenet között. 
És újra abbahagyja az előre-hátra lapozást, amikor leállítom a lejátszást.

A hiba mellett nagyon jó lenne, ha valahogy be lehetne állítani egy időzítőt a munkamenet lezárásához, ha nem történik tevékenység.
vagy 24 óra.
Ez csak egy családtagnál van. Ha több lesz, akkor a nyitott munkamenetek még gyakrabban fordulnak elő, és nem tudom zavarni az embereket, hogy mindig
bezárják a lapokat. 

 

Szerkesztés: Btw, amikor nem játszok semmit, és a felhasználóm nem jelenik meg ebben az áttekintésben, akkor a két munkamenet között is iterál.
 

 

Hi,the situation is exactly the same for me as seen in the video. From version 4.8.1 to the current 4.8.8, I am using it with no change in the situation. Running the official Emby in a Synology NAS Docker

[Luke 42078]

14 hours ago, OnozoN said:

Hi,the situation is exactly the same for me as seen in the video. From version 4.8.1 to the current 4.8.8, I am using it with no change in the situation. Running the official Emby in a Synology NAS Docker

Hi there @OnozoNlet's look at a specific example:

How to Report a Problem

Thanks !

[badbread 7]

Same issue here, been happening for a while but I thought it was just me. Emby on a windows server 2022 box. Restarting the EMBY server gets rid of the errant now playings. both on the local network and remote connections.

Edited July 24, 2024 by badbread

[Luke 42078]

HI, we're looking into this. Thanks for reporting.

[JohnnyTai 5]

Hi, I got the same problem for a while now, the "Now Playing" stuck when close any different way than pressing, clicking back button. Closing with X button, return to home, or tunning of the TV, Laptop are all result being stuck at Now Playing